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Troubleshooting
PROBLEM
POSSIBLE CAUSE
No ice cubes
There is an obstruction
inside
inside the appliance
"LIGHT" and "ICE"
The ambient temperature
icons flashing
or water temperature in
the inner tank is too high
Refrigerant liquid leakage
Cover motor is broken
The cooling system pipe is
blocked
Slow ice
Hot Air Outlet has been
production
blocked
Water temperature in
inner tank is too high
Malfunctioning
refrigeration system
Water leakage
Drain Cap is not in place
Loose pipe joint
The seal has reached the
end of its service life
Mold
Various causes
The water
The Ice Maker is started
indicator flashes
before being filled with
when the water
water
tank is filled
SOLUTION
Remove the obstruction inside,
or clean the interior surface of the
Drawer. Unplug the unit and restart it.
Run the Ice Maker below 90°F and pour
colder water into the tank.
Touch the "ICE" button twice to restart
the ice making program then wait for
50 minutes. If this problem reoccurs,
contact Customer Service.
Hot Air Outlet must be guaranteed to
have more than 5.9 inches of clearance
for ventilation.
Water temperature should be between
45–90°F.
Contact Customer Service.
Put the Drain Cap in place.
Contact Customer Service.
Contact Customer Service.
If you notice mold or other residue
buildup on the Ice Maker, turn the unit
off then give it a thorough cleaning.
Use room temperature water and mild
detergent with a soft cloth to clean all
interior surfaces, rinse with water, then
run 3 cycles of ice making with new
water each time, discarding the ice.
Ideally, use a professional ice machine
descaler and sanitizing solution, while
following the manufacturer's specific
instructions for use.
If the water, scoop, ice machine, and
immediate environment are kept clean
and hygienic, mold formation should be
avoided.
Touch the "ICE" button twice to restart
the appliance.
14
Warranty
hOmeLabs offers a limited one-year warranty ("warranty period") on all of our products
purchased new and unused from hOmeLabs, LLC or an authorized reseller, with an original
proof of purchase and where a defect has arisen, wholly or substantially, as a result of
faulty manufacturing, parts, or workmanship during the one-year warranty period. The
warranty does not apply where damage is caused by other factors, including, but without
limitation to: (a) normal wear and tear; (b) abuse, mishandling, accident, or failure to follow
operating instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing or
modifications of the product other than by hOmeLabs; (e) commercial or non-household use.
The hOmeLabs warranty covers all costs related to restoring the proven defective product
through repair or replacement of any defective part and necessary labor so that it conforms
to its original specifications. A replacement product may be provided instead of repairing a
defective product. hOmeLabs's exclusive obligation under this warranty is limited to such
repair or replacement.
A receipt indicating the purchase date is required for any claim, so please keep all
receipts in a safe place. We recommend that you register your product on our website:
homelabs.com/reg. Although greatly appreciated, the product registration is not required
to activate any warranty and product registration does not eliminate the need for the
original proof of purchase. The warranty becomes void if attempts at repair are made by
non-authorized third parties and/or if spare parts, other than those provided by hOmeLabs,
are used. You may also arrange for service after the warranty expires
at an additional cost.
These are our general terms for warranty service, but we always urge our customers to
reach out to us with any issue, regardless of warranty terms. If you have an issue with
a hOmeLabs product, please contact Customer Service at homelabs.com/help
or help@homelabs.com.
This warranty gives you specific legal rights, and you may have other legal rights which vary
from state to state, province to province, or country to country. The customer may assert
any such rights at their sole discretion.
Manufacturing Information
This manual covers all items with these model numbers:
HME010694N
SKU: HME010694N
Rated Voltage/Frequency: 115 V~ 60 Hz
Keep all plastic bags away from children.
Contact Us
CHAT WITH US
homelabs.com/help
WARNING:
EMAIL US
help@homelabs.com
15
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