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46 TROUBLESHOOTING
Problem
Washer is not filling
properly.
Water in the washer
does not drain or
drains slowly.
Performance
Problem
Wrinkling
Staining
Poor stain removal
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Energy efficiency
• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
may be different than for conventional washer.
Insufficient water supply
• Make sure that both hot and cold water faucets are turned on all the way.
Washer door is open.
• Close the door and make sure that nothing is caught under the door preventing it from
closing completely.
Water level is too low.
• The water will not normally cover the clothes. The fill level is optimized for the wash
motion to achieve the best wash performance.
Drain hose is kinked, pinched, or clogged.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
Washer is not unloaded promptly.
• Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The
door of the washer should close easily.
Hot and cold water inlet hoses are reversed.
• Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.
Bleach or softener dispensed too soon.
• Dispenser compartment was overfilled or closed too quickly, causing the bleach or
softener to dispense immediately. Always measure bleach, and never use more than 1 cup.
Bleach or softener was added directly to the wash load in the drum.
• Always use the dispensers to ensure that laundry products are properly dispensed at the
right time in the cycle.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as possible after the cycle is completed.
Clothes were not properly sorted.
• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.
Proper options are not selected.
• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil
feature to boost the cleaning power of the selected cycle.
Possible Cause & Solution
Possible Cause & Solution
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