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7 Troubleshooting
When the printer has any problem, refer to this chapter for solution.
If the problem still cannot be solved, please contact your local dealer or manufacturer for
assistance.
7.1 Printer doesn't work
Problem
The LCD is off and
the printer does
not work.
7.2 OLED alarm
LED display
Paper end
Paper cabinet
not closed.
Power is low.
Print
abnormal
Wrong paper type
7.3 Problems during printing
Problem
Paper cannot be
sent out normally.
Printer starts
printing but stops
suddenly during
printing.
23
Possible causes
The battery has no power.
The battery does not
connect well.
Circuit board is damaged.
Solution
Replace with new paper roll.
is
Close the top cover.
Replace with new battery or charge the battery.
head
is
Wait for the temperature of print head to come down.
Replace with marked paper or label paper with
better quality, or contact with the manufacturer.
Possible causes
Paper jam
Paper end
Solution
Please charge the battery or
replace the battery.
Take out the battery and re-
install it.
Contact your local dealer or
manufacturer.
Solution
Open the top cover, check the
paper feeding path and
clear
the jammed paper.
Re-load the paper.
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