Sony WH-CH500 Help Manual page 80

Wireless stereo headset

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Help Guide

Wireless Stereo Headset

WH-CH500

No sound

Check that both the headset and the connected device (i.e., smartphone) are turned on.

Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.

Turn up the volume if it is too low.

Check that the connected device is playing back.

If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a

Bluetooth device.

Pair the headset and the Bluetooth device again.