Goal Zero Sherpa 100AC - Power Bank New 2022 Manual

CHARGE ME NOW

Make sure your Goal Zero Sherpa 100AC is fully charged before using or storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.

When solar recharging your Sherpa 100AC, take note of the voltages of the solar panels and do not exceed 22V. Individual solar panels, or solar panels chained in series in excess of 22V cannot be used with the Goal Zero Sherpa 100AC and can cause serious damage to the unit. For help on chaining solar panels, call our Customer Solutions Center at 888-794-6250.

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products

Observe all Input/Output connectors ratings: To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.

Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on unit. Inadequate ventilation may cause damage to the unit. During storage do not stack anything on top of unit.

DO NOT operate in wet conditions: In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using.

Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a regular basis.

Shock or Fire Hazard: This Sherpa 100AC generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall.

DO NOT insert foreign objects into outputs or ventilation holes.

Any manipulation to the unit or its components will void all warranties.

GET TO KNOW YOUR GEAR

USB-A Ports
Each Port 5V, up to 2.4A (12W max)

Wireless Charging
(15W max)

Bidirectional (input/output) USB-C Power Delivery Ports
Input 60W max, Output 100W max

LCD Display Screen
Input/Ouput, Battery %, Time to Full/Empty

AC Inverter
100W modifiedsine wave (150W surge)

8mm DC Input
For accessory Solar, AC, or 12V charging (60W max). (AC charger and 12V charger sold separately)

USB-C Input /Auto/Output
Selector switch for the USB-C PD ports

CHARGE BEFORE USE

CHARGE ME NOW: Plug in and charge up before first use.

FROM USB: Plug into a USB-C port using the included USB-C cable and one of the USB-C Power Delivery (PD) ports on the Sherpa. You can also purchase one of our 65W USB-C chargers for a 2 hour recharge.

FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and charge up from the sun using the 8mm input. For the best solar charging performance, we recommend the Goal Zero Nomad 50 Solar Panel.

FROM AC or 12V: Utilize the 8mm port on the Sherpa 100AC with our accessory 12V Car Charging Cable or the Sherpa Power Supply (sold separately). Accessories are available from GoalZero.com. Give our customer solutions center a call for help at 888-794-6250.

HOW IT WORKS

2 Hrs
65W USB-C Charger
(Not Included)

4-8 Hrs
50W Solar Panel
(Not Included)

Sherpa 100 AC Power Bank
(95 Watt-Hours)

Headlamp (5W)
19 Recharges

DSLR Camera (18Wh)
5 Recharges

POV Camera (5Wh)
19 Recharges

Phones (12Wh)
Up to 8 Recharges

Tables (30Wh)
3 Recharges

Laptops (50Wh)
Up to 2 Recharges

USING THE SHERPA

BUTTONS:

Display	Turn on/off the display.
	Turn wireless charging on/off. Button light is white when wireless charging is turned on and turns green when connection with device is made and charging begins. Place your smartphone on top of the device over the black charging square to begin charging.
USB	Turn on/off the USB-A ports.
AC	Turn on/off AC port.
INPUTAUTOOUTPUT	Slide switch on the back of the Sherpa to change your USB-C ports between Input/Auto/Output. Input means you are inputting power to your Sherpa. Output means you are outputting power from your Sherpa.

TIPS for LAPTOP CHARGING via USB-C PD:
We recommend using a USB-C to USB-C cable when recharging enabled laptops. Since USB-C PD ports are bidirectional, meaning they can function as an input to charge the Sherpa or an output to charge other devices, plugging in a laptop may cause the Sherpa to try charging from the laptop's internal battery, rather than charging the laptop. To fix this, slide the selector switch on the back of the Sherpa to "OUTPUT"

PASSTHROUGH CHARGING:
The Sherpa can be charged and recharge other devices simultaneously. Keep in mind that if you are outputting more power than you are inputting you will drain the Sherpa battery and the device will turn off. Plug the Sherpa into a power source and make sure it is still powered on, then plug the phone/laptop/tablet or other device into the Sherpa.

FREQUENTLY ASKED QUESTIONS

Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable and device you are using are both capable of 100W. Use licensed and certified cables as some third party cables may not work.

Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also depends on how full the battery is. There will be some power loss in the process. Make sure your phone is centered on the pad. Slightly adjusting your phone on the pad may help increase charging capabilities. Additionally, cell phone battery temperature could limit the wireless input.

Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the corresponding button on/off. If the problem persists, call our Customer Solutions Center at 888-794-6250.

Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa is set to either Auto or Output. Move the switch to Output if it is in Auto and not charging your device. If this does not fix the problem, check that the cable you are using is the cable that was included with the device. If the problem persists, call our Customer Solutions Center at 888-794-6250.

PRO TIPS

The length of your cable may affect wattage. When available, use the shortest cable possible for the best recharge times. This is related to the efficiency loss and the length of your cable.

By holding the display button for two seconds while the display is on, you can put the device in blackout mode. This turns off all the lights while the ports continue to output power. Turn blackout mode off by pressing any button.

TECHNICAL SPECIFICATIONS

Sherpa 100AC

Charge times:
USB-C Source (60W)	2 hrs
USB-A (2.4A)	9 hrs
Nomad 20	8-16 hrs
Nomad 50	4-8 hrs
Battery:
Cell chemistry	Li-ion NMC
Cell type	18650 by LG chem
Single Cell Equivalent Capacity	25600mAh @ 3.7V
Lifecycles	Hundreds of Cycles
Shelf-life	Charge every 3-6 months
Management system	Charging and lowbattery protection built-in
Ports:
Wireless (output)	15W max
USB A ports (output)	5V, up to 2.4A (12W max), regulated
USB-C PD ports	USB-C PD 1 Port: Input/Output 5 - 20V, up to 3.0A (60W max), regulated USB-C PD 2 Port: Input 5 - 20V, up to 3.0A (60W max), regulated Output 5 - 20V, up to 5.0A (100W max), regulated
AC inverter US (output)	110V, up to 0.9A (100W max), 60Hz, modified sine wave
AC inverter Int (output)	220V, up to 0.45A (100W max), 50Hz, modified sine wave
Solar charging port (input, 8mm diameter)	14-22V (60W max)
General
Chainable	No
Weight	2.2 lbs (985 g)
Dimensions	7.69 x 1.02 x 5.51 in (19.53 x 2.59 x 13.99 cm)
Operating usage temp.	32-104F (0-40C)
Certs
Warranty	2 years