Fix Issues; Hardware Issues; Phone Is Slow Or Unstable; Phone Feels Warm Or Hot - Motorola moto g13 User Manual

Fix issues : Hardware issues

Phone is slow or unstable

If a certain app is slow, try these
If your phone is slow when viewing online content, it could be an issue with your connection. If you're on
Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider. If
you're using a mobile connection, switch to Wi-Fi.
If all apps are slow, it's probably an issue with your phone, not an app on your phone. Try these
troubleshooting steps. After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
• Press & hold the Power + Volume up buttons simultaneously, then touch Power off.
•
If your phone is frozen, reboot it by pressing and holding the Power button for 7-10 seconds.
2. Check for system updates.
Go to Settings > System updates.
3. Check for app updates.
Open the Play Store app and touch your profile icon
4. Check available storage

Phone feels warm or hot

Overview
It's normal for your phone to feel warm, or even hot, depending on how you're using it.
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay
on but limit the phone's capabilities until it cools down.
If your phone is too hot to touch, use a different phone, tablet, or computer to contact
Reasons your phone may get warm
Doing one or more of the following activities may cause your phone to get warm:
•
Playing videos, games, or other media apps
•
Using GPS navigation
•
Tethering your phone or using it as a Wi-Fi hotspot
• Using phone while it's
• Downloading or uploading a lot of data
Ways to keep your phone from heating up
•
Pause resource-intensive features or apps until your phone cools down.
app-specific troubleshooting
and clear space if needed.
charging
steps.
> Manage apps & device.
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Motorola support.