AFS Ingenico Desk 3500 - Payment Terminal Quick Reference Guide

INCLUDED IN YOUR BOX

• Ingenico Desk 3500 Terminal
• Power Supply
• IP Cabling - Phone Line | Ethernet
• Quick Reference Guide
• A Roll of Paper

KEYS

• Red Key: Cancel/go back to previous screen
• Yellow Key: Backspace
• Green Key: Enter/Confirm

RE-PRINT RECEIPT

• From home or idle screen select 9 for OTHER
• Press 4 for REPRINT or scroll down to REPRINT and press Green ENTER
• Press 1 for LAST RECEIPT
• Or select 2 to SEARCH by:
  • # 1 – All
  • # 2 – Reference
  • # 3 – Server
  • # 4 – Invoice/PO
  • # 5 – Account
  • # 6 – Customer
  • # 7 – RRN
  • # 8 – Approval Code
• Select MERCHANT COPY, CUSTOMER COPY or BOTH
• Receipts will print

OPEN/CLOSE TAB

• From home or idle screen press 2 for TAB
• Select from List: 1 – Open, 2 – Close, 3 – Delete
• Select 1 to Open a Tab
  • Enter Server # and press Green ENTER
  • Enter tab amount and press Green ENTER
  • Swipe, Insert, Tap, or Key in card # and press Green ENTER
  • Terminal verifies card and displays approval code on screen
  • Receipts print
• • Select 2 to Close a Tab
  • Use Search Menu to select tab to close
  • Close Tab Amount will display. Choose Accept or Change
  • Swipe, Insert, Tap, or key in card # and press Green ENTER
  • Select Enter Tip if prompted and enter tip amount, otherwise select No Tip
  • Confirm Total. Select Accept or Change
  • Terminal verifies card and displays approval code on screen
  • Receipts print

CREDIT SALE

• From home or idle screen press 0 (zero) for SALE
• Press 1 or Green ENTER for Credit
• Enter server number if prompted then press Green ENTER
• Swipe, Insert or Tap the card
• Select Enter Tip if prompted and enter tip amount, otherwise select No Tip
• Confirm Total. Select Accept or Change
• Terminal will verify card and display approval code on screen
• Customer and Merchant receipts print

MANUAL CREDIT SALE

• From home or idle screen press 0 (zero) for SALE
• Select 1 or Green ENTER for Credit
• Enter server number if prompted then press Green ENTER
• Enter sale amount then press Green ENTER
• Enter card number and then press Green ENTER
• Enter Exp Date then press Green ENTER
• Confirm Total. Select Accept or Change
• Cardholder present? Choose Yes or No
  • If Yes, enter Zip Code then press Green ENTER
  • If No, enter CVC code then Green ENTER
  • Select Mail-Order/Telephone or eCommerce
  • Enter Order Number
  • Enter Address
  • Enter Zip Code
• Terminal will verify account and display approval code on screen
• Customer and Merchant receipts print

DEBIT SALE

• From home or idle screen press 0 (zero) for SALE
• Press 2 for Debit or scroll down to Debit and press Green ENTER
• Enter server number if prompted then press Green ENTER
• Enter sale amount then press Green ENTER
• Swipe, Insert or Tap the card
• Select Enter Tip if prompted and enter tip amount, otherwise select No Tip
• Terminal will verify card and prompt for PIN entry – have customer enter PIN
• Approval code will display on screen
• Customer and Merchant receipts print

CREDIT CARD RETURN

• From home or idle screen press 1 for RETURN
• Select 1 or Green ENTER for Credit
• Enter server number if prompted then press Green ENTER
• Enter return amount, then press Green ENTER
• Swipe, Insert, Tap or Key in card
• Enter expiration date if keyed entry
• Terminal will verify card and then display approval code on screen
• Customer and Merchant receipts print

BATCH

• From home or idle screen press 8 for SETTLEMENT
• Terminal will ask: Close Batch and Deposit Funds?
• Select 2 or press Green ENTER for YES
• Terminal will close batch and connect with server, GB – Good Batch will display on screen and batch report will print

TIP ADJUST

• From home or idle screen select 5 for TIP ADJUSTMENT
• Select to search by:
  • # 1 – All
  • # 2 – Reference
  • # 3 – Server
  • # 4 – Invoice/PO
  • # 5 – Account
  • # 6 – Customer
  • # 7 – RRN
  • # 8 – Approval Code
• Once transaction is located, press Green ENTER to select
• Enter tip amount and press Green ENTER
• Confirm total. Select Accept or Change
• Terminal will connect and approve adjustment

SERVER MENU

• From home or idle screen select # button for ADMIN MENU
• Select 2 for Server Menu and select from the list:
• 1 – Add ID,
  2 – Delete ID,
  3 – Print ID, List
  4 – Clerk Auto Add,
  5 – Server Prompt,
  6 – Clerk Wording,
  7 – Display Parameters

REPORTS MENU

• From home or idle screen select # button for ADMIN MENU
• Select 1 or Green ENTER button for REPORTS
• Select report from list:
  • # 1 – Detail
  • # 2 – Summary
  • # 3 – Server
  • # 4 – Unadjusted Tip
  • # 5 – Open Tabs
  • # 6 – EMV Report
  • # 7 – Stored Transactions
  • # 8 – Recent Error
• Next select 1 – Print or 2 – Display

SERVER REPORTS

• From home or idle screen select # button for ADMIN MENU
• Select 1 or Green ENTER button for REPORTS
• Select 3 for Server, or scroll down to Server and press Green ENTER
• Press 1 for All Servers or press Green ENTER
• For Single Server report press 2 and enter Server #
• Report will print

Merchant Support
888-708-8019
support@go-afs.com
go-afs.com

Documents / Resources

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download AFS Ingenico Desk 3500 - Payment Terminal Quick Reference Guide