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en Troubleshooting
Fault
The cookware or
food is not heating
up.
The cookware or
food does not get
warm enough.
The appliance
switches off.
and
light up.
The appliance
switches off. A signal
tone sounds.
and
flash quickly.
The appliance
switches off. A signal
tone sounds.
and
flash quickly.
The appliance
switches off. All dis-
plays are off.
The indicators light
up. The appliance is
not heating up.
Home Connect dis-
play flashes in colour.
18.3 Demo mode
If demo mode is activated, the indicators light up but
the appliance does not heat up.
Deactivating demo mode
Disconnect the appliance from the mains briefly.
1.
14
Cause and troubleshooting
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
The appliance is switched off.
Switch the appliance on.
▶
The warming drawer is not completely closed.
Close the warming drawer.
▶
The cookware covers the ventilation system slots and the appliance switches on the over-
heating protection.
Wait until the appliance has cooled down.
1.
Ensure that the ventilation slots on the rear panel of the appliance are not covered.
2.
Use the main switch to switch the appliance off and back on again.
3.
4.
Select the required operating mode and temperature.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 15
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
The cookware or food has not been heated for long enough.
Heat the cookware or the food for a longer period of time.
▶
The warming drawer is not completely closed.
Close the warming drawer.
▶
The appliance has overheated.
1.
Wait until the appliance has cooled down.
Ensure that the ventilation slots on the rear panel of the appliance are not covered.
2.
Check whether an oven integrated above is in pyrolytic self-cleaning mode.
3.
Electronics fault
Disconnect the appliance from the mains.
1.
Wait approx. 30 seconds.
2.
Switch the appliance back on.
3.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 15
Electronics fault
Disconnect the appliance from the mains.
1.
Wait approx. 30 seconds.
2.
Switch the appliance back on.
3.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 15
The safety shut-off has switched the appliance off.
Switch the appliance back on.
▶
Demo mode is activated.
Deactivate demo mode. → Page 14
▶
Network fault
Check the connection to the home network, e.g. with a mobile phone near the appliance.
1.
2.
Restart the router.
If the problem persists, contact customer service.
▶
→ "Customer Service", Page 15
Unplug the appliance from the mains or switch
‒
off the household fuse or circuit breaker in the
fuse box.
Deactivate demo mode within the next 3 minutes.
2.
Press and hold
‒
and 30° light up in colour.
Press 30° until 30° lights up white.
‒
To save the settings, press and hold
3.
ators go out.
and
at the same time until
until all indic-
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