Sony CLIE PEG-TJ27 Frequently Asked Questions Manual
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Sony CLIE PEG-TJ27 Frequently Asked Questions Manual

Troubleshooting q&a
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Download this manual See also: Handbook
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-TJ37
PEG-TJ27
© 2004 Sony Corporation
A-BTH-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
®
• HotSync
problems
• I cannot beam data
• I cannot make a backup
• I cannot connect to the Internet
(for PEG-TJ37 only)
• The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
(for PEG-TJ37 only)
• I cannot use e-mail (CLIE Mail)
• Problems with
the CLIE Update Wizard
• Problems on taking pictures
• Peripheral devices are not
recognized
• I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ37 only)
• I cannot use "Memory Stick" media
• I cannot transfer data
• Problems with the CLIE Launcher
• How to operate basic
applications (PIM)
• Problems with the Mobile Manager
(for PEG-TJ37 only,
for supported areas only)
• Problems with
the Mobile Connection Wizard
(for PEG-TJ37 only,
for supported areas only)
Customer Support and
Customer Registration

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Summary of Contents for Sony CLIE PEG-TJ27

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-TJ37 PEG-TJ27 © 2004 Sony Corporation A-BTH-100-11 (1) Troubleshooting • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password ® • HotSync problems •...

  • Page 2: Soft Reset

    Sony dealer. Note Thousands of third party add-on applications are available for the Palm OS platform. Sony does not support third party applications. If you are having problems with a third party application, please contact the publisher of that application.
  • Page 3 Making backups of data and applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset.

  • Page 4: Table Of Contents

    Table of Contents Symptoms My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld The screen is not displayed even though the POWER LED is My CLIÉ handheld does not respond My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 5 Symptoms My CLIÉ handheld does not activate the right feature when I tap a button or screen icon I cannot display the menu when I tap I forgot my password I forgot my password and my CLIÉ handheld is locked I forgot my password and my CLIÉ...
  • Page 6 Table of Contents (Continued) Symptoms I cannot make a backup I cannot make a backup of some data on my computer with the ® HotSync operation I cannot connect to the Internet (for PEG-TJ37 only) I cannot connect to the Internet via a wireless LAN (for PEG- TJ37 only) The message “Incorrect setting”...
  • Page 7 Symptoms Product Update problems A message “No new product updates found” appears. I cannot register items to the HotSync Product update starts automatically. It takes a long time to download items. ® HotSync registration problems Product update modules you want to perform the HotSync operation for are not displayed on the Install Manager window.
  • Page 8 Table of Contents (Continued) Symptoms Sound only comes from one side of the headphones/ earphones The names of audio files on the “Memory Stick” media are not displayed when I start AeroPlayer for CLIE MP3 files cannot be read or played The next music cannot be searched Sound stops suddenly I cannot use “Memory Stick”...
  • Page 9 Symptoms How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap [Today] on the Go To Date screen of Date Book I cannot find the data I created when I want to open it in an application I cannot change the order of memos in a list An event created in Date Book cannot be listed in the week...

  • Page 10: Troubleshooting

    Troubleshooting ..........My CLIÉ...

  • Page 11: My Clié Handheld Does Not Respond

    The screen is not displayed even though the POWER LED is on (continued) B Perform a soft reset by pressing the RESET button at the back of your CLIÉ handheld. For details, refer to “Basic operations of your CLIÉ ™ CLIÉ...

  • Page 12: My Clié Handheld Does Not Produce Any Sounds

    My CLIÉ handheld keeps turning itself off (continued) B Did you set [After a preset delay] from [Auto Lock Handheld:] in the Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time.

  • Page 13: Applications Do Not Operate Properly After A Soft Reset Is

    Applications do not operate properly after a soft reset is performed B If you encounter application problems after a reset (such as miss-operations, an unusual display, or freezing during a soft reset), perform the soft reset again. If you still cannot solve the problem, try a hard reset. For details, refer to “Basic operations of your CLIÉ...

  • Page 14: An Error Message Indicating Insufficient Memory Appears

    An error message indicating insufficient memory appears B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, some applications may not work properly, and if you still use your CLIÉ handheld even after the warning message appears, you may not be able to start or delete applications.

  • Page 15: On The Screen

    ® The HotSync operation does not start and a message appears on the screen (continued) B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel].

  • Page 16: When Using Graffiti

    ..........I cannot enter text properly My CLIÉ...

  • Page 17: My Clié Handheld Does Not Activate The Right Feature When I

    My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) (for (continued) B Decuma Input, Graffiti and Decuma Input does not recognize the strokes of either Graffiti ® Graffiti My CLIÉ handheld does not activate the right feature when I tap a button or screen icon B The digitizer is not correctly calibrated.

  • Page 18: I Forgot My Password And My Clié Handheld Is Not Locked

    ..........I forgot my password I forgot my password and my CLIÉ...
  • Page 19 If not, click [Start], select [Programs] ([All Programs] for Windows XP)- [Sony Handheld], and click [HotSync Manager] to start HotSync Manager. B Is [Local USB] in the shortcut menu selected? (You can display this by...

  • Page 20: Operation By Tapping

    I cannot perform a local HotSync B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B If you use an extended terminal device for laptop computers, such as a port replicator, you may not be able to use the port replicator or the USB port of your computer.

  • Page 21: It Takes A Long Time To Complete The Hotsync ® Operation

    I cannot cancel the HotSync B You may not be able to stop the HotSync over ten seconds after you start the USB HotSync after a while. B If you disconnect your CLIÉ handheld and computer during the HotSync ® operation, the HotSync In such a case, perform a soft reset.

  • Page 22: I Cannot Back Up Some Data Using The Hotsync ® Operation

    Data cannot be synchronized with some applications (continued) B Is third party backup or synchronization software installed on your computer or CLIÉ handheld? In such a case, you may not synchronize some applications using Palm Desktop for CLIÉ. B Is there sufficient memory space in your CLIÉ handheld? Delete unnecessary data/files and then perform the HotSync again.

  • Page 23: (Hotsync) Is Not

    ™ Desktop for CLIÉ does not start or cannot be Palm selected from the menu ™ B Is Palm Desktop for CLIÉ properly installed on your computer? The hardware or the software of your computer may not be compatible with ™...

  • Page 24: I Cannot Perform A Hotsync ® Operation Via A Modem

    HotSync Manager does not start. the task tray (Notification area) at the bottom right of my computer window (continued) You cannot perform the HotSync you install Palm If you perform the HotSync drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system.
  • Page 25 I cannot perform a HotSync B If a prefix is required, select [Dial prefix:] to enter the correct number in the Phone Setup screen. B When using a modem other than a mobile communication adapter, check the battery power of the modem. Verifying your computer B Check that your computer is turned on and the automatic shut-off setting in the power saving mode is disabled.

  • Page 26: Operation Via A Wireless Lan

    I cannot perform a HotSync LAN (for PEG-TJ37 only) ® B If a HotSync operation is performed once, your computer's name is displayed in [Primary PC Name:] in the Primary PC Setup screen, which can be displayed by tapping [Primary PC Setup...] form [Options] in the menu of the HotSync screen.

  • Page 27: I Cannot Beam Data

    I cannot perform a IR HotSync B If you are using Windows Me, click (Notification area) at the bottom right of your computer window and click [Local] in the Setup window. Then ensure [Serial Port] of the simulated port for IR communication is selected. B Ensure [Local] and [IR to a PC/handheld] are selected in the HotSync screen on your CLIÉ...

  • Page 28: An Error Message Is Displayed Indicating Insufficient Memory

    An error message is displayed indicating insufficient memory when I receive data/files via beaming B To receive data/files using the IR port, the free space of your CLIÉ handheld’s memory must be more than twice the size of data/files to be received.

  • Page 29: I Cannot Connect To The Internet (For Peg-Tj37 Only)

    ..........I cannot connect to the Internet (for PEG-TJ37 only) I cannot connect to the Internet via a wireless LAN...
  • Page 30 I cannot connect to the Internet via a wireless LAN (for PEG-TJ37 only) (continued) B Your CLIÉ handheld and the wireless LAN access point may be too far away. You need to be closer to the wireless LAN access point when trying to connect to it.

  • Page 31: The Message "Incorrect Setting" Or "Certification Is Invalid

    I cannot connect to the Internet via a wireless LAN (for PEG-TJ37 only) (continued) B The wireless LAN access point may be busy. Wait for a short period of time and then try again. B Turn off the wireless LAN access point once and turn it on, and then try connecting to the wireless LAN access point again.

  • Page 32: The Contents Of Websites Cannot Be Displayed

    ..........The contents of websites cannot be displayed (NetFront v3.1 for CLIE) (for PEG-TJ37 only)

  • Page 33: I Cannot Access A Certain Website

    I cannot access a certain website B Check that you entered the correct URL. Make sure you correctly differentiate “-” (hyphen) from “_” (underscore), and “0” (zero) from “O” (the letter). B To enter “˜” (tilde) in the URL: • Select [~] from [V Assistant] in the third page of the NetFront Settings screen, or Enter address screen, or the Edit Bookmark screen.

  • Page 34: I Cannot Use E-Mail (Clie Mail)

    ..........I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send or receive e-mail messages...

  • Page 35: My Computer

    I cannot synchronize the data between CLIE Mail and e-mail software, such as Outlook Express, on my computer ® B If both Microsoft Outlook Express and Microsoft installed on your computer and you cannot synchronize the data between Outlook Express and CLIE Mail, then reset MAPI of your computer by following the steps below.

  • Page 36: Problems With The Clie Update Wizard

    ..........Problems with the CLIE Update Wizard Installation problems Modules are not installed on my CLIÉ...

  • Page 37: Product Update Modules You Want To Perform The Hotsync

    It takes a long time to download items. B It may take more time than indicated on the Update Manager window due to the network conditions. Try again later or change the settings of your current Internet Service Provider, or change to a different Internet Service Provider to improve the downloading speed.
  • Page 38 After a hard reset, all updated data and applications on my CLIÉ handheld are erased. (continued) Some add-on applications may need to be installed. For details on installing applications, refer to “Setting up your CLIÉ Installing the supplied applications on your CLIÉ™ handheld” in the “Read This First (Operating Instructions)”.

  • Page 39: Problems On Taking Pictures

    ..........Problems on taking pictures A vertical band appears on the LCD display B When you shoot a subject such as a light or a candle flame, a vertical band...

  • Page 40: I Cannot Play Music While Other Applications Are Running

    I cannot play music while other applications are running B Select [Background playback] in the Settings screen, which can be displayed by selecting [Settings…] from [Options] in the menu of AeroPlayer for CLIE. B You cannot play music while any of the following applications are running: •...

  • Page 41: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are located in [PALM/Programs/MSAUDIO] directory on the “Memory Stick” media. To play the MP3 files located in other directories, select [File] in the Settings screen, which can be displayed by selecting [Settings…] from [Options] in the menu of AeroPlayer for CLIE, and select [Search entire card].

  • Page 42: I Cannot Use "Memory Stick" Media

    ..........I cannot use “Memory Stick”...

  • Page 43: I Cannot Start An Application Stored On "Memory Stick" Media

    I cannot start an application stored on “Memory Stick” media B Is the free space of your CLIÉ handheld’s memory sufficient? To start an application on “Memory Stick” media from the CLIE Launcher, the free space of your CLIÉ handheld’s memory must be at least equal to the size of the application.

  • Page 44: I Cannot Transfer Image Files From My Computer To My Clié

    ..........I cannot transfer data I cannot transfer image files from my computer to my CLIÉ...

  • Page 45: Problems With The Clie Launcher

    ..........Problems with the CLIE Launcher I cannot start the CLIE Launcher ®...

  • Page 46: How To Operate Basic Applications (Pim)

    ..........How to operate basic applications (PIM) My CLIÉ...

  • Page 47: An Event Created In Date Book Cannot Be Listed In The Week

    An event created in Date Book cannot be listed in the week view B In the week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, view overlapping events in the day view.

  • Page 48: My Clié Handheld

    ..........Problems with the Mobile Manager (for PEG-TJ37 only, for supported areas only) Installation problems...

  • Page 49: Network Connection Problems

    Network Connection problems I cannot make a connection to the network. B Check to see if the phone number, user name, and password or SSID and WEP key for the access point are entered correctly for the activated connection profile. B Check to see if the settings are correctly entered on the Mobile Connection Wizard especially when you have characters such as “1”...

  • Page 50: Customer Support And Customer Registration

    For customer support information Double-click Handheld Support]. For online customer registration (for customers in the U.S.A, Canada and Europe only) Double-click ™ CLIÉ Registration]. (CLIÉ Info) on the Windows desktop, and select [CLIÉ (CLIÉ Info) on the Windows desktop, and select [Sony ™...
  • Page 51 For the latest information on support, CLIÉ products and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, and U.A.E.

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