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en Disposal
Fault
/
/
Home Connect is not
working properly.
The hood control is
not working properly.
Animations on the
displays
26.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.
Disposal
27 Disposal
27.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
Unplug the appliance from the mains.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
Customer Service
28 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
22
Cause and troubleshooting
The cooking zone has been operating continuously for an extended period.
Individual safety switch-off is switched on. Touch any button to switch off the display so
▶
that you can set the cooking zone.
The operating voltage is incorrect and outside of the normal operating range.
Contact your energy supplier.
▶
The hob is not connected correctly.
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
▶
gram.
Demo mode is activated.
Switch off demo mode in the basic settings.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
The hood control functions do not switch on.
Resetting and re-pairing the settings of the Wi-Fi home network
▶
In certain circumstances, the hob can perform self-maintenance tasks, e.g. a firmware up-
date, optimisation or troubleshooting.
Wait until the process is complete and only then switch the hob on.
▶
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
28.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
The rating plate can be found:
¡ on the appliance certificate.
¡ on the lower section of the hob.
The product number (E no.) can also be found on the
glass ceramic. You can also display the customer ser-
vice index (KI) and the production number (FD) in the
basic settings. → Page 16
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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