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Costway GIANTEX JL10002 User Manual

Deluxe massage chair
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USER'S MANUAL
DELUXE MASSAGE CHAIR
JL10002
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
Follow Costway
Please give us a chance to make it right and do better！
Contact our friendly customer service department for help first.
Replacements for missing or damaged parts will be shipped ASAP!

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Summary of Contents for Costway GIANTEX JL10002

  • Page 1 DELUXE MASSAGE CHAIR JL10002 THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE. Follow Costway Please give us a chance to make it right and do better！ Contact our friendly customer service department for help first.
  • Page 2 E-mail US: cs.us@costway.com UK: cs.uk@costway.com...
  • Page 3 Install Troubleshooting...
  • Page 5 Regardless of the control settings, the temperature may be high enough to cause burns. Operable.
  • Page 10 5cm( 2”) 35cm(13.8”) 2” 13.8“...
  • Page 14 Air Bag...
  • Page 15 detection...
  • Page 18 104℉ 104℉ 104℉...

  • Page 19: Troubleshooting

    Troubleshooting 220 LBS...
  • Page 20 56” x 30.3”x 43.7” 67.7” x 30.3” x 35.2”...
  • Page 21 Welcome to visit our website and purchase our quality products! With your inspiring rating, COSTWAY will be more consistent to offer you EASY SHOPPING EXPERIENCE, GOOD PRODUCTS and EFFICIENT SERVICE! US office: Fontana, California UK office: Ipswich Reward Points Exclusive Customer Service...

  • Page 23: Service And Technical Support

    Costway Massage Chair Customer Warranty Costway products include the following warranty: This Costway massage chair has a three-year warranty for both parts and labor. Costway customer service will not issue Return Material Authorizations (RMAs) for products due to buyer’s remorse. RMAs will be issued only when product has quality problem.

  • Page 24: Extended Warranties

    A Costway customer service representative will attend to most customer inquiries, however, in some cases, when necessary, a technical service specialist will provide advanced support. Non-warranty repair is provided on a "per incident" basis. Costway customer service will verify that the unit has failed and provide instructions for repairing a unit.

  • Page 25: Product Repairs

    Product Repairs Many Costway product repairs may be performed by the customer in their own home with parts and instructions supplied by Costway, such as remote controller replacements that don't require a technician. Customers may contact Costway's customer service department at topsupport@costway.com for warranty or service issues.
  • Page 26 Field Service: The Costway customer service department will diagnose the problem and schedule an authorized service provider to repair a chair in the customer's residence. If the area is not covered by Costway official or authorized service provider, after the Costway service team diagnose the problem and provide approval, customers may find their own qualified technician.
  • Page 27 V0T, V0L, V0V, V0W, X0A, X0B, X0C, X0G, X0E, X1A, Y0A, Y0B, Y1A. Invalid areas in US: Alaska, Hawaii, Puerto Rico, and Guam. The warranty only applies to Costway products and does not include any accessories or enhancements. Field service requires pre-approval and must be performed by qualified technicians.
  • Page 28 Damage due to shipping and handling does not constitute a defect under this warranty. Under no circumstance shall Costway or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical harm, and the like), even if any party has been advised of the possibility of such damages.

  • Page 29: Extended Warranty

    Costway's sole liability and the purchaser's exclusive right shall be for the repair, or at Costway's option, for the replacement of defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Costway reserves the right to make substitutions in lieu of repair or replacement.
  • Page 30 1) DEFINITIONS - For the purpose of this Limited Warranty, the following terms shall have the following meanings: (1) "Equipment" shall mean a Costway product or system; (2) "Customer" shall mean only the residential end-user of the Equipment who is the original purchaser of the equipment from the Distributor, from an authorized reseller.
  • Page 31 (6) "Administrator" shall mean Costway. Usage of "we," "us," or "our" shall mean the Administrator. You may contact the Administrator if you have questions regarding this coverage. We can be reached by phone at 213-401-2666. 2) COVERAGE - During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment.
  • Page 32 shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. 3) EXCLUSIONS - This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Installation, set-up, moving, or relocation from the originally...
  • Page 33 (12) Use of any item with the Equipment that is not designated for use with the Equipment; and (13) Field service requires pre-approval and must be performed by Costway's authorized field service personnel. Field service is only available in certain areas. Please visit www.costway.com and www.costway.ca for the latest information regarding field service.
  • Page 34 requirements delineated in the Equipment's owner manual and other provided instructions; (2) Protect the supply of electricity to the Equipment through the use a high-quality surge protection device; (3) Permit no work on the Equipment except by our authorized service providers;...
  • Page 35 Limited Warranty or as a result of any service performed under this Limited Warranty. Exclusions: - Any malfunction that is caused by circumstance beyond Costway's control. - Damage or malfunction resulting from misuse or abuse including, but...
  • Page 36 - Under no circumstances whatsoever shall Costway be liable for special, incidental, or consequential damages. - Rental, business, commercial, institutional, or other non-residential use...