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10. Troubleshooting
1. Device is not recognized
Make sure all cables have been properly connected. For the USB 3.0 controller
the latest drivers and the newest firmware must be installed. USB 3.0 controller
may also need to power on based on the controller design.
2. Cannot copy or read in operating system
Make sure the device is properly partition and format in operating system.
3. Transfer speed is slow
Make sure the RAID enclosure is connected to USB 3.0 port. Additional power
may needed on the add-on USB 3.0 controller card
Technical Support Contact: tech@sansdigital.com
Phone: 800-980-1988
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