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6. LIMITED WARRANTY NAVIEN, INC.
Effective
This 10/15 year limited pro-rated warranty on heat exchangers, 3/5
year limited warranty on parts, and 1 year limited warranty on labor
("Warranty") covers defects in materials or workmanship when the
Navien NHB-H Boiler ("Product") is installed by a properly licensed
plumber or contractor and operated in strict compliance with the
Installation and Operation Manual procedures, subject to the terms
within this Warranty document. Improper installation or use will void
this Warranty. This Warranty runs from date of installation and extends
to the original purchaser and subsequent owners, but only while the
Product remains at the site of the original installation. This Warranty
includes both a limited and pro-rated warranty as set forth below.
What is covered?
Subject to the foregoing terms, Navien will repair or replace the covered
Product or any part or component that is defective in materials or
workmanship for a period of five (5) years in regard to parts and up to
ten (10) Years in regard to the heat-exchanger. Navien will pay labor
charges for the repair subject to Navien's prior written approval and in
accordance with Navien's schedule of approved labor allowances for
a period of one (1) year from the date of installation. All repair parts
must be genuine Navien parts. All repairs and replacements must
be performed by an individual or servicing company that is properly
licensed to do the type of repair.
When the Product is or has ever been used for anything other than
single family residential application (hereinafter "Commercial") then the
parts warranty will be reduced to three (3) years and the heat exchanger
warranty to seven (7) years.
The heat exchanger is covered by Navien's pro-rated limited residential
Warranty for defects in material and workmanship at a cost to the
customer equal to a percentage of the Manufacturer's Suggested Retail
Price (MSRP), at the time the warranty claim is approved by Navien, as
indicated in the following Coverage Table for Heat Exchangers Only.
This pro-rated warranty only applies to the replacement of the heat
exchanger and does not include labor, shipping, other parts, delivery
or installation. In order to obtain this warranty, the customer must pay
the applicable pro-rated amount as indicated in the following Coverage
Table for Heat Exchangers Only. Once the customer pays the pro-rated
amount, then Navien will ship the heat exchanger directly to the service
provider.
During the applicable warranty period, replacement of the Product
or components may be authorized by Navien only. Navien does not
authorize any person or company to assume for it any obligation
or liability in connection with the replacement of the Product or its
components. If it is determined that repair or replacement of a part,
under warranty, is not possible, the Product will be replaced with a new
Product having at least the same BTU capacity as the product at issue.
The replacement component or product will be warranted only for the
unexpired portion of the applicable warranty period for the original
component or Product.
Customer Name :
Customer Address :
Telephone :
Email :
Installer Name :
Installer Address :
Place of Purchase :
Model No :
Serial No :
Date of Purchase :
For instant warranty registration, please register your product online at www.navieninc.com
Fax :
License No :
Coverage Table for Labor and Parts Only
Residential*
Labor
1 year
Parts
5 years
* Applies only to single family, residential locations.
Coverage Table for Heat Exchangers Only
Residential*
Percentage Paid by
Years
Customer
1 to 10
0%
11
30%
12
40%
13
50%
14
60%
15
70%
* Applies only to single family, residential locations.
How do I get service?
You must contact the original installer of your Product. Your installer
will need to contact Navien to report the issue. If the original installer
cannot be identified or you no longer choose to use that service
provider, you may choose any service provider who is properly
licensed to complete the necessary repair. The installer and/or service
provider must comply with Navien's warranty service and return policy
procedures as available on Navien's website including contacting
Navien's Technical Support Department at (800) 519-8794, option 2,
prior to commencing any service.
Proof of the date of installation must be provided to Navien. At
Navien's request, the defective Product or part must be returned to
Navien. When the Product is installed in new construction, the date
of installation shall be established as the date upon which the end-
user takes title to the real property. If proof of the installation date is
unavailable, then six months after the date of manufacture will be used.
Additional terms and conditions are continued on the reverse side.
SKIP THE STAMP!
Use your camera to scan this QR
code
and register your unit online.
Navien, Inc.
20 Goodyear, Irvine, CA 92618
Tel : 1-800-519-8794
Fax : 949-420-0430
www.navieninc.com
Commercial
Labor
1 year
Parts
3 years
Commercial
Percentage Paid by
Years
Customer
1 to 7
0%
8
50%
9
60%
10
70%
PLACE
STAMP
HERE
Warranty
25
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