KitchenAid 5KSM7990 Product Manual page 18

TERMS OF KITCHENAID GUARANTEE
("GUARANTEE")
Covering U.K. - Ireland - UAE
KitchenAid Europa, Inc., Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium ("Guarantor") grants the end-customer, who is a
consumer, a Guarantee pursuant to the following terms.
FOR U.K.:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product. In summary, the Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory
quality. During the expected lifespan of your product your legal rights entitle you to the following:
� Up to 30 days: if your product is faulty, then you can get an immediate refund.
� Up to six months: if your product can't be repaired or replaced, then you're entitled to a full refund, in most cases.
� Up to six years: if your product does not last a reasonable length of time you may be entitled to some money back.
These rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website
www.adviceguide.org.uk or call 03454 04 05 06.
FOR IRELAND:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product under the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees
Regulations 2003 (S.I. No. 11/2003)) and other enactments governing the sale of consumer goods.
FOR UAE:
The Guarantee applies in addition to and does not limit or affect the statutory warranty rights of the end-customer against the seller of
the product.
1. SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b) which a consumer has purchased from a
seller or a company of the KitchenAid-Group within the following countries: U.K., Ireland, or the United Arab Emirates (UAE).
b) The Guarantee period depends on the purchased product and is as follows:
One Year full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a consumer purchased the product from a
dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this Guarantee, at the choice of the Guarantor, if a
defect occurs during the Guarantee period:
� Repair of the defective product or product part, or
� Replacement of the defective product or product part. If a product is no longer available, the Guarantor is entitled to
exchange the product for a product of equal or higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to contact the country specific KitchenAid
service centres or the Guarantor directly at KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.: CONSUMERCARE.UK@kitchenaid.eu
Email-Address IRELAND: CONSUMERCARE.IE@kitchenaid.eu
Toll Free Number U.K. & IRELAND: 00 800 381 040 26
FOR UAE:
AL GHANDI ELECTRONICS.
POST BOX NO. 9098,
DUBAI, UNITED ARAB EMIRATES
Toll free number: +971 4 2570007
g) The costs of repair, including spare parts, and any postage costs (if applicable) for the delivery of a defect-free product or
product part shall be borne by the Guarantor. The Guarantor shall also bear the postage costs for returning the defective
product or product part if the Guarantor or the country specific KitchenAid customer service centre requested the return of the
defective product or product part. However, the consumer shall bear the costs of appropriate packaging for the return of the
defective product or product part.
h) To be able to make a claim under the Guarantee, the consumer must present the receipt or invoice of the purchase of the
product.
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