23. Resetting the notebook to its Factory Settings
Use the Windows system recovery options if your system fails to respond as normal
and a system recovery becomes necessary.
NOTICE!
Risk of damage!
A flat battery during the recovery process may lead to
data loss or cause damage to the system.
Always connect the mains adapter when restoring
the system as the recovery process may take several
hours.
23.1. System Restore with Windows Recovery Options
If you experience problems with your device, you can refresh or reset it. Windows
is reinstalled when you refresh your device. Your personal files and settings are
retained.
Windows is also reinstalled when you reset your device. However, your files, settings
and apps – except for the apps pre-installed on the device – are deleted.
If your notebook does not start properly three times in a row, the
Windows recovery menu automatically appears.
23.1.1. How to Refresh your Notebook
Open the start menu.
Select the Settings app from the list.
Tap or click on Update & Security.
Tap or click on the menu option Recovery.
Tap or click on Get started.
A dialogue box will now open, select the recovery option Keep my files to
refresh your notebook.
23.1.2. How to Reset your Notebook
Open the start menu.
Select the Settings app from the list.
Tap or click on Update & Security.
Tap or click on the menu option Recovery.
Tap or click on Get started.
A dialogue box will now open, select the recovery option Remove everything
to completely reinstall Windows.
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