Table of Contents
Advertisement
Chapter 5 Customer service
Question & Answer
This chapter will attempt to troubleshoot common problems that one may experience with
the Multimedia eReader. If this guide does not solve your problem, do not dismantle the
machine yourself.
Question
Answer
What are the supported formats of
photo, video and audio?
Photo: JPG
Audio: WMA (MP3 to WMA convertible)
Video: avi
Does the eReader have a built-in
memory?
Yes, the eReader has an internal
memory to store media files. Please
don't rename the memory's name.
Can 1 insert multiple memory card?
Yes, you can insert one of SD, MMC
and MS cards each time.
Why doesn't the picture cover
the entire screen?
The resolution of the picture to cover
the entire screen must be greater than
800X480 pixels.
Can the eReader player connect with
all computers?
No. The USB port of the PC must be
USB2.0 and the PC must have
Windows 2000 or above.
Why machine does not display picture
quickly after inserting memory cards?
If your picture is of high pixels, please
wait a minute. Or switch your picture by
using ASSP tool.
Why eReader does not read E-book?
The eReader's support format is TXT,
please make sure that the format is
correct.
Why nothing appears when 1 choose
to play movie?
1. The eReader might be powered off
2. The video format is not supported,
please press the Q
I button to watch
another video
Where to get ebooks?
Click www.sungale.com and find FAQs,
there are a list about where to get ebooks.
Make sure download ebooks in TXT format.
How to convert PDF or HTML into
TXT files?
Click www.sungale.com and find FAQs,
there are methods to convert PDF or
HTML into TXT files.
What is the ASSP software?
The ASSP is a sofware in the internal
memory to manage the picture and audio
files to optimize the utilization of the source
of the memory. It is inapplicable to manage
ebook and video files.
How to put the ebook or video files into
the memory?
Just use the unit as a regular storage device,
copy and paste the files from the PC to the
internal memory.
Advertisement
Table of Contents
