Table of Contents
Advertisement
ACER LIMITED WARRANTY AGREEMENT
Service Phone Number
{866-695-2237 (United States)
866-706-2237 (Canada)
[Binding Arbitration provisions are not applicable
to Quebec consumers}
'THIS AGREEMENT CONTAINS A MANDATORY AND BINDING ARBITRATION PROVISION IN WHICH YOU AND ACER AGREE TO RESOLVE ANY DISPUTES BETWEEN YOU AND ACER BY BINDING ARBITRATION.
PLEASE SEE SECTION
9 BELOW.
This Agreement ("Agreement") is between the original purchaser ("You") and Acer America Corporation ("Acer") and applies to Acer branded products ("Products") and services purchased in the US. or Canada
by You from Acer or any ofits subsidiaries
or affiliates or an Acer authorized reseller ("Reseller"). This limited warranty is valid only in the U.S. and Canada. This limited warranty extends only
to You, the original
purchaser, and isnot transferable to anyone who subsequently purchases, leases,
or otherwise obtains the Product from You. This limited wa ty does not cover software or non-Acer branded products (e.g,
printers, scanners. ete).
The term of this Limited Warranty (the "Limited Warranty Period") is identified in the reference table included with this Agreement ('Warranty Reference Table") and shall apply to all Products with the exception
'of lamps purchased with projectors. if You have purchased a projector, the lamp is warranted for a period of ninety (90) days. You have purchased a Product that includes a rechargeable battery, Acer warrants
that the battery will be free from defects in material and workmanship for the shorter of (a) the period set forth in the Warranty Reference Table or (b) one
(1) year From the date of purchase ofthe Product that
uses the battery. As with all batteries, the maximum capacity ofthe battery included in the Product will decrease with time or use. The battery warranty does not cover changes in battery capacity. Your battery is
only warranted from defects in materials or workmanship resulting in failure. Battery if is not warranted and will vary depending on Product configuration and usage including, but not limited to Product model,
applications running, power management settings, and Product Features. The Limited Warranty Period commences on the date of purchase by You. Your original purchase invoice (sales receipt) showing the date
'of purchase of the Product is your proof of the date of purchase.
Product Limited Warranty. Acer warrants that its Products wll be free From defects in materials and workmanship forthe Limited Warranty Period. During the Limited Warranty Period, Acer wil, at its option:
(provide replacement parts necessary to repair the Product; (i) repair the Product or replace it witha comparable product; ori) refund the amount You paid forthe Product, LESS DEPRECIATION, upon
its return, Replacement parts and Products will be new or serviceably used, comparable in function and performance to the original part or Product and warranted for the remainder
ofthe original warranty
period or, iFlonger, 90 days after they are shipped to You.
Hardware Technical Support. During the Limited Warranty Period, Acer wil provide Product technical support. After the expiration of the Limited Warranty Period, hardware technical support is available
fora fee. The fee willbe charged to your credit card when You call technical support. Please note that when contacting Acer via telephone, long distance and other charges may apply, depending upon your
calling area. The scope of technical support consists of helping You diagnose and resolve problems with defects in Products covered by this Agreement, and reinstalling the Factory-installed operating
system and software to restore i tothe original Factory configuration. Acer may provide technical support via on-line, telephone and other methods. Acer may change the means through which it provides
technical support
at any time without notice to You.
'Software Support for Operating System Software. Aceris not the manufacturer ofthe software or operating system and does not guarantee that software or operating systems wil be free from errors,
either in isolation or in combination with hardware. For your Product, Acer will assist the original purchaser with (i) installation of any operating system software purchased from Acer, (i) configuration of
the operating system software; (a) setup ofthe operating system software: and (iv) troubleshooting issues associated withthe operating system software.
Limitations and Exclusions.
'THIS LIMITED WARRANTY DOES NOT COVER AND ACERIS NOT RESPONSIBLE FOR:
* DELIVERY OR INSTALLATION, OR LABOR CHARGES FOR INSTALLATION OR SETUP OF THE PRODUCT, ADIUSTMENT OF CUSTOMER CONTROLS ON THE PRODUCT, AND INSTALLATION OR REPAIR OF
ANTENNA SYSTEMS OUTSIDE OF THE PRODUCT:
+ DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE, MISPLACEMENT, FLUCTUATIONS AND POWER SURGES, CONNECTIONS TO IMPROPER VOLTAGE OR INCORRECT
ELECTRICAL LINE VOLTAGE. VIRUSES, MALWARE, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT;
* DAMAGES CAUSED BY SERVICING NOT AUTHORIZED BY ACER:
+ DAMAGES CAUSED BY USAGE THAT IS NOT IN ACCORDANCE WITH PRODUCT INSTRUCTIONS OR USER MANUALS, FAILURE TO FOLLOW THE PRODUCT INSTRUCTIONS OR USER MANUALS OR FAILURE TO.
PERFORM CLEANING OR PREVENTIVE MAINTENANCE.
* DAMAGE CAUSED BY A PRODUCT OR PART THAT HAS BEEN MODIFIED TO ALTER FUNCTIONALITY OR CAPABILITY WITHOUT THE WRITTEN PERMISSION OF ACER;
+ DAMAGES CAUSED BY THE COMBINATION OF ACER BRANDED PRODUCTS WITH OTHER NON-ACER BRANDED PRODUCTS, ACCESSORIES, PARTS OR COMPONENTS (INCLUDING SIMS CARDS OR MEMORY
CARDS) OR USE OF PRODUCTS, EQUIPMENT, SYSTEMS, UTILITIES, SERVICES, PARTS, SUPPLIES, ACCESSORIES, APPLICATIONS, INSTALLATIONS, REPAIRS, EXTERNAL WIRING OR CONNECTORS NOT
'SUPPLIED OR AUTHORIZED BY ACER WHICH DAMAGE THIS PRODUCT OR RESULT IN SERVICE PROBLEMS;
+ SIGNAL SSUES, RECEPTION PROBLEMS AND DISTORTION RELATED TO NOISE, ECHO, INTERFERENCE OR OTHER SIGNAL TRANSMISSION AND DELIVERY PROBLEMS;
+ RESULTS OF NORMAL USAGE, SUCH AS GRADUAL IMAGE DEGRADATION, UNEVEN SCREEN AGING, BURNED-IN IMAGES AND PIXEL FAILURE WITHIN DESIGNED SPECIFICATIONS OR THAT DO NOT
MATERIALLY ALTER THE PRODUCTS FUNCTIONALITY;
* UNINTERRUPTED OR ERROR-FREE OPERATION OF THE PRODUCT;
+ SOFTWARE, INCLUDING THE OPERATING SYSTEM AND SOFTWARE ADDED TO YOUR PRODUCT THROUGH OUR FACTORY-INTEGRATION SYSTEM, THIRD-PARTY SOFTWARE, OR THE RELOADING OF
SOFTWARE:
ANY EQUIPMENT OR COMPONENTS THAT WERE NOT INCLUDED IN YOUR PRODUCT AS ORIGINALLY SOLD TO YOU;
LOSS OF DATA;
NORMAL WEAR AND TEAR;
MINOR IMPERFECTIONS THAT MEET DESIGN SPECIFICATIONS;
COSMETIC DAMAGE OR EXTERIOR FINISH THAT DOES NOT AFFECT FUNCTIONALITY INCLUDING BUT NOT LIMITED TO SCRATCHED OR CRACKED DISPLAYS;
PRODUCTS WHERE THE ACER SERIAL NUMBER IS MISSING, ALTERED OR DEFACED;
EXTERNAL SPEAKERS, KEYBOARDS AND MICE:
WIRELESS DATA SERVICES PROVIDED BY THIRD PARTY PROVIDERS;
DAMAGE CAUSED AS A RESULT OF IMPROPER TRANSPORTATION OR PACKING/PACKAGING WHEN RETURNING THE PRODUCT TO ACER OR AN ACER AUTHORIZED SERVICE PROVIDER;
-APRODUCT THAT REQUIRES MODIFICATION OR ADAPTATION TO ENABLE IT TO OPERATE IN ANY COUNTRY OTHER THAN THE COUNTRY FOR WHICH IT WAS DESIGNED, MANUFACTURED, APPROVED
AND/OR AUTHORIZED, OR REPAIR OF PRODUCTS DAMAGED BY THESE MODIFICATIONS.
ANY WARRANTY APPLICABLE TO SOFTWARE, INCLUDING OPERATING SYSTEMS, OR NON-ACER BRANDED PRODUCTS IS PROVIDED BY THE ORIGINAL MANUFACTURER.
Registration. Registration of your Product helps Acer better serve You. Acer encourages You to register your Product within thirty (30) days ofthe original purchase in order to receive prompt service and
'support coverage should You need it. To register go to http://www.acersupport.com and choose "Register Your System." In accordance with applicable law, Acer may require that You furnish proof
of purchase
details and/or comply with registration requirements before receiving warranty service.
Instructions for Obtaining Warranty Service. For specific instructions on how to obtain warranty service for your Product, please refer to the Warranty Reference Table contained in this booklet and goto
hitpy/wwwacersupport.com
Toobtain warranty service:
*
+ You must assist Acerin diagnosing issues with your Product and follow Acer's warranty processes.
* You must obtain warranty service from Acer or an Acer Authorized Service Center Acer will not reimburse You for service performed by others.
Advertisement
Table of Contents
