Samsung NE59M4310 Series User Manual page 42

Troubleshooting
Problem Possible cause
The surface unit The element will cycle on
frequently cycles on and off to maintain the
and off. power setting.
The surface unit
stops glowing when
changed to a lower
setting.
Scratches or The cooktop is being cleaned
abrasions on the improperly.
cooktop surface.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface of
the cooktop.
Cookware has been slid
across the cooktop surface.
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NE59M4310_AA_DG68-00881A-00_EN.indd 42
Solution
This is normal operation, and Brown streaks or
not a system failure. Use the specks.
range as usual.
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not Areas of
use chemical or corrosive discoloration with
agents. These agents may metallic sheen.
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean "Cracking" or
before use, and use cookware "popping" sound.
with smooth bottoms.
Problem Possible cause
Boilovers have been cooked
onto the surface.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
This is the sound of the
metal heating and cooling
during the cooking function.
Solution
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on pages
37-38.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation, and
not a system failure. Use the
range as usual.
11/14/2016 3:44:58 PM