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4.2 Additional
Technical
Assistance
Many problems can be resolved by referencing
the manual
and
confirming configuration and installation. If you have exhausted
all
other
options
and are still encountering difficulty,
our
Technical Support Staff are available between 7am and
5pm,
Pacific Time, Monday through
Friday.
When you call, please have
the equipment in question handy,
along
with the necessary
customer and order numbers. If appropriate, please write down
DIP switch settings or other configuration data. The
technici~nS
may
need all
of this information to fully assist you. The
phone
number
is
(415) 592-9990.
Discrepancies in shipment, returns, exchanges and refunds
are
handled by our Customer
Service
Department. They are
also
available between 7am and
5pm,
Pacific Time, Monday through
Friday. Their number is (415) 592-812l.
If you are located outside the United States, you may find it
more
convenient
to
contact us by either FAX or Telex, both available
24 hours a day. Inquiries should be marked to the attention
of
either
Customer
Service or Technical Support. Our FAX numbers
are (415) 592-2503 and (415) 595-2664. Our Telex number
is
176043, answerback:
JAMECO BLMr.
If you run across any errors or omissions in this manual or
the
manual does not explain
something
thoroughly enough, please
write to
us
and let us
know.
Feedback
trom
our customers
provides
for
consistently high quality now, and
in
the future.
Please reference
the
document and
revision
numbers
as
well as
the
printing
date (located on the cover of
all Jameco manuals)
when
writing so that corrections
can
be
made
as easily as
possible.
Address correspondence to:
JAMECO ELECTRONICS
1355 Shoreway Road
Belmont, CA 94002
ATTN:
Technical Support
15
GLOSSARY
BIOS-Basic Input/Output System. Normally stored in ROM,
BIOS routines provide for the basic "housekeeping" chores for the
hardware configuration. The CPU relies on the BIOS to provide
information on interfacing to the various types of hardware.
Boot-Originally referred to "pull up by the bootstraps." Causing
the CPU to re-initialize itself. See COLD BOOT and WARM BOOT.
CGA- Color Graphics Adapter. Provides RGB video at 320 x 200,
4 colors from a palette of 16.
Cold Boot-Causing the CPU to re-initialize by removing it's
source of power. This can be accomplished either by turning the
power off and on or pressing a RESET SWITCH.
CPU-Central Processing Unit. Often refers to the entire case
and motherboard combination.
Daisy Chain - Describes similar devices connected along a single
cable.
Often, daisy chain cables contain "flipped" wires that
differentiate one device from another on the cable.
DIP-Dual Inline Package. Describes integrated circuits, cables,
connectors, etc. that utilize a dual row of pins layout.
DIP Switch-Usually a set of four or eight small switches that
are set either on or off. Normally scanned only at time of BOOT,
these often select system options.
DOS-Disk Operating System.
DOS is responsible for the
management of the computer and its software. In addition to
standard DOS commands, many other utilities are often included.
The two most popular versions of DOS for PC's are PC-DOS by
IBM and MS-DOS by Microsoft.
EGA-Enhanced Graphics Adapter. Provides RGB video at 640
x 350 or 640 x 480. 16 colors from a palette of 64. Usually capable
of emulating CGA and HGA.
HGA- Hercules Graphics Adapter. PrOvides TTL video at 750 x
348
in
2 colors (monochrome).
16
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