Hitachi StarBoard Link EZ2 User Manual page 48

StarBoard Link EZ2
Input-Related Problems
Problem
The electronic pen does
not work.
Electronic pen
operation is unstable or
stops.
What to check
This may be due to faulty
contact of electronic pen
batteries.
Are batteries used up?
StarBoard Software files may be
broken or installation may not
be complete correctly.
Is there a nearby light source
with a wavelength close to that
of the electronic pen?
(Illumination from fluorescent
lighting or similar source)
Other than the above
Is a remote controller for AV
equipment being operated while
using the pen?
The battery charge of the
electronic pen may be low.
StarBoard Software files may be
broken or installation may not
be complete correctly.
Other than the above
Remove the batteries from the
electronic pen and re-install them.
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide)
Check by turning off the lights in the
room. If the StarBoard operates
normally, change the location in which
it is installed or change the lighting
fixtures.
Restart Windows/Mac OS or
StarBoard Software.
Contact a support center.
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.
Stop operating the remote controller.
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
Installation Guide.)
Restart Windows/Mac OS or
StarBoard Software.
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.
4-3
Appendix
What to do
English