AFS Verifone VX520 - Payment Terminal Quick Reference Guide

INCLUDED IN YOUR BOX

• Verifone VX520 Terminal
• Power Supply
• IP Cabling - Phone Line | Ethernet
• Quick Reference Guide
• A Roll of Paper

KEYS

Gray Middle Key
Alpha

Far Left Purple Key:
More/Scroll

Middle Left Purple Key:
Tip Adjust

Red Key:
Cancel/go back to previous screen

Far Right Purple Key:
Reports

Middle Right Purple Key:
Reprint Receipt

Green Key:
Enter/Confirm

Yellow Key:
Backspace

AUTHENTICATION AND ACTIVATION

In order for the terminal to be fully activated for first time use, the terminal must be Authenticated. This must be completed with either a phone line or Ethernet cable.

METHOD 1

Use the following instructions to activate the terminal if the terminal displays the following message:
Authentication
Authentication Code:

• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display "Activated" and prints a confirmation receipt

METHOD 2

Use the following instructions to activate the terminal if the terminal displays the following message:
Must Authenticate

• Press Enter then Press F2 for Setup
• Type in the password 1 ALPHA ALPHA 6 6 8 3 1 ENTER
• Press F2 for Authentication
• Key in 8 ALPHA ALPHA ALPHA 0 3 2 8 2 0 1 4 0 then press ENTER
• Key in your business ZIP Code then press ENTER
• Terminal will display "Activated" and prints a confirmation receipt

COMMON ERROR CODES

CREDIT SALE

• Press F2 for Sale
• Enter clerk/server ID and press Enter
• Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press F1 for Credit
• Terminal dials out and receipt prints

PIN DEBIT SALE

• Press F2 for Sale
• Enter clerk/server ID and press Enter
• Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press F2 for Debit
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints

PHONE/MAIL ORDER

• Press the purple Scroll button
• Press F3 for Phone Order
• Enter clerk/server ID and press Enter
• Enter sale amount and press Enter
• Enter tip amount and press Enter
• Press F1 Yes to confirm amount
• Manually enter card number and press Enter
• Enter expiration date(MMYY) and press Enter
• Select No to confirm the card is not present
• Select Yes if card has a CVV code, press Enter If no, select Enter and one of the following: F1 (Not Present), F2 (Ureadable), F3 (Not Provided)
• Enter address and press Enter, or press Enter to bypass
• Enter Zip Code, press Enter or press Enter to bypass
• Terminal Dials out, receipt prints

EBT BALANCE INQUIRY

• Press the purple Scroll button twice
• Press F4 for EBT Bal Inquiry
• Swipe/manually enter card and press Enter
• Press F1 for cash or F2 for Food
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints

EBT SALE

• Press F2 for Sale
• Enter clerk/server ID and press Enter
• Enter sale amount and press Enter
• Press F1 Yes to confirm amount
• Swipe customer card
• Press F3 for EBT
• Select Transaction type: F1 Voucher, F2 Food stamps, or F3 Cash Benefits
• Customer types PIN number and press Enter
• Terminal dials out and receipt prints

REFUND

• Press F3 for Refund
• Enter the refund amount and press
• Press F1 Yes to confirm amount
• Insert, swipe, or tap customer card
• Press Enter
• Terminal dials out and receipt prints

SETTLEMENT

• Press the purple Scroll button one time
• Press F2 for Settlement
• Terminal dials out and receipt prints

AUTHORIZATION ONLY

• Press the purple Scroll button one time
• Press F3 for Auth Only
• Enter the transaction amount and press Enter
• Press F1 Yes to confirm amount
• Insert, Swipe, or Tap customer card
• Terminal dials out and receipt prints

VOID

• Press F4 for Void
• Press F1 to void most recent transaction or F2 to search for a transaction
• Press F1 to search by invoice number or F2 to search by a card's last 4 digits
• Enter either the invoice number or last 4 digits of the card and press Enter
• Verify the transaction amount and press F1
• Terminal dials out and receipt prints

REPORTS

• Press the purple Reports button
• Choose Report to print, use More to access more report options
  • Totals Report
  • Details Report
  • Store Fwd Rpt
• Follow terminal prompt
• Report Prints

TIP ADJUST

• Press the purple Tip button
• Select a search option: F1 Server, F2 Amount, F3 Account, F4 Invoice
• Enter retrieval information and press Enter
• Press F1 for Adjust
• Enter new tip amount and press Enter
• Terminal displays Approved
• Pressred Cancel button two times for search menu or three times to return to main screen

ADD SERVER/ CLERK

• Press Enter to access configuration menu
• Press F3 Servers
• Press F4 Add Server
• Type password: 1 Alpha Alpha 6 6 8 3 1
• Enter desired server number, press Enter
• Enter password, press Enter
• Reenter password to verify, press Enter