Troubleshooting - Philips 55PML9118 User Manual

• Check the TV - You can check if the picture, sound
and other settings are working OK.
• Check the Network - Check the Network
Connection.
• Check the remote control - Perform the test to verify
the functionality of the remote control bundled with
the TV.
• View weak signal history - Display the list of
channel numbers that were automatically saved
when the signal strength was weak.
• Optimize internal storage - Free up space in the
TV's internal storage for optimal performance.
23.4

Troubleshooting

Switch On and Remote Control
The TV does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or switch off
When you are turn the TV on, off or to standby, you
hear a creaking sound from the TV chassis. The
creaking sound is due to the normal expansion and
contraction of the TV as it cools and warms up. This
does not affect performance.
TV does not respond to the remote control
The TV requires some time to start up. During this
time, the TV does not respond to the remote control
or TV controls. This is normal behavior.
If the TV continues to be unresponsive to the remote
control, you can check if the remote control is working
by means of a mobile phone camera. Put the phone
in camera mode and point the remote control to the
camera lens. If you press any button on the remote
control and you notice the infra-red LED flicker
through the camera, the remote control is working.
The TV needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the TV.
The standby light keeps on blinking
Disconnect the power cable from the power outlet.
Wait 5 minutes before you reconnect the power
cable. If the blinking reoccurs, contact Philips TV
Consumer Care.
Channels
No digital channels found during the installation
See the technical specifications to make sure that
your TV supports DVB-T or DVB-C in your country.
Make sure that all cables are properly connected and
that the correct network is selected.
Previously installed channels are not in the channel
list
Make sure that the correct channel list is selected.
Picture
No picture/distorted picture
• Make sure that the antenna is properly connected to
the TV.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Change to other video sources and then change
back to current source, then do picture style restore in
Picture settings or do Factory reset in General settings
option.
Poor antenna reception
• Make sure that the antenna is properly connected to
the TV.
• Loud speakers, unearthed audio devices, neon
lights, high buildings and other large objects can
influence reception quality. If possible, try to improve
the reception quality by changing the antenna
direction or moving devices away from the TV.
• If reception on only one channel is poor, fine-tune
this channel with Manual Installation.
Poor picture from a device
• Make sure that the device is connected properly.
Make sure the device's output video setting is the
highest possible resolution if applicable.
• Restore picture style or change to other picture
styles.
Picture settings change after a while
Make sure that Location is set to Home . You can
change and save settings in this mode.
A commercial banner appears
Make sure that Location is set to Home.
Picture does not fit the screen
• Change to a different picture format.
• Change Picture format to Original.
Picture position is incorrect
• Picture signals from some devices may not fit the
screen correctly. Check the signal output of the
connected device.
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