Table of Contents
Advertisement
6 Troubleshooting
Category
Power
Remote
Picture
Accessibility
Sound on HDMI with
external devices
Redo initial setup
Reset to factory
default
Problem
No power
Remote buttons are not
functional.
Power is on but screen
image is off.
Television is speaking
prompts out-loud.
Soundbar is connected to
TV via HDMI, but has no
sound.
If you would like to redo
initial setup, Select Setup
Wizard.
If you would like to reset
all settings do Reset to
default.
Tip
•
Ensure that the AC outlet supplies the proper voltage. Plug
another electrical appliance into
the AC outlet to ensure that the AC outlet operates normally.
•
If a power failure occurs, unplug the AC power cord for 1 minute
to allow the unit to reset itself.
•
Re-insert or replace the AAA batteries with their polarities (+/–) as
indicated on the remote battery area.
•
When there is an infrared-equipped device near this unit, it may
interrupt the remote control signal from this unit.
Make sure that nothing is blocking the unit's remote control
sensor and the remote control is pointed at this remote control
sensor.
•
Check if the connection for your source device is properly
secured.
•
Check if the correct input is selected by pressing
on your remote.
•
To disable the Talkback on your TV, press
remote and select Audio > Accesibility > Voice Guide >
Voice Guide and toggle switch to disable.
•
Please check to be sure the device is connected to the HDMI 1
(ARC) input on the TV.
•
Please check to be sure the TV's ARC is turned on, press
(MENU) on your remote and select Setup > HDMI CEC >
HDMI ARC and toggle switch to enable.
•
(MENU) on your remote, the select Setup >
Press
Setup Wizard.
•
(MENU) on your remote, the select Setup >
Press
Restore default (scroll down and move to next page in Setup).
(SOURCE)
(MENU) on your
Advertisement
Table of Contents
