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The sound is
distorted
Ring tone is soft
and cannot be
heard
The System does
not work correctly
Unable to turn on
the power
Unable to charge
and turn off the
power
(earphones)
Unable to charge
(charging case)
The earphones are
turned on during
charging
Unsure what the
flashing and
lighting up of the
indicators indicate
Music or voice calls
cannot be heard
If no sound is heard from the earphones or the earphones cannot be connected to
your BLUETOOTH device after performing the operations suggested in the
Troubleshooting section, restoring the settings of earphones to the initial state may
solve the problem.
Back
Adjust the volume on the BLUETOOTH device connected so
that there is no distortion, and then adjust the volume on
the System.
Charge the main unit.
The ring tone may not be heard from the earphone if the
silent mode of the BLUETOOTH device is turned on. Turn
off the silent mode of the BLUETOOTH device or adjust the
volume of the ring tone.
Re-charge the system and switch power on.
Charge the charging case first.
case
Charge the main unit.
Remove both earphones from the charging case and place
them back in again.
Make sure that the earphones are fully inserted into the
charging case.
Use a cotton swab to remove any dirt from the contacts of
the earphones and charging case.
Charge the charging case first.
case
Make sure that the USB cable is plugged in all the way.
Please charge within the charging temperature range (5
°C (41 °F) to 35 °C (95 °F)).
Charge the charging case.
Refer to
Indicator status
Delete the pairing information on the BLUETOOTH device
list. Perform pairing after turning off the connected device
and on again (or after rebooting).
Restoring the settings to the initial state
Charging
Charging the charging
Charging
Charging the charging
Charging the charging case
list.
Next
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