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The Emporia app is not finding the Emporia Vue after I've installed it.
Ensure the Vue has power:
When the Vue has power, a green light blinks in the "e" of emporia.
Double check the power supply is securely plugged into the energy
monitor and securely connected to a breaker and neutral bus.
Double check that the main breaker is turned on.
Double check that the breaker the Vue is connected to is on.
Ensure your phone can connect to the Vue.
Turn on your phone's Bluetooth.
If you're using an Android, you'll also need to turn on Location
Services for your phone to properly scan for Bluetooth devices.
Ensure the Vue's Wi-Fi antenna has been installed properly.
Ensure that the antenna is properly screwed into the energy monitor
Ensure the antenna is outside of the electric panel. It's ok if it is
inside a wall. However, it should not be inside the metal box.
Try power cycling the breaker to which the Vue is connected.
Try restarting the Emporia App.
Try rebooting your phone.
The Emporia Energy app isn't getting real-time data from the Emporia Vue
Ensure both Current Sensors are securely fastened around the two
incoming service mains in your electric panel.
Ensure the Current Sensors are securely plugged into the energy
monitor in ports #1 and #2.
For more troubleshooting tips and answers to other frequently asked
questions, please visit us at emporiaenergy.com/support.
Troubleshooting Tips
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