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Chapter 4. Related service information
This chapter presents following information:
• "Recovery overview for the Windows 10 operating system" on page 29
• "Passwords" on page 30
• "Power management" on page 32
• "Symptom-to-FRU index" on page 33
Service Web site: When the latest maintenance diskette and the system program service diskette become
available, they will be posted on
Recovery overview for the Windows 10 operating system
The Windows recovery programs enable you to reset your computer or use advanced startup options.
It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive
as a backup or replacement for the Windows recovery programs.
For more information, see "Creating and using a recovery USB drive" on page 30.
Resetting your computer
If your computer does not perform well, you might consider resetting your computer. In the resetting
process, you can choose to keep your files or remove them, and then reinstall the Windows operating
system.
To reset your computer, do the following:
Note: The items in the graphical user interface (GUI) might change without notice.
1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.
2. In the Reset this PC section, click Get started.
3. Follow the instructions on the screen to reset your computer.
Using advanced startup options
With advanced startup options, you can change the firmware settings of the computer, change the startup
settings of the Windows operating system, start the computer from an external device, or restore the
Windows operating system from a system image.
To use advanced startup options, do the following:
Note: The GUI items of the operating system might change without notice.
1. Open the Start menu and then click Settings ➙ Update & security ➙ Recovery.
2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.
3. Select a desired startup option, then follow the instructions on the screen.
Recovering your operating system if Windows 10 fails to start
The Windows recovery environment on your computer is capable of operating independently from the
Windows 10 operating system. This enables you to recover or repair the operating system even if the
Windows 10 operating system fails to start.
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