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Faults
The programme is taking
longer than usual.
The length of the pro-
gramme changes during
the wash cycle.
Foam may come out of
the detergent drawer.
Odours, stain formation in
the appliance.
Detergent/fabric softener
drips off the seal and col-
lects on the door or in the
seal fold.
Loud noises, vibrations
and appliance "move-
ment" during the spin
cycle.
The Touch-Display indica-
tor lights do not work
while the appliance is run-
ning.
There is detergent resi-
due on the laundry.
If you cannot rectify a fault yourself (after switching the appliance off and on again) or a repair is required:
Switch off the appliance and pull out the mains plug.
■
Turn off the tap and call customer services.
■
Cause/Remedy
Not a fault – the unbalanced load detection system is adjusting an imbal-
■
ance by repeatedly distributing the laundry.
Not a fault – the foam detection system is activated – a rinse cycle has
■
been switched on.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the Touch-
Display.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not suitable for outdoor clothing, sportswear or items stuffed with
down)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
Run the k Drum clean programme without laundry.
Add washing powder or a detergent containing bleach.
Note:
To prevent foaming, only use half the amount of detergent recommend-
ed by the detergent manufacturer. Do not use detergents designed for woollens
or delicates.
There is too much detergent/fabric softener in the dispensers. Do not fill above
the max. mark in the dispensers.
Is the appliance aligned? ~ "Alignment" on page 17
■
Are the appliance's feet fixed? Secure the appliance's feet.
■
Have the transport locks been removed? ~ "Removing the transport
■
locks" on page 14
Has there been a power failure?
■
Have the fuses blown? Reset/replace the fuses.
■
If the fault occurs repeatedly, call customer services.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse q or brush the laundry after washing.
■
Faults and what to do about them
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37
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