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To view the full guarantee terms and conditions scan this QR code using your smartphone or go to
https://www.gdhv.co.uk/guarantee-terms-and-conditions.
Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation. GDHV designs and manufactures products
to ensure they deliver reliable service for normal use in domestic dwellings and, where specified by us, in light commercial premises.
GDHV products are individually tested before leaving the factory, Your product comes with a 2 year parts and labour guarantee for repair or
replacement of faulty goods and/or partial refund in the event that a repair or replacement is not available.
Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd, Millbrook House, Grange Drive,
Southampton SO30 2DF. Terms and conditions apply.
The GDHV guarantee does not in any way diminish or affect your statutory consumer rights in connection with your product.
If you experience a problem with your product during or after the guarantee period, visit our online help centre:
https://www.dimplex.co.uk/gdhv-help-centre
If you cannot solve your issue online, contact the customer care team on 0344 879 3588
Please note that when you contact us you will need to provide the model and serial number of your product and a description of the fault which
has occurred.
Faster Customer Service
Once you have registered your product,
our customer service team will be able
to quickly access your details when you
contact us, allowing them to help you
sooner.
Please register your product with us within 28 days of date of purchase to enable us to provide efficient customer service if you need to contact
us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to send you additional
information about our products and services.
Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.
On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any time
from https://www.gdhv.co.uk/guarantee-terms-and-conditions. If you do not have access to the internet, call us on 0344 879 3588 and we will
send them to you by post.
For electrical products sold within the European Community. At the end of the electrical product's useful life it should not be
disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling
advice in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging
should be recycled where possible.
© Glen Dimplex UK Limited. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in
writing of Glen Dimplex
Your Guarantee
Why Register Your Products With Us?
Guarantee Management
Recycling
Upon registration, you will receive a
confirmation email including a summary
of your product guarantee, a copy of our
terms and conditions and a copy of your
proof of purchase (optional).
Recycling
If your product is registered you will
automatically be contacted with applicable
safety notifications, or in the unlikely event
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Product Recall Notification
of a product recall.
Customer Helpline: 0344 879 3588
www.credaheating.co.uk
Creda Heating
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