Page 3
Before using this product, make sure to read this user guide carefully. We are pleased that you have chosen Lenovo for your mobile computing needs. To help you master the usage of your new computer quickly, we have prepared this user guide. In this manual you will find information on the system configuration, basic operating instructions, and important notices.
II. A portion of the hard disk space is used for specific purposes Lenovo computers may come with preinstalled OneKey Rescue system, so the hard disk has a special portion partitioned before delivery, which is used to store hard disk mirror and OneKey Rescue system program files.
Appendix B. Use, and care information... 36 Caring for your computer... 36 Accessibility and comfort ... 39 Maintenance... 40 Appendix C. Lenovo limited warranty ... 42 Warranty information ... 47 Appendix D. Customer replaceable units (CRUs) ... 50 Appendix E. Notices... 51 Notices ...
This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Appendix C. Lenovo limited warranty” on page 42.
Page 7
Ensure your computer and other components maintain good ventilation. Danger: • Placing the working computer or other parts on a bed, sofa or other flexible surface may block the ventilation slots causing overheating of your computer or other parts and increases the risk of fire. Turn off wireless devices where they may cause interference, such as in a hospital or at an airport.
Page 8
For a list of service and support phone numbers, go to http://consumersupport.lenovo.com. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace units (CRUs). Closely follow all instructions when installing or replacing parts.
Page 10
Chapter 1. Getting to know your computer Power button OneKey Rescue system button Note: For details, see “Chapter 4. OneKey Rescue system” on page 19. System status indicators Integrated camera (select models only) Wireless module antennas Computer display Touchpad Note: For details, see “Using the touchpad” on page 10. Built-in microphone Press this button to turn on the computer.
Page 16
Chapter 2. Learning the basics Putting your computer into sleep state or shutting it down When you finish working with your computer, you can put it into sleep state or shut it down. Putting your computer into sleep state If you will be away from your computer for only a short time, put the computer into sleep state. When the computer is in sleep state, you can quickly wake it to resume use, and bypass the startup process.
If you are not going to use the computer for an extended period of time, or if you need to send your computer to Lenovo for service, etc. remove the battery pack from the computer. Before removing the battery pack, make sure the computer has been shut down.
The battery pack contains a small amount of harmful substances. To avoid possible injury and detriment to the environment, pay attention to the following points: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire.
• When the computer is powered off, press this button to enter the OneKey Rescue system if Lenovo OneKey Rescue system has been preinstalled. • In Windows operating system, press this button to start Lenovo OneKey Recovery. Note: For details, see “OneKey Rescue system” on page 19.
For details about how to set the password, see the help to the right of the screen in BIOS Setup Utility. Note: To enter BIOS Setup Utility, press F2 when the Lenovo logo appears on the screen while the computer is starting up.
Chapter 2. Learning the basics Connecting external devices Your computer has a wide range of built-in features and connection capabilities. Connecting a universal serial bus (USB) device Your computer comes with 3 USB ports compatible with USB devices. Note: When using a high power consumption USB device such as USB ODD, use the external device’s power adapter.
Chapter 3. Using the Internet As a global network, the Internet connects computers worldwide, providing services such as e-mailing, information searching, electronic commerce, Web browsing and entertainment. You can connect the computer to the Internet in the following ways: Wired connection: use physical wiring to connect. Wireless network technology: connect without wiring.
Chapter 3. Using the Internet Wireless connection Wireless connections provide a mobile access to the Internet, allowing you to stay online anywhere the wireless signal covers. Wireless connection to the Internet can be built by the following methods. Wi-Fi WiMAX Note: Your computer may not support all wireless connection methods.
OneKey Rescue system Introduction The Lenovo OneKey Rescue system is an easy-to-use application that can be used to back up the data on your system partition (C drive) for easy restore when required. You can run Lenovo OneKey Recovery under the Windows operating system, and the OneKey Rescue system without starting the Windows operating system.
This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo B550 Setup Poster. What safety precautions should I follow when using my computer? See “Important safety information”...
Page 29
What can I do if the backup process fails? If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps: Close other applications, then restart the backup process. Check if the destination media is damaged, try to select another path and then try again. When do I need to restore the system to the factory status? You can use this feature when your system fails or you need to re-install your operating system.
If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
Page 31
Sleep or hibernation problems The critical low-battery error message appears, and the computer immediately turns off. The computer enters sleep mode immediately after Power-on self-test (POST). Note: If the battery is charged and the temperature is within range, have the computer serviced. The computer does not return from sleep mode and the computer does not work.
Page 32
Chapter 5. Troubleshooting Sound problems No sound can be heard from the speaker even when the volume is turned up. Battery problems Your computer shuts down before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty.
Page 33
Other problems Your computer does not respond. The computer does not start from a device you want. The connected external device does not work. To turn off your computer, press and hold the power button for • 4 seconds or more. If the computer still does not respond, remove the AC adapter and the battery.
Chapter 6. Upgrading and replacing devices Replacing the battery Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode. To replace the battery, do the following: Turn off the computer, or enter hibernation mode. Disconnect the AC adapter and all cables from the computer.
Replacing the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.
Page 36
Chapter 6. Upgrading and replacing devices Pull the tab in the direction shown by arrow Take out the hard disk drive secured in a metal frame Remove the screws and detach the metal frame from the hard disk drive. Attach the metal frame to a new hard disk drive; then tighten the screws. Put the hard disk drive gently into the hard disk drive bay with the tab facing upwards and the connectors facing each other;...
Replacing memory You can increase the amount of memory in your computer by installing a double data rate (DDR3) small outline dual inline memory module (SO-DIMM)-available as an option-in the memory slot of your computer. SO-DIMMs are available in various capacities. Note: Use only the memory types supported by your computer.
Page 38
Chapter 6. Upgrading and replacing devices Press outwards on the latches on both edges of the socket at the same time, remove the SO-DIMM. Be sure to save the old SO-DIMM for future use. Insert the notched end of the DIMM into the socket. Press the DIMM firmly, and pivot it until it snaps into the place.
Note: If only one DIMM is used on the computer you are servicing, the card must be installed in SLOT-0 : lower slot), but not in SLOT-1 ( To make sure that the SO-DIMM is installed correctly, do as follows: Turn the computer on.
Page 40
Chapter 6. Upgrading and replacing devices The following table provides a list of CRUs (Customer Replaceable Units) for your computer and tells where to find the replacement instructions. AC adapter Power cord for AC adapter Battery Bottom access doors Hard disk drive Memory Optical drive Setup Poster...
If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Warranty Service Telephone Numbers A list of warranty service telephone numbers is available at www.lenovo.com/support/phone. For the latest warranty service number in a country or region please contact Lenovo, or your reseller in your country or region.
Appendix B. Use, and care information Caring for your computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Page 45
- Whenever possible, remove the static-sensitive part from the static-protective packaging and install the part without setting it down. When this is not possible, place the static- protective packaging on a smooth, level surface and place the part on it. - Do not place the part on the computer cover or other metal surface.
Page 46
• Register your Lenovo products with Lenovo (refer to the Web page: http://consumersupport.lenovo.com). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
Accessibility and comfort Ergonomic information Working in the virtual office may mean adapting to frequent changes in your environment. Following some simple rules will make things easier and bring you the maximum benefits of your computer. Keeping in mind such basics as good lighting and proper seating, for example, can help you improve your performance and achieve greater comfort.
• Profile your machine at http://consumersupport.lenovo.com to keep up to date with current drivers and revisions. • Keep up to date on device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.
Page 49
Cleaning the cover of your computer Occasionally clean your computer as follows: Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. Absorb the diluted detergent into a sponge.
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers is available at www.lenovo.com/support/phone.
Page 51
If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.
Page 52
This warranty is voided by removal or alteration of identification labels on the product or its parts. Limitation of liability Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider’s possession; or 2) in transit in those cases where the Service Provider is responsible for the transportation.
Page 53
Appendix C. Lenovo limited warranty This limit also applies to Lenovo’s suppliers, resellers, and your Service Provider. It is the maximum amount for which Lenovo, its suppliers, resellers, and your Service Provider are collectively responsible. UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES;...
Page 54
Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta (30) días por defectos de instalación desde la fecha de compra. Lenovo no es responsable de la información incluida en dichos programas de software y/o cualquier programa de software adicional instalado por Usted o instalado después de la compra del producto.
Page 56
An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU.
Page 57
Lenovo. You must pack the failed product in the shipping carton used to ship the replacement product and return it to Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment.
Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: • External CRUs (pluggable): These CRUs unplug from the computer. Examples of these types of CRUs include the AC adapter and power cord.
Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Page 60
Appendix E. Notices Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation.
ENERGY STAR compliant designation. Lenovo computers of the following machine types, if the ENERGY STAR mark is affixed, have been designed and tested to conform to the ENERGY STAR 5.0 program requirements for computers.
Appendix E. Notices Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: •...
Page 63
Due to the fact that wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and...
Appendix E. Notices TV tuner information Products with television tuner options installed The notice below applies to products containing television (TV) tuner devices that connect to external antennas or to cable/CATV systems, or both, and that are intended to be installed in North America.
Page 65
This warranty does not cover the following: Danger: • Outdoor antenna grounding If an outside antenna or cable system is connected to the equipment, be sure the antenna or cable system is grounded as to provide some protection against voltage surges and built-up static charges.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.
Page 67
Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
Page 68
TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo’s Internet site at...
Collecting and Recycling a Disused Lenovo Computer or Monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
You also can refer to the instructions at www.ibm.com/jp/pc/environment/recycle/battery http://www.ibm.com/jp/pc/environment/recycle/battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations. You also can refer to the instructions at www.ibm.com/jp/pc/environment/recycle/battery http://www.ibm.com/jp/pc/environment/recycle/battery...
Appendix F. Features and specifications Model Name: Lenovo B550 Note: Information of the specifications may contain technical inaccuracies or typographical errors. Lenovo reserved the right to improvements and/or changes at this specifications at any time without notice. Form Factor Size...
Hard disk drive ...24 Problems Help Customer support center Help and service ...33 ...33 on the Web ...23 Hibernation mode problems Keyboard Lenovo Limited Warranty Maintenance Microphone Notice Numeric keypad ...50 OneKey Rescue system button Password Power button Problems ...33 Cleaning ...
Page 75
...15 Security Storage media ...37 Handling ...10 Touchpad ...22 Troubleshooting ... 3 USB port VeriFace™ ...15 Warranty information ...47 ...33 Help Wireless LAN ...2 Antennas ...54 Interoperability ...55 Usage environment Index...
Page 77
If your product is not working correctly, DO NOT RETURN IT TO THE STORE. For technical assistance, contact a Lenovo support specialist 24 hours a day by calling toll free 1-877-4 LENOVO (1-877-453-6686). Additionally, you can find support information and updates on the Lenovo Web site located at http://consumersupport.lenovo.com.
Page 78
New World. New Thinking. www.lenovo.com P/N: 147003161-1.1 Printed in China...