Samsung NE59M4310 Series User Manual page 44

Troubleshooting
Problem Possible cause
Food does not broil The serving size may not
properly. be appropriate.
The rack has not been
properly positioned.
The cookware is not suited
for broiling.
In some areas, the power
(voltage) may be low.
The oven The oven sensor needs to
temperature is too be adjusted.
hot or too cold.
The oven will not The oven temperature is
self-clean. too high to start a self-
clean operation.
The oven controls have
been set incorrectly.
A self-cleaning cycle
cannot be started if the
oven lockout feature has
been activated or if a
radiant surface element
is on.
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NE59M4310_AA_DG68-00881A-00_EN.indd 44
Solution
Refer to the cooking guide Excessive smoking
for serving sizes on page 31, during a self-
and then try again. cleaning cycle.
See the broiling
recommendation guide on
page 31.
Use suitable cookware.
The oven door will
not open after a
• Preheat the broil
self-cleaning cycle.
element for 10 minutes.
The oven is not
• See the broiling
clean after a self-
recommendation guide
cleaning cycle.
on page 31.
See the section on adjusting
the thermostat on page 33.
Allow the range to cool, and
then reset the controls.
Steam is coming
out of the vent.
See the section on self-
cleaning on page 34.
Deactivate the oven lockout
(see page 33).
Make sure all surface
elements are turned off.
A burning or oily
odor is coming
from the vent.
Problem Possible cause
There is excessive soiling
in the oven.
The oven is too hot.
The oven controls were not
set correctly.
The oven was heavily
soiled.
When using the convection
feature, it is normal to see
steam coming out of the
oven vent.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
This is normal in a new
oven and will disappear in
time.
Solution
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excessive soil,
and then start the self-
cleaning cycle again.
Allow the oven to cool.
See the section on self-
cleaning on page 34.
Wipe up heavy spillovers
before starting the self-
cleaning cycle. Heavily
soiled ovens may need to be
self-cleaned again or for a
longer period of time.
This is normal operation,
and not a system failure. Use
the range as usual.
If the range is new, operate
the oven empty on bake at
400 °F for 1 hour. You can
also try wiping up residue in
the oven when it is cool.
11/14/2016 3:44:58 PM