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TROUBLESHOOTING
Problem
Potential reason
Potential solution
By the very nature of how a microwave works, it
'excites' the water molecules in the food it is heating,
causing them to move about and generate heat from
within the food. Often when the food heats up it
reaches the point where steam is released. Dependant
on the food type being heated (and its water content
1. Food that is being
level), the length of time being heated for – and so the
cooked
amount of steam generated – it is inevitable that some
of the steam will condense and form back into water
droplets within the microwave cavity. This can usually
Condensation or
be found on the inner walls or most commonly on the
excess water
back of the glass door. If not cleaned up, these
droplets can start to form small 'pools' of water.
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can
cause excessive water to settle inside the microwave
2. Cooling vents covered
or the microwave to overheat.
The installation instructions in the instruction manual
must be followed or the warranty will be void.
If the microwave is within its warranty period, please
Paint damage/
contact customer services for further advice or take
Maintenance
peeling
the microwave back to the retailer it was purchased
from for a refund or replacement.
Due to the construction of microwaves and certain
'dangerous' components inside, the light bulb can only
be changed by a qualified service engineer.
Light not
Bulb not working
If the microwave is within its warranty period, please
working
contact customer services for further advice or take
the microwave back to the retailer it was purchased
from for a refund or replacement.
Cooling vents allow the heat and steam to escape from
the microwave. These cannot be covered as it can
cause excessive water to settle inside the microwave
Over heating
Cooling vents covered
or the microwave to overheat.
The installation instructions in the manual must be
followed or the warranty will be void.
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