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Troubleshooting
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data
or saving backup files (only for models with the Samsung
Recovery app). This partition is called a Recovery Area and it
includes a recovery image comprised of the operating system
and apps.
Why is the capacity representation of the hard disk
drive (HDD) in Windows different from the product
specifications?
The capacity of the storage device (HDD or SSD) of the
manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the
storage device capacity assuming that 1 KB = 1,024 Bytes, and
therefore the capacity representation of the HDD in Windows
is smaller than the actual capacity. The capacity representation
in Windows may be smaller than the actual capacity because
some apps occupy a certain area of the HDD outside of
Windows.
For models with the Samsung Recovery app, the HDD capacity
representation in Windows may be smaller than the actual
capacity because the Samsung Recovery app uses a hidden
area of 5–20 GB of the HDD to save the recovery image, and
that hidden area is not counted towards the total size available
to Windows. The size of the Samsung Recovery app varies by
model.
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