Do you have a question about the PureSpa 28427E and is the answer not in the manual?
Questions and answers
edward nakhle
April 29, 2025
water not heating to set temperature
1 comments:
Mr. Anderson
May 15, 2025
The Intex 28427E water may not be heating to the set temperature due to the following reasons:
1. The ambient temperature is lower than 50ºF (10ºC), which slows heating. 2. Outdoor wind can reduce heating efficiency. 3. The heater may already be off if the water has reached the set temperature (indicated by a green flame icon). 4. If the water temperature is too low (below 41°F or 5°C), the system may not start heating until warm water is added. 5. If the water temperature is too high, the heating system will shut off (error code E95). 6. The filtration system may be running in rest mode, preventing active heating.
Check the display flame icon color and ambient conditions to identify the cause.
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User Manual of Product 1: INTEX 28427E PureSpa Bubble Massage, Inflatable Spa Set, Tan, 6-Person User Manual of Product 2: Intex PureSpa Headrest...
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SB-H10 110-120 V~, 60 Hz, 12 A For illustrative purposes only. Do not forget to try these other fi ne Intex products: pools, pool accessories, in-home toys, airbeds and boats available at fi ne retailers or visit our website. Due to a policy of continuous product improvement, Intex reserves the right to change specifi...
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English TABLE OF CONTENTS Warning..................3-4 Parts....................Set-up..................... 7-12 Operation..................LED Code Chart................14 Maintenance and Chemicals............15-20 Storage................... 20 Troubleshooting................21-22 Filter pump motor disassembly........... 23 Warranty..................24 WARNING: Changes or modifi cations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English IMPORTANT SAFETY RULES When installing and using this electrical equipment, basic safety precautions should always be followed, including the following. READ AND FOLLOW ALL INSTRUCTIONS DANGER • Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children.
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• Do not allow the water in the spa to freeze. Do not turn on the spa when the water is frozen. • Do not use the spa if damaged in delivery and/or malfunctioning in any fashion. Contact the Intex service center for further direction.
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English PARTS Before assembling your product, please take a few minutes to check the contents and become familiar with all the parts. For 28475 NOTE: Drawings for illustration purpose only. Actual product may vary. Not to scale. SPA SUCTION FITTING Self-contained spa fi...
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English PARTS (continued) Before assembling your product, please take a few minutes to check the contents and become familiar with all the parts. PART NO. REF. DESCRIPTION QTY. 4 ADULTS 6 ADULTS 28425 28429 28475...
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English PRODUCT SPECIFICATIONS Maximum seating capacity: 4 adults 6 adults Water capacity: 210 gal (795 L) 290 gal (1098 L) Inner/outer diameter: 57/77 in (145/196 cm) 65/85 in (165/216 cm) Height: 28 in (71 cm) Bubble air blower: 800 Watts...
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Lay out all the parts on the ground and make sure all the parts are accounted for. For missing or damaged parts contact the appropriate Intex Service Center listed in the separate “Authorized service Centers” sheet. Safety Sign Card Posting The Safety Sign card included with the manual shall be posted in an area visible to the users of the spa to alert them of the safety rules and warnings.
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SET UP (continued) Infl ation Infl ate the Spa Tub Wall Take out the ground cloth (19) and spread it over the cleared area. Then spread out the spa liner over the ground cloth and point the drain valve towards a suitable draining area.
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SET UP (continued) Press the button again to turn it off. IMPORTANT: To prevent damage to the air blower motor never block the air blower outlet opening during infl ation. Replace the air valve cap back.
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SET UP (continued) Defl ation For Spa Tub Wall: Unscrew the cap to reveal the stem, push the stem in and turn 90 degree right to secure it in the down position (see drawing 8). Once the defl...
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SET UP (continued) Spa Control Unit Installation Connect the spa control unit to the spa tub (see drawing 9). Hand-tighten the connectors securely. Do not use tools to tighten. NOTE: Never attach external accessories not supplied with the kit to the spa tub or control base unit, as this will void the warranty.
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English OPERATION SPA CONTROL UNIT PANEL A: Heat Button B: Celsius/Fahrenheit Toggle Button C: Temperature Increase Button D: Temperature Decrease Button E: Water Filter Button F: Bubble Button G: LED Display H: On/Off Button Once the unit is plugged in, use this button to active the control unit panel On/Off Button:...
• If problem persists, contact Intex Service Center. Dry-fi re Protection • Contact Intex Service Center. Water temperature sensor broken • Contact Intex Service Center. After 72 hours of continuous heating operation, the pump will • Press the button to re-active the hibernate automatically.
Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine solutions can damage the spa tub. In no event is Intex Recreation Corp., Intex Development Co. Ltd., their related companies, authorized agents and service centers, retailers or employees liable to the buyer or any other party for costs associated with the loss of spa water, chemicals or water damage.
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SPA WATER CHEMISTRY AND BALANCE Preferred Water Chemistry Reading Minimum Ideal Maximum 2 ppm 2 - 4 ppm 5 ppm Free Chlorine 7.2 - 7.6 60 ppm 80 ppm 120 ppm Total Alkalinity (TA) 100 ppm 150–250 ppm...
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SPA WATER CHEMISTRY AND BALANCE (continued) SPA Water Adjustment How to adjust the spa water chemistry when the levels are off the range. CAUTION: Always follow the chemical manufacturer’s directions, and the health and hazard warnings. Total Alkalinity (TA) Adjustment Remove the spa cover to aerate the water and use the included test strips to check the chemistry level.
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English SPA WATER CHEMISTRY AND BALANCE (continued) Lowering pH Lowering pH Using Muriatic Acid Volume 210 gal (795 L) 290 gal (1098 L) Total Alkalinity 120 ppm 80 ppm 120 ppm 80 ppm 0.028 qt 0.018 qt...
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(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English MAINTENANCE Spa Tub Drainage Turn off the spa control unit. Connect the drain valve adaptor to a garden hose and point the other end of the garden hose to a suitable draining area (see drawing 13). Remove the drain valve cap from outside of the spa tub and attach the drain valve adaptor to the drain valve (see drawing 13).
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English MAINTENANCE (continued) Spa Cover The attachment buckles of the cover are locking buckles. Two keys are provided in the plastic bag with the manual and other accessories. Each buckle is marked with “locked” and “unlocked” symbols for easy operation: put the key into the slot on the buckle and turn it to the appropriate position to lock or unlock the buckle respectively.
• Turn off and unplug the spa. Let it cool down and BLOWER DOES restart all over again. NOT WORK • If problem persists, contact Intex Service Center. FILTRATION PUMP • Dirty fi lter cartridge. • Clean or replace the fi lter cartridge in time.
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INFLATION tighten. • Finger tighten during infl ation. • Connection between the hose • If problem persists, contact Intex Service Center. adaptor and blower infl ation outlet, and between the infl ation hose and infl ation valve are loose. • Air blower failure.
(347PO) SPA ENGLISH 7.5” X 10.3” PANTONE 295U 07/11/2019 English FILTER PUMP MOTOR DISASSEMBLY If there is a need to replace the fi lter motor (for qualifi ed technician only), follow below steps to disassemble it: IMPORTANT: You must drain out any remaining water inside the piping system of the control base before replacing any parts.
WARRANTY Your PureSpa has been manufactured using the highest quality materials and workmanship. All Intex products have been inspected and found free of defects prior to leaving the factory. This Limited Warranty applies only to the PureSpa listed below. The provisions of this Limited Warranty apply only to the original purchaser and is not transferable.
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(267) SPA HEADREST ENGLISH, FRENCH 4.875” X 7.25” 05/10/2019 ® INTEX OWNER'S MANUAL SPA HEADREST READ AND FOLLOW ALL INSTRUCTIONS BEFORE USING THIS PRODUCT WARNING • Assembly and disassembly by adults only. This product is not a toy. • This is not a flotation device.
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(267) SPA HEADREST SPANISH, GERMAN 4.875” X 7.25” 05/10/2019 ® INTEX MANUAL DE USUARIO APOYACABEZAS DEL SPA LEA, COMPRENDA Y SIGA TODAS LAS INSTRUCCIONES CUIDADOSAMENTE ANTES DE INSTALAR Y UTILIZAR ESTE PRODUCTO ADVERTENCIA • El montaje y desmontaje se deberá realizar sólo por adultos. Este producto no es un juguete.
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(267) SPA HEADREST ITALIAN, DUTCH 4.875” X 7.25” 05/10/2019 ® MANUALE UTENTE DELLA INTEX POGGIATESTA SPA LEGGERE ATTENTAMENTE E CAPIRE LE ISTRUZIONI DI SEGUITO RIPORTATE PRIMA DI MONTARE ED UTILIZZARE IL PRODOTTO ATTENZIONE • La pompa deve essere assemblata e disassemblata solo da un adulto. Questo prodotto non è un giocattolo.
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(267) SPA HEADREST PORTUGUESE, DANISH 4.875” X 7.25” 05/10/2019 ® INTEX MANUAL DO USUÁRIO ENCOSTO DE CABEÇA PARA O SPA LEIA E SIGA CORRETAMENTE AS INSTRUÇÕES DE MONTAGEM E SEGURANÇA AVISOS • Deve ser montado e desmontado somente por adultos. Este produto não é um brinquedo.
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(267) SPA HEADREST POLISH, RUSSIAN 4.875” X 7.25” 05/10/2019 ® INSTRUKCJA OBSŁUGI FIRMY INTEX ZAGŁÓWEK SPA PRZECZYTAJ I POSTĘPUJ ZAWSZE ZGODNIE ZE WSZYSTKIMI ZASADAMI ZAWARTYMI W INSTRUKCJI ZANIM ZACZNIESZ MONTAŻ PRODUKTU OSTRZEŻENIE • Montaż i demontaż tylko przez osoby dorosłe. Ten produkt nie jest zabawką.
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Marcas registradas utilizadas en algunos países del mundo bajo licencia de/Warenzeichen verwendet in einigen Ländern der Welt in Lizenz von/Intex Marketing Ltd. to/à/a/an Intex Development Co. Ltd., G.P.O Box 28829, Hong Kong & Intex Recreation Corp., P.O. Box 1440, Long Beach, CA 90801 • Distributed in the European Union by/Distribué dans l’Union Européenne par/ Distribuido en la unión Europea por/Vertrieb in der Europäischen Union durch/Intex Trading B.V., Venneveld 9, 4705 RR...
Need help?
Do you have a question about the PureSpa 28427E and is the answer not in the manual?
Questions and answers
water not heating to set temperature
The Intex 28427E water may not be heating to the set temperature due to the following reasons:
1. The ambient temperature is lower than 50ºF (10ºC), which slows heating.
2. Outdoor wind can reduce heating efficiency.
3. The heater may already be off if the water has reached the set temperature (indicated by a green flame icon).
4. If the water temperature is too low (below 41°F or 5°C), the system may not start heating until warm water is added.
5. If the water temperature is too high, the heating system will shut off (error code E95).
6. The filtration system may be running in rest mode, preventing active heating.
Check the display flame icon color and ambient conditions to identify the cause.
This answer is automatically generated
The control panel would connect to the app