Smartthings - Samsung RF24 Series User Manual

Troubleshooting

SmartThings

Symptom
Could not find
"SmartThings" in the
app market.
The SmartThings app
fails to operate.
The SmartThings
app is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The SmartThings
app is successfully
connected to my
refrigerator but does
not run.
The Wi-Fi icon is
blinking ( )
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• The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides.
In addition, as for the SmartThings app or the functions that
the app supports, the new application update policy on the
existing OS version can be suspended due to usability or
security reasons.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator's display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your refrigerator to the access point (AP) of your
house.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the refrigerator, and then power it on again after
1 minute.
• Connect your refrigerator with the SmartThings app before
use. When the connection is made successfully, the indicator
stops blinking.
- If you fail to make connection or don't want to use
the app, press and hold the
The indicator stops blinking with "O FF" shown on the
temperature display.
Action
button for 10 seconds.
2022-12-23 3:07:39