TWR Lighting REDSTAR Manual page 16

Warranty& Return Policy
Replacements – Replacement part(s) will be shipped and billed to the customer for product(s)
considered as Warranty, pending return of defective product(s). When available, a certified
reconditioned part is shipped as warranty replacement with a Return Merchandise
Authorization (RMA) number attached. Upon receipt of returned product(s), inspection, testing,
and evaluation will be performed to determine the cause of defect. The customer is then
notified of the determination of the testing.
x Product(s) that is deemed defective and/or unrepairable and covered under warranty -
a credit will be issued to the customer's account.
x Product(s) found to have no defect will be subject to a $75.00 per hour testing charge
(1 hour minimum), which will be invoiced to the customer. At this time, the customer
may decide to have the tested part(s) returned and is responsible for the return charges.
x Product(s) under warranty, which the customer does not wish returned, the customer
will be issued a credit against the replacement invoice.
Repair & Return – A Return Merchandise Authorization (RMA) will be issued for all part(s) returned to
TWR® for repair. Upon receipt of returned product(s), inspection, testing and evaluation will be
performed to determine the cause of defect. The customer is then notified of the determination of the
testing. If the returned part(s) is deemed unrepairable, or the returned part(s) is found to have no
defect, the customer will be subject to a $75.00 per hour testing charge (1 hour minimum), which will be
invoiced to the customer. Should the returned parts be determined to be repairable, a written
estimated cost of repair will be sent to the customer for their written approval prior to any work being
performed. To have the tested part(s) repaired and/or returned, the customer must issue a purchase
order and is responsible for the return shipping charges.
Return to Stock – Any order that is returned to TWR® for part(s) ordered incorrectly by the customer, or
unneeded upon receipt, the customer is required to pay a 20% restocking fee. A credit will be issued
once it is determined that the Return Terms are met.
Credits – Credits are issued once it is determined that all the Warranty and Return Terms are met. All
credits are processed on Fridays. In the event a Friday falls on a Holiday, the credit will be issued on the
following Friday.
Freight – All warranty replacement part(s) will be shipped via ground delivery and paid for by TWR®.
Delivery other than ground is the responsibility of the customer.
REMEDIES UNDER THIS WARRANTY ARE LIMITED TO PROVISIONS OF REPLACEMENT PARTS AND
REPAIRS AS SPECIFICALLY PROVIDED. IN NO EVENT SHALL TWR® BE LIABLE FOR ANY OTHER LOSSES,
DAMAGES, COSTS OR EXPENSES INCURRED BY THE CUSTOMER, INCLUDING, BUT NOT LIMITED TO,
LOSS FROM FAILURE OF THE PRODUCT(S) TO OPERATE FOR ANY TIME, AND ALL OTHER DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING ALL PERSONAL INJURY
OR PROPERTY DAMAGE DUE TO ALLEGED NEGLIGENCE, OR ANY OTHER LEGAL THEORY WHATSOEVER.
THIS WARRANTY IS MADE BY TWR® EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESSED OR IMPLIED. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, TWR® MAKES NO
WARRANTY OF MERCHANTABILITY OR FITNESS OF THE PRODUCT(S) FOR ANY PARTICULAR PURPOSE.
TWR® EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES.
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RedStar 3122021.docx - 3/17/2021