Troubleshooting - Glacier bay BUILDERS HD873X-0904 Installation And Care Manual

Troubleshooting

NOTE: Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem
There is no hot water.
There is no ow or a low
water ow.
There is leaking or dripping
from the shower when the
handle is closed.
The temperature range is
restricted.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The handle is hard to turn. The bonnet nut is too tight.
The shower head is
damaged when installing.
Possible Cause
□
The lines are reversed or the cartridge
is installed upside down.
□
The balance valve in cartridge is
clogged with debris.
Products are in compliance with EPA's
WaterSense Speci cation for Showerheads,
so the maximum ow rate value should be
below 1.8 gpm. Or consider the causes
below:
□
One or both water supplies are not
turned on.
□
The stop valves are turned off or not
fully turned on.
□
The screen lter in the spray head
is blocked.
□
The cartridge is not properly installed.
□
The sealed washer on the cartridge is
not in place.
□
The bonnet nut is not tightened
suf ciently.
The position of the temperature limit stop
is out of ideal range.
The valve is installed too far back from the
nished wall.
The shower head is twisted too tightly.
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15
Please contact 1-855-HD-GLACIER for further assistance.
Solution
Rotate the cartridge 180°.
Clean the bottom of the cartridge.
Turn both water supply valves
to the on position.
Make sure both stop valves are
fully open. Use athead
screwdriver to unscrew the valve
rod in the stop valve in a
counterclockwise direction until
the valve rod can't be rotated.
Turn off the water supply at
angle valve and unscrew the
spray head from spray hose.
Clean the screen lter in the
spray head under running water.
Refer to the step 12.
Reinstall the cartridge.
Check to ensure the sealed
washer on the cartridge is in
place or replace the cartridge.
Use wrench to retighten the
bonnet nut suf ciently.
Refer to the section Adjusting
the Temperature in step 9.
Reinstall the valve (refer to Step
2 of the Installation section).
Loosen the bonnet nut and
reinstall it. Do not overtighten.
The appropriate locking torque
is 10~12 N·M.
Call Glacier Bay customer
service to request a replacement
shower head. Reinstall the
shower head. Do not use tools to
tighten shower head.
Hand-tighten only.
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