Mercedes-Benz E-Class Sedan 2012 Operator's Manual page 303

available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.
X
Contact the following service hotlines:
USA: Mercedes-Benz Customer
R
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your password.
X
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
X
Pull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y
Connecting Call
The
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
27
password .
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
27 USA only.
page 297) flashes.
message appears
message appears in the
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
X
Contact the following service hotlines:
USA: Mercedes-Benz Customer
R
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
Canada: Customer Service at
R
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the
locked by remote control
appears in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i
The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Service for recovering a stolen vehicle
If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X
This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center.
Features
301
Tele Aid Doors
message
Z