Summary of Contents for Hewlett Packard Enterprise Apollo DX2000 Gen10
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This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
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Copyright 2019 - 2020 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services.
Illustrated parts catalog System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description SAS expander module spare part Drive backplane spare parts Fan spare parts...
Description Spare part number 12 LFF drive backplane 879837-001 16 NVMe drive backplane 879841-001 16 SFF + 8 NVMe drive backplane 879839-001 24 SFF drive backplane 879842-001 Fan spare parts Customer self repair: Optional Description Spare part number Fan for fan bays 1 to 8 879832-001 Dual-rotor fan 9–10 for the 1800 W–2200 W power supply 882107-001...
PDB pass-through board cable P01291-001 RCM FFC (flexible flat cable) P01292-001 P26300-001 Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Illustrated parts catalog...
Item Description PDB cover spare part Energy pack holder for a chassis using the 1800 W-2200 W power supply Energy pack spare part Energy pack holder for a chassis using an 800 W or 1600 W power supply RCM module spare part PDB cover and energy pack holder spare parts Customer self repair: Mandatory Description...
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Description Spare part number RCM module 800361-001 Illustrated parts catalog...
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts: Mandatory—Parts for which customer self repair is mandatory.
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(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société...
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Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.
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Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR: Obrigatória—Peças cujo reparo feito pelo cliente é...
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Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.
Removal and replacement procedures Required tools The following tools might be required to perform some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
Slipping and falling chassis will cause bodily injury or damage the chassis, so use extreme care when pulling the chassis out from the rack. Hewlett Packard Enterprise is not responsible for any injury or damage caused by the mishandling of the chassis.
Improper grounding can cause electrostatic discharge. For more information, refer to "." CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server data before installing or removing a hardware option, or performing a server maintenance or troubleshooting procedure.
• Move the fan cages. Remove the 1800 W–2200 W power supply fan assembly. • Power up the server. • Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.
Remove the server blank CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. CAUTION: To avoid damage to the server or server blank: • Always support the bottom of the server or server blank when removing it from the chassis. •...
Remove the server CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. CAUTION: To avoid damage to the server or server blank: • Always support the bottom of the server or server blank when removing it from the chassis. •...
• 2U server Remove the chassis from the rack Hewlett Packard Enterprise recommends removing the external chassis components before removing the chassis from the rack as a fully populated chassis is heavy. Procedure Power down the servers. Remove all power: a.
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If installed, remove the front bezel. Label the drives before removing them. The drives must be returned to their original location. Remove the hot-plug drives. If installed, remove the RCM module. Remove the power supplies. If installed, remove the server blanks. 10.
12. Place the chassis on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure.
Move the fan cages Procedure 1. Power down the servers. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis. 3. Disconnect all peripheral cables from the servers and chassis. 4.
Remove the 1800 W–2200 W power supply fan assembly Procedure 1. Power down the servers. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis. 3. Disconnect all peripheral cables from the servers and chassis. 4.
To replace the component, reverse the removal procedure. Power up the server The DX chassis firmware initiates an automatic power-up sequence when the servers are installed. If the default setting is changed, use one of the following methods to power up each server: •...
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5. To remove an SFF hot-plug drive, do the following: a. Press the Do Not Remove button. b. Slide the drive out of the bay. 6. To remove an NVMe hot-plug drive, do the following: An NVMe drive is a PCIe bus device. Devices attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal/traffic flow.
Removing and replacing the SAS expander module Procedure 1. Power down the servers. 2. If installed, remove the front bezel. 3. Remove the blanks or drives present above and below the SAS expander module (in the drive bays 12 and 13). •...
Removing and replacing the RCM module This kit is an optional RCM module kit which is a non-hot-plug device and allows IPMI aggregation at the chassis level. The RCM Module consists of two IPMI ports for redundancy. It can also be daisy chained to connect to a Top of the Rack (ToR) management switch.
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CAUTION: Mixing different types of power supplies in the same chassis might: • Limit or disable some power supply features including support for power redundancy. • Cause the system to become unstable and might shut down. To ensure access to all available features, all power supplies in the same chassis should have the same output and efficiency ratings.
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• DC power supply 4. For an AC power supply, do the following: a. Disconnect the power cord from the power supply. Removal and replacement procedures...
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b. Remove the power supply. 5. For a DC power supply, do the following: a. Slide the power supply out of the bay just enough to access the ground cable screw. b. Detach the ground (earthed) cable from the power supply. Removal and replacement procedures...
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c. Remove the terminal block connector from the power supply. d. Remove the power supply. Removal and replacement procedures...
To replace the component, reverse the removal procedure. Removing and replacing a fan from the fan cage Procedure 1. Power down the servers. 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis. 3.
8. Pull the fan out of the cage. To replace the component, reverse the removal procedure. Removing and replacing the 1800 W–2200 W power supply dual- rotor fan 9–10 Procedure 1. Power down the servers. 2. Remove all power: a. Disconnect each power cord from the power source. b.
3. Disconnect all peripheral cables from the servers and chassis. 4. Remove the servers. 5. Remove the chassis from the rack. 6. Remove the access panel. 7. Remove the dual-rotor fan from the holder: a. Disconnect the fan signal cable from the connector on the side of the holder. b.
6. Remove the access panel. 7. Remove the PDB cover. To replace the component, reverse the removal procedure. Removing and replacing an energy pack or energy pack holder Prerequisites When replacing an energy pack in a chassis using the 1800 W–2200 W power supply, make sure that you have a T-10 Torx screwdriver.
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a. While carefully pressing the latches, pull the energy pack holder up to disengage it from the chassis. b. Disconnect the energy pack cable from the PDB. To remove the energy pack assembly from a chassis using the 1800 W–2200 W power supply, do the following: a.
You will reconfigure the drive bay mapping after the installation of the new PDB assembly. For more information, see the Drive bay mapping section in the HPE iLO user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo-docs). Prerequisites Before you perform this procedure, make sure that you have the following tools available: •...
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Procedure Power down the servers. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis. Disconnect all peripheral cables from the servers and chassis. Remove the servers. Remove the chassis from the rack. Remove the access panel.
14. Slide the PDB assembly towards the rear of the server to disconnect the RPS link board from the drive backplane, then lift the PDB assembly out of the chassis. To replace the component, reverse the removal procedure. Removing and replacing the fan power cable assembly Procedure 1.
4. Remove the servers. 5. Remove the chassis from the rack. 6. Remove the access panel. 7. Remove the PDB assembly. 8. Move the fan cages away from the drive backplane. 9. While pressing the latch on the fan cage connector, slide the latch up to release it from the pins on the fan cage. Repeat this action on the second fan power cable assembly attached to the fan cage.
Remove the access panel. Remove the PDB cover. If installed, remove the energy pack assembly. 10. If installed, remove the 1800 W–2200 W power supply fan assembly. 11. Remove the PDB assembly. 12. Detach and remove the RCM FFC from the chassis. To replace the component, reverse the removal procedure.
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If you are removing the right chassis ear assembly, remove the serial number/iLO information pull tab. Retain the pull tab for installation in the new right chassis ear assembly spare. Remove the servers. Remove the chassis from the rack. Remove the access panel. Move the fan cages away from the drive backplane.
12. Remove the front I/O cable cover. 13. Pull the front I/O cable out of the chassis, and then detach the cable from the chassis wall. 14. Remove the chassis ear assembly. To replace the component, reverse the removal procedure. If you are replacing the right chassis ear assembly, insert the serial number/iLO information pull tab removed in step 5 in the new chassis ear before installing it in the chassis.
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Procedure Power down the servers. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the chassis. Disconnect all peripheral cables from the servers and chassis. Remove the servers. If installed, remove the front bezel. Label the drives before removing them.
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Retain the component for future use. 15. If you are removing the 16 SFF + 8 NVMe or the 24 SFF drive backplane, remove the backplane screws, and then remove the backplane. To replace the component, reverse the removal procedure. Removal and replacement procedures...
Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events. To access troubleshooting resources for your product, see the Hewlett Packard Enterprise Information Library: • For Gen10 servers, see https://www.hpe.com/info/gen10-troubleshooting.
Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...
Using the System Utilities options described in the following sections. • • Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (https://www.hpe.com/info/redfish). • Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.
NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot to F10. Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprise- branded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant (SPP).
Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.
For more information on getting started and using HPE InfoSight for servers, go to: https://www.hpe.com/info/ infosight-servers-docs. USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server. External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.
Component identification System components Item Description RCM module (optional) Power supply Chassis 2U server node 1U server node Server blank Front panel components HPE Apollo DX2200 Gen10 Chassis Component identification...
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Item Description LFF hot-plug drives Serial number/iLO information pull tab HPE Apollo DX2600 Gen10 Chassis Item Description SFF hot-plug drives Serial number/iLO information pull tab Nonremovable bezel blank HPE Apollo DX2800 Gen10 Chassis with 16 NVMe drives Item Description NVMe drives Serial number/iLO information pull tab Nonremovable bezel blanks HPE Apollo DX2800 Gen10 Chassis with 24 SFF drives...
Item Description SFF hot-plug drives Serial number/iLO information pull tab SAS expander module Serial number/iLO information pull tab The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information and QR code label. Use a mobile device to scan the QR code label to display the server mobile product page (https://www.hpe.com/qref/ dx2000gen10).
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Item Description Status Definition Flashing green Performing power-on sequence Solid amber System in standby No power present Health LED (Server 2) Solid green Normal Flashing green iLO is rebooting Flashing amber System degraded Flashing red System critical Health LED (Server 1) Solid green Normal Flashing green...
Item Description Status Definition Flashing blue • 1 flash per second = Remote management or firmware upgrade in progress • 4 flashes per second = iLO manual soft reboot sequence initiated • 8 flashes per second = iLO manual hard reboot sequence in progress Deactivated Power On/Standby button and...
The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website. SAS expander module LEDs The SAS expander module is only available in the HPE Apollo DX2800 Gen10 Chassis with 24 SFF drive model.
Item Description Power supply 2 RCM module (optional) Power supply 1 Server 2 Server 1 2U system Item Description Server 3 Power supply 2 RCM module (optional) Power supply 1 Server 1 Power supply LED Component identification...
Status Definition Solid green The power supply is operating normally. One or more of the following conditions exists • Power is unavailable • Power supply failure • Power supply is in standby mode • Power supply error Fan bay numbering •...
When the backplane is connected to the SAS expander daughter card, all drive boxes are treated as a single box 1. This means that the drive bay numbering is continuous. Apollo DX2200 Gen10 Chassis and Apollo DX2600 Gen10 Chassis drive bay numbering using the onboard SATA port connection in AHCI mode •...
◦ Server 1 – Drive bays 1-5, 1-6, 2-1, 2-2 ◦ Server 3 – Drive bays 3-5, 3-6, 4-1, 4-2 • If the 2U server drives are connected to an HPE Smart Array type-p controller, NVMe drive is only supported in: ◦...
◦ 1U servers - Six drive bays are assigned to each of the four servers. ◦ 2U servers - 12 drive bays are assigned to each of the two servers. • Drive bay mapping is supported in this drive configuration. Use the iLO web interface or the iLO RESTful API (the iLO Redfish API conformant) to assign the drives to specific server nodes for customized drive allocations to match specific workloads.
Item Status Definition Flashing green The drive is doing one of the following: • Rebuilding (1 flash per second) • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension •...
Item Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a strip size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing • Spare part activation Flashing amber/ The drive is a member of one or more logical drives and predicts the drive will fail.
Item Status Definition The drive is doing one of the following: Flashing green • Rebuilding • Performing a RAID migration • Performing a stripe size migration • Performing a capacity expansion • Performing a logical drive extension • Erasing Flashing amber/ The drive is a member of one or more logical drives and predicts the drive will fail.
Item Button Action Do Not Remove Press to open the release lever. Power Press to request PCIe ejection. Removal request can be denied by the: • RAID controller (one or more of the logical drives could fail) • Operating system RCM module RCM module components Item...
RCM module LEDs Item Description Status Definition 1 and 4 iLO activity LED Green or flashing green Network activity No network activity 2 and 3 iLO link LED Green Linked to network No network connection PDB assembly boards Component identification...
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Item Description RPS link board PDB (power distribution board) PDB pass-through board Component identification...
Cabling Cabling guidelines The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Observe the following guidelines when working with server cables. Before connecting cables • Note the port labels on the PCA components. Not all these components are used by all servers: ◦...
• Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use. Front I/O cabling Apollo DX2200 Gen10 Chassis Cable color Description Orange...
Cable color Description Orange Left front I/O cable Blue Right front I/O cable System power cabling Apollo DX2200 Gen10 Chassis Cable color Description Orange Power cable for servers 1 and 2 Blue Power cable for hot-plug drives Gold Power cable for servers 3 and 4 Cabling...
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Apollo DX2600 Gen10 Chassis Cable color Description Orange Power cable for servers 1 and 2 Blue Power cable for hot-plug drives Gold Power cable for servers 3 and 4 Apollo DX2800 Gen10 Chassis Cable color Description Orange Power cable for servers 1 and 2 Blue Power cable for hot-plug drives Gold...
PDB pass-through board cabling Fan cabling Fan power cabling Cable color Description Orange Fan power cable for fans 1, 2, 5, and 6 Blue Fan power cable for fans 3, 4, 7, and 8 Cabling...
Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Non-operating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 8% to 90% 28°C (82.4°F), maximum wet bulb temperature Non-operating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature All temperature ratings shown are for sea level.
Apollo DX2600 Gen10 Chassis Specifications Value Dimensions — Height 8.76 cm (3.45 in) Depth 83.87 cm (33.02 in) Width 44.80 cm (17.64 in) Weight (approximate values) — Weight (maximum) 36.20 kg (79.81 lb) Weight (minimum) 12.70 kg (28.00 lb) Apollo DX2800 Gen10 Chassis with 16 NVMe drives Specifications Value Dimensions...
Specification Value Rated steady-state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply Specification Value Input requirements — Rated input voltage -40 VDC to -72 VDC -48 VDC nominal input Rated input current 22.1 A at -40 VDC input 18.2 A at -48 VDC input, nominal input 12.0 A at -72 VDC input Rated input power (W) 874 W at -40 VDC input...
CAUTION: This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment. If this connection is made, all of the following must be met: • This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected.
HPE 1800W–2200W Flex Slot Platinum Hot-plug Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz (Not applicable to 240VDC) Rated input current 10.0 A at 240 VAC 8.2 A at 240 VDC for China Only Maximum rated input power...
Storage white papers and analyst reports https://www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites HPE Apollo DX2000 Gen10 Chassis support page https://www.hpe.com/support/DX2000Gen10 HPE Apollo DX2000 Gen10 Chassis user documents https://www.hpe.com/info/DX2000Gen10-docs Nutanix support portal https://www.nutanix.com/docs/dx...
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc Information to collect • Technical support registration number (if applicable) •...
Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR.
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.
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