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Troubleshooting
Windows recovery function
If the Samsung Recovery app is not supported by the
computer, reinstall Windows using the recovery function of
Windows.
Reinstalling Windows will erase all data saved on
the computer. Back up apps and personal data to an
external storage device before reinstalling Windows.
1
Select the Start button ( ) → Settings → System →
Recovery.
2
Select Reset PC.
3
Select Keep my files or Remove everything.
After the system is recovered, select the Start button
( ) → All apps → Samsung Update to install the
required Samsung apps.
Q&A
When experiencing problems with the computer, try these
solutions.
Windows
How can I uninstall an app?
1
Select the Start button ( ) → Settings → Apps →
Installed apps.
2
On the list, select
and then select Uninstall.
82
next to the app you want to delete,
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