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globalpayments Genius Smart P2PE Instruction Manual

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Genius Smart
P2PE
TM
P2PE Instruction Manual
Public Use
Doc no: CO-PUB-0101
Version 2.0 - November 17, 2023

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Summary of Contents for globalpayments Genius Smart P2PE

  • Page 1 Genius Smart P2PE P2PE Instruction Manual Public Use Doc no: CO-PUB-0101 Version 2.0 - November 17, 2023...
  • Page 2 Copyright notice Copyright © 2023 Global Payments, Inc. All rights reserved. No part of this publication may be reproduced, copied, manipulated, altered, or transmitted in any form or by any means, electronic or mechanical, including, without limitation, by photocopy, imaging, or recording, without the express prior written consent in each case of the copyright owner.

  • Page 3: Table Of Contents

    8.1 Instructions for troubleshooting a POI device 9 Additional Guidance 9.1 Additional Guidance for the Genius Smart P2PE solution 9.2 Instructions for how to confirm hardware, firmware, and application versions on POI devices 10. Appendix: Checklist for Remote Key Injection...

  • Page 4: P2Pe Solution Information And Solution Provider Contact Details

    1. P2PE Solution Information and Solution Provider Contact Details 1.1 P2PE Solution Information Solution name: Genius Smart P2PE Solution reference number per PCI SSC website: 2021.00056.002 1.2 Solution Provider Contact Information Company name: Global Payments Direct, Inc. Company address: 5995 Winward Pkwy, Alpharetta, GA 30005...

  • Page 5: Confirm Devices Were Not Tampered With And Confirm The Identity Of Any Third Party Personnel

    2. Confirm devices were not tampered with and confirm the identity of any third party personnel 2.1 Instructions for ensuring POI devices originate from trusted sites/locations only To confirm that your device was shipped from a trusted location, do the following: Check the shipping label to confirm that the device was shipped from one of the following ●...
  • Page 6 3. Check that the Genius device is packed in a tamper-evident bag. 4. Confirm that the tamper-evident bag has no rips or evidence of tampering. 5. Check the tape that seals the top of the bag for evidence of tampering. If anyone has tried to remove the tape, the word “VOID”...
  • Page 7 The corresponding serial number is printed in the rightmost column of the packing slip, after the letters TE. 7. Check that the serial number of the device matches the serial number printed on the packing slip. The serial number of the Genius device is located on the back of the device: If you have a Wireless e285, the serial number is under the back cover.

  • Page 8: Instructions To Confirm The Business Need For, And Identities Of, Any Third-Party Personnel Claiming To Be Support Or Repair Personnel, Prior To Granting Those Personnel Access To Poi Devices

    Physically secure POI devices in your possession, including devices: Awaiting deployment ● Undergoing repair or otherwise not in use ● Waiting transport between sites/locations ● 2.3 Instructions to confirm the business need for, and identities of, any third-party personnel claiming to be support or repair personnel, prior to granting those personnel access to POI devices.

  • Page 9: Approved Poi Devices, Applications/Software, And The Merchant Inventory

    3 Approved POI Devices, Applications/Software, and the Merchant Inventory 3.1 POI Device Details The following information lists the details of the PCI-approved POI devices approved for use in this P2PE solution. Note: All POI device information can be verified by visiting: https://www.pcisecuritystandards.org/approved_companies_providers/approved_pin_transaction_se curity.php See also Section 9.2 Instructions for how to confirm hardware, firmware, and application versions on POI devices”...
  • Page 10 Vault: 17.x.x 4-10110 Verifone, Inc. MX915: P132-40x-xx-xxx, Vault: 1.x.x, 3.x.x, M132-40xxx-xxx, Vault: 14.x.x; 4.x.x, 11.x.x, Version 3.x AppM: 8.x.x; 12.x.x, AppM: SRED: 7.x.x, 1.x.x; 3.x.x; 4.x.x; Vault: 16.x.x; 5.x.x, 5A.x.x, AppM: 10.x.x 6.x.x, SRED: 1.x.x, 3.x.x; 4.x.x; 5.x.x, OP: 1.x.x, 3.x.x; 4.x.x;...
  • Page 11 (P400), H435-07-32- xxx-x0-B0 (P400 Plus), H435-07-02- xx0-x0-A0 (P400), H435-07-32-xx0-x 0- A0 (P400 Plus), H435-07-02-xxx-x 0- A2 (P400), H435-07- 02-xxx-x0-B1 (P400), H435-07-32- xxx-x0-A2 (P400 Plus), H435-07-32- xxx-x0-B1 (P400 Plus), H435-17-02- xxx-x0-B1 (P400 DMSR), H435-07- 02-xxx-x0-B2 (P400), H435-07-32- xxx-x0-B2 (P400 Plus), H435-17-02- xxx-x0-B2 (P400 DMSR) 4-30276...
  • Page 12 (3G/BT/WiFi), H445- 07-98-0xx-xx-B1 (BT/3G/512MB/M Fi 3.0/Dual SIM/Dual Band WiFi), H445- 07-90-0xx-xx-B1 (BT/512MB/MFi 3.0/Dual Band WiFi), H445-07-38- 0xx-xx-B1 (BT/Single Band WiFi/3G/512MB/ MFi 3.0/Dual SIM), H445-07-30-0xx-x xB1 (BT/Single Band WiFi/512MB/MFi 3.0), H445-07-30- 0xx-xx-B2 (BT/Single Band WiFi/512MB/MFi 3.0), H445-07-38- 0xx-xx-B2 (BT/Single Band WiFi/3G/512MB/ MFi 3.0/Dual SIM), H445-07-90-0xx-x...
  • Page 13 H405-07-30-xx0-0 VFSRED: 11.x.x; 0- B2 (M400; 9.x.x; 7.x.x.xxx, Wi-Fi; Bluetooth), VFOP: 2.x.x; 1.x.x H405- 07-10-xx0-00-B2 (M400; Bluetooth), H405-07-00-xx0-0 0- B1 (M400; No Wi-Fi; No Bluetooth), H405-07-30-xx0-0 0- B1 (M400; Wi-Fi; Bluetooth), H405- 07-00-xx0-00-B0 (M400; No Wi-Fi; No Bluetooth), H405-07-30-xx0-0 0- B0 (M400; Wi-Fi;...

  • Page 14: Poi Software/Application Details

    4-30260 Verifone, Inc. V400m H475-07-38-xxx-x VAULT: 6.x.x, 1- B0 (V400m AppM: 10.x.x, Plus 3G), VFSRED: 7.x.x, H475-07-70- VFOP: 1.x.x, xxx-x1-B0 VAULT: 7.x.x, (V400m Plus 4G), AppM: 11.x.x, H475-07- VAULT: 8.x.x, F0-xxx-x1-B0 AppM: 12.x.x, (V400m Plus 4G VFSRED: 9.x.x, VAULT: 10.x.x, AppM: 14.x.x, VFSRED: 11.x.x, VFOP: 2.x.x,...
  • Page 15 P177- 409-xx-xxx (Mx915 ECR) Firmware version: Vault: 11.x.x; 12.x.x, 13.x.x, AppM: 5.x.x; 5A.x.x; 6.x.x; 7.x.x, SRED: 4.x.x; 5.x.x, OP: 5.x.x; 6.x.x; 7.x.x, Vault: 14.x.x; AppM: 8.x.x; SRED: 7.x.x, Vault: 16.x.x; AppM: 10.x.x, Vault: 17.x.x, Vault: 14A.x.x, AppM: 8A.x.x, Vault: 12A.x.x, AppM: 6A.x.x Global Verifone,...
  • Page 16 H435-07-02-xx0- x0-A1 (P400), H435-07-32- xx0-x0-A0, H435-07-32-xx0- x0-A1 (P400 Plus), H435-07- 02-xxx-x0-B0 (P400), H435- 07-32-xxx-x0-B0 (P400 Plus), H435-07-02-xx0-x0- A0 (P400), H435-07-32-xx0- x0-A0 (P400 Plus), H435-07- 02-xxx-x0-A2 (P400), H435- 07-02-xxx-x0-B1 (P400), H435-07-32-xxx-x0- A2 (P400 Plus), H435-07-32- xxx-x0-B1 (P400 Plus), H435-17-02-xxx-x0- B1 (P400 DMSR), H435-07-02- xxx-x0-B2 (P400), H435-07-...
  • Page 17 Payments, H445- Inc., Genius 07-30-0xx-00-B0 versions (BT/WiFi), 6.4.x.x and H445-07-34-0xx-00- 6.5.x.x B0 (2G/BT/WiFi), H445-07-38- 0xx-00-B0 (3G/BT/WiFi), H445-07-30-0xx-xx- B0 (BT/WiFi), H445-07-34-0xxxx-B 0 (2G/BT/WiFi), H445- 07-38-0xx-xx-B0 (3G/BT/WiFi), H445-07-98- 0xx-xx-B1 (BT/3G/512MB/MFi 3.0/Dual SIM/Dual Band WiFi), H445-07-90-0xx-xx- B1 (BT/512MB/MFi 3.0/Dual Band WiFi), H445-07-38- 0xx-xx-B1 (BT/Single Band WiFi/3G/512MB/MFi 3.0/Dual SIM),...
  • Page 18 (BT/3G/512MB/MFi 3.0/Dual SIM/Dual Band WiFi) Firmware version: VAULT: 6.x.x, AppM: 10.x.x, VFSRED: 7.x.x, VFOP: 1.x.x, VAULT: 7.x.x, AppM: 11.x.x, VAULT: 8.x.x, AppM: 12.x.x, VFSRED: 9.x.x, VAULT: 10.x.x, AppM: 14.x.x, VFSRED: 11.x.x, VFOP: 2.x.x, VAULT: 11.x.x, AppM: 15.x.x, VFSRED: 12.x.x Global Verifone, M400 Hardware version:...
  • Page 19 00-xx0-00-B3 (M400; No Wi-Fi; No Bluetooth), H405- 07-30-xx0-00-B3 (M400; WiFi; Bluetooth), H405-07-10- xx0-00-B3 (M400; Bluetooth) Firmware version: Vault: 10.x.x; 8.x.x; 7.x.x, AppM: 14.x.x; 12.x.x; 11.x.x, VFSRED: 11.x.x; 9.x.x; 7.x.x.xxx, VFOP: 2.x.x; 1.x.x Global Verifone, V400m Hardware version: Payments, H475- Inc., Genius 07-38-xxx-x1-B0 versions (V400m Plus 3G),...

  • Page 20: Poi Inventory & Monitoring

    3.3 POI Inventory & Monitoring All POI devices must be documented via inventory control and monitoring procedures, ● including device status (deployed, awaiting deployment, undergoing repair or otherwise not in use, or in transit). This inventory must be performed annually, at a minimum. ●...

  • Page 22: Poi Device Installation Instructions

    4.1 Installation and connection instructions Genius Countertop MX915, Countertop MX925, Wireless V400m, and Wireless M400 devices To use Genius Smart P2PE, you can either purchase new devices from us or we can remotely inject keys into your existing devices. Existing devices To use existing devices: Complete “Appendix: Checklist for Remote Key Injection”...

  • Page 23: Guidance For Selecting Appropriate Locations For Deployed Devices

    Genius Handheld devices To use Genius Smart P2PE, you must purchase Handheld devices from us. Genius Countertop P400 and Wireless e285 devices To use Genius Smart P2PE, contact us. Setting up your Genius device To view instructions about how to set up your device, refer to your Quick Start Guide for your device.
  • Page 24 Important: If your device develops a fault, we arrange for you to return the device to us, and we ship a replacement device to you. We do not repair deployed devices; therefore, you should NOT grant access to any person that claims to be repair or support personnel. Genius stands To view instructions about how to install your Genius device onto a stand, refer to your Quick Start Guide for your stand.

  • Page 25: Poi Device Transit

    5. POI Device Transit 5.1 Instructions for securing POI devices intended for, and during, transit Anytime you transport devices between locations, you must: Pack the devices in tamper-evident packaging before transit. For example, using ● tamper-evident bags, tamper seals, or security tape Ship devices using a trusted, trackable courier or shipping company.

  • Page 26: Poi Device Tamper & Modification Guidance

    6 POI Device Tamper & Modification Guidance 6.1 Instructions for physically inspecting POI devices and preventing skimming, including instructions and contact details for reporting any suspicious activity Additional guidance for skimming prevention on POI terminals can be found in the document entitled “Skimming Prevention: Best Practices for Merchants”, available at www.pcisecuritystandards.org.
  • Page 27 The corresponding serial number is printed in the rightmost column of the packing slip ● Record the device in your inventory. ● Inspect the device: ● If the device has foil seals, inspect the device to make sure that the foil seals covering the screws are intact and have not been replaced with non-manufacturer seals.
  • Page 28 Inspect the device for any signs of attempts to open it. Check for puncture marks, prize ● marks, and damage to the screws. Weigh your device when you first receive it and check the weight of the device as part of ●...
  • Page 29 SIM card or memory card inserted in the card slots Additional guidance for skimming prevention on POI terminals can be found in the document entitled “Skimming Prevention: Best Practices for Merchants”, available at www.pcisecuritystandards.org Note: The required frequency of inspections depends on factors such as the location of the device and whether it is attended or unattended.

  • Page 30: Instructions For Responding To Evidence Of Poi Device Tampering

    Genius devices installed on stands If you cannot remove your device from its stand to check the printed serial number, you can ● check it in the Admin menu as follows: 1. When Genius is displaying the splash screen, press 0 on the keypad three times. 2.

  • Page 31: Device Encryption Issues

    7 Device Encryption Issues 7.1 Instructions for responding to POI device encryption failures In the event of a device encryption failure, you must immediately stop using the device. Do not re-enable the device until you confirm that full P2PE-encryption functions are restored and re-enabled.

  • Page 32: Poi Device Troubleshooting

    8 POI Device Troubleshooting 8.1 Instructions for troubleshooting a POI device To view instructions about how to troubleshoot your Genius device, refer to the Quick Start Guide for your device.

  • Page 33: Additional Guidance

    9 Additional Guidance 9.1 Additional Guidance for the Genius Smart P2PE solution Important: We cannot share cardholder data with merchants who are using our P2PE solution, under any circumstances. For more useful help articles and troubleshooting information, visit https://help.globalpaymentsintegrated.com. 9.2 Instructions for how to confirm hardware, firmware, and application versions on POI devices Genius v5.2.x.x devices...
  • Page 34 MX915 and MX925 devices running Genius v6.4.x.x Use the Verifone Administration menu to confirm the following: Hardware number ● Firmware number ● Application version number ● 1. Ensure that the Genius is displaying the Splash screen. 2. On the keypad, press 1, 5, and 9 at the same time to enter System Mode. The Genius device displays a login screen.
  • Page 35 7. On the Information screen, tap the back button again. 8. Tap Run App to restart the Genius application. Genius Handheld devices Use the Genius Admin screen to confirm the following: Hardware number ● Firmware number ● Application version number ●...

  • Page 36: Appendix: Checklist For Remote Key Injection

    We can remotely inject P2PE keys into your existing Genius devices. This process allows you to use our Genius Smart P2PE solution without purchasing new devices or sending your existing devices to us. Your devices must be either version three or version four of Verifone’s hardware and be listed as a PCI approved PTS device.
  • Page 37 By completing this checklist, I confirm that I have visually and physically inspected each of ● the devices I have listed in the table of devices I want to use for Genius Smart P2PE. I have checked each of the devices I want to use with Genius Smart P2PE, and I have ●...

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