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Troubleshooting
If the Soundbar does not work properly as desired, please check
the following checklist.
Malfunction
No power / function
No sound
No sound from bluetooth
connection
Function disturbance
Remote control does not work
[properly]
No sound when connection
and switches to OPTICAL IN
mode
16
Possible causes/measures
Check whether the power is switched on or
off at the wall.
Check whether the power adaptor is
properly connected to power outlet or not.
Check whether cables are properly installed.
If they are, please try alternative cable to
connect to your TV if possible.
Check unit is out of standby and in mode.
Check whether you have pressed PAIR
button before pairing.
Check whether external device requires
password "0000" to start with.
Switch off and unplug the unit. Leave it for
2 minutes and switch it on again.
If a particular mode is causing problems,
please try an alternative connection to
your TV such as Optical, AUX or Bluetooth.
Check whether the battery run out or not.
Replace with a new one if necessary.
Check whether there is obstacle on the
front of remote sensor.
Check and ensure the audio setting of the
input source (e.g. TV, game console, DVD
player, etc.)is set to PCM mode while using
digital connection (such as Optical,HDMI
and COAXIAL)
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