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Wi-Fi
Symptoms
Your home
appliance and
smartphone are
not connected to
the Wi-Fi network.
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at
www.lg.com.
• Only qualified service personnel from LG authorized service centre should
disassemble, repair, or modify the appliance.
• The minimum warranty period of this refrigerating appliance is 24 months.
• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only
door gaskets are available for 10 years).
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance to the
wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too
far.
• If the distance between the appliance and the router is too
far, the signal may be weak and the connection may not be
configured correctly. Move the location of the router so that
it is closer to the appliance.
Before Calling for Service
59
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