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Troubleshooting
Related Manuals for HOT WATER HEAT PUMPS PERFORMANCE PLUS
Summary of Contents for HOT WATER HEAT PUMPS PERFORMANCE PLUS
- Page 1 Heat Pump Manual...
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Page 3: Table Of Contents
5.3. Multi-Pass Domestic Hot Water Heat Pump Troubleshooting ........22 General Maintenance Notes ....................24 Decommissioning and Disposal ................... 25 Performance Plus Heat Pump Safety Features ..............26 Maintenance Sheet Sample ....................27 Warranty Terms ......................... 29 10.1. Warranty Claims ......................29 10.2. - Page 4 10.4. Warranty Terms ......................29 10.5. Warranty Exclusions ....................30 Warranty Registration Installation Declaration ................31 Company Information Hot Water Heat Pumps Ltd 0800 33 66 33 | 09 838 9444 info@waterheating.co.nz PO Box 21586 Henderson Auckland 0650 Hot Water Heat Pumps Ltd...
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Page 5: Safety Precautions
DO NOT store items above the unit. DO NOT lean items against the unit. • Ensure sufficient clearances around the unit to avoid impeding airflow. • DO NOT operate the unit unless all of the covers are secured in place. • Hot Water Heat Pumps Ltd... -
Page 6: Risk Of Fire
In case of emergencies, shut down the unit by TURNING OFF the power switch or isolation switch at the wall. The unit will shut down without the electrical supply. For any enquiries, please contact Hot Water Heat Pumps Ltd (HWHP) at 0800 33 66 33 Hot Water Heat Pumps Ltd... -
Page 7: Performance Plus Basic Information
In addition, the heat pump also works throughout the colder months with lower ambient temperatures as the refrigerant in the evaporator will continue to extract energy from the ambient air. The Performance Plus Heat Pumps will help you meet your hot water needs sustainably at a low cost. -
Page 8: Installation And Transportation
3. Installation and Transportation The Performance Plus Heat Pumps must be installed appropriately to ensure maximum efficiency and reliability. The unit MUST be installed by a competent and qualified person according to AS/NZS 5149 Units for domestic hot water must comply with NZBC G12. For the R32 units, the installation must also comply with AS/NZS 5149. -
Page 9: Operating Instructions
4.1.1. Start-Up Heat Pump The Performance Plus Swimming Pool Heat Pump must be turned on at the start of the swimming season. The unit can be installed in a pool WITH OR WITHOUT a “Pool Management” or “Timeclock Bypass” system that manages the filtration system. The heat pump start-up process differs for these 2 scenarios. -
Page 10: Setting Pool Temperature
4.1.3. Shut Down the Heat Pump The Performance Plus Heat Pump should be turned off at the end of the swimming season. Turn OFF the Performance Plus Swimming Pool Heat Pump at the isolation switch. The heat pump will shut down and remain idle until the next swimming season. -
Page 11: Underfloor Heating Operating Instructions
4.2.1. Start-Up Heat Pump The Performance Plus Underfloor Heat Pump must be turned ON at the start of the heating season to operate. Carefully follow these steps and check if they are met before turning on the heat pump. - Page 12 3. Carefully fill the buffer tank with tap ready. Refer to steps 2 and 3. water. This should take no more than 10 Litres of water unless the Low Water Level Light is on. Figure 2: 7GU Series Buffer Tank Filling Procedure Hot Water Heat Pumps Ltd...
- Page 13 Turn the isolation switch ON when water. This should take no more ready. Refer to steps 2 and 3. than 5 Litres of water unless the Low Water Level Light is on. Figure 3: 7GUb Series Buffer Tank Filling Procedure Hot Water Heat Pumps Ltd...
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Page 14: Configuring Underfloor Heating Temperatures
4.2.2. Configuring Underfloor Heating Temperatures The Performance Plus Underfloor Heat Pump must be turned ON at the start of the heating season to operate. Carefully follow these steps and check if they are met before turning on the heat pump. -
Page 15: Shut Down The Heat Pump
4.2.3. Shut Down the Heat Pump The Performance Plus Underfloor Heat Pump should be turned OFF at the end of the heating season to avoid excessive energy consumption. To shut down the heat pump: For Single Purpose (Underfloor only) Heat Pump: Turn OFF the unit at the isolation switch. -
Page 16: Domestic Hot Water Heating Instructions
60°C or conform to one of the alternative control methods as per NZBC G12. 55°C is the maximum water temperature setting for the Performance Plus Heat Pump. For temperatures above this, the electric element will be required to boost the temperature. -
Page 17: Troubleshooting Guide
Note: Ice and frost formation on the heat pump in low ambient temperatures is normal. The Performance Plus Heat Pumps have a built-in defrost system to de-ice the heat pump. Please do not attempt to remove ice without a heat pump technician. -
Page 18: Swimming Pool Heat Pump Troubleshooting
If the weather is warm, the Contact Hot Water Heat heat pump may be low on Pumps Ltd or your nearest refrigerant. service agent. Hot Water Heat Pumps Ltd... - Page 19 Note: If you suspect a serious fault or the issue persists, please contact Hot Water Heat Pumps Ltd at 0800 33 66 33 for servicing. Hot Water Heat Pumps Ltd...
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Page 20: Underfloor Heat Pump Troubleshooting
This is a natural function of heat pump around the heat pump. the heat pump in humid conditions; a drain tray could be placed below the unit to catch this water to be piped away. Hot Water Heat Pumps Ltd... - Page 21 Note: If you suspect a serious fault or the issue persists, please contact Hot Water Heat Pumps Ltd at 0800 33 66 33 for servicing. Hot Water Heat Pumps Ltd...
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Page 22: Multi-Pass Domestic Hot Water Heat Pump Troubleshooting
If the weather is warm, the Contact Hot Water Heat heat pump may be low on Pumps Ltd or your nearest refrigerant. service agent. Hot Water Heat Pumps Ltd... - Page 23 Note: If you suspect a serious fault or the issue persists, please contact Hot Water Heat Pumps Ltd at 0800 33 66 33 for servicing. Hot Water Heat Pumps Ltd...
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Page 24: General Maintenance Notes
6. General Maintenance Notes All Performance Plus Heat Pumps are factory tested and commissioned. All functionalities and features are tested and verified to ensure optimal functionality. The Performance Plus Heat Pumps should be serviced annually to maintain their performance and longevity. The unit’s maintenance MUST be carried out by a competent and qualified person to ensure that all components are in good working order. -
Page 25: Decommissioning And Disposal
7. Decommissioning and Disposal The Performance Plus Heat Pumps are designed to last at least 10 years and can last up to 20 years. The heat pumps must be professionally decommissioned and disposed of at the end of their life cycle. The decommissioning and disposal must be completed by a competent and qualified person. -
Page 26: Performance Plus Heat Pump Safety Features
8. Performance Plus Heat Pump Safety Features All Performance Plus Heat Pumps come with safety features up to industrial standards. These functionalities are tested when commissioning the products. The safety features include: High and Low-Pressure switches • Flow switches •... -
Page 27: Maintenance Sheet Sample
9. Maintenance Sheet Sample Below is a guideline for the maintenance of your Performance Plus Heat Pump. Depending on the application being heated, the need for servicing may vary, e.g. for Single Purpose Swimming Pool Heat Pumps and Single Purpose Underfloor Water Heat Pumps, we recommend a seasonal start-up service. - Page 28 Evaporator coil is free of dirt, dust or mildew and is cleaned appropriately ☐ Any damaged evaporator fins are repaired/straightened with a fin comb ☐ Current Current Current Water °C AMPS AMPS AMPS System 1 System 2 Comments _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ _________________________________________________________________________________________ Hot Water Heat Pumps Ltd...
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Page 29: Warranty Terms
Please prepare your invoice number or unit serial number for a quick and easy call. 10.2. Warranty Period The Performance Plus Heat Pump is covered by a parts and labour warranty for the duration listed in the table below. Component... -
Page 30: Warranty Exclusions
The decision to repair or replace any components in the Performance Plus Heat Pump will be entirely at the discretion of technicians authorised by Hot Water Heat Pumps Ltd. After any parts or heat pump replacement, the balance of the original warranty period will remain effective. -
Page 31: Warranty Registration Installation Declaration
Product Serial Number Installation Date _________________________________________________________________________________________ _________________________________________________________________________________________ Installation Address Declaration: I have installed and commissioned this Performance Plus Heat Pump at the above address in compliance with the manufacturer’s instruction manual. COC No: ____________________________________ _________________________________________________________________________________________ Installer Company Name/Trading Name _________________________________________... - Page 32 Notes: 0800 33 66 33 | www.waterheating.co.nz | 09 838 9444 | info@waterheating.co.nz 3 Corban Avenue, Henderson, Auckland 0612 | PO Box 21586, Henderson, Auckland 0650...
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