Precautions When Using Art Mode; What Is Remote Support - Samsung The Frame QN32LS03T User Manual

Video Apps problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting >

Precautions when using Art mode

• The performance of the sensor may vary depending on the TV installation and operating environment.
– The screen brightness and color tone may be affected depending on the color of the floor on which the TV
stands.
– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may not work
normally.
– If the TV is installed too high or too low, the sensor may not work normally.
• Depending on the Auto Power Off function settings, the TV may turn off when there is no user input in Art mode,
such as inputs from the remote control (
• > Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in Art
mode.
• > Settings > General > System Manager > Auto Protection Time function does not work in Art mode.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV.
1. Call the Samsung service center and ask for remote support.
2. Open the menu on your TV, and then go to the Support menu. (
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4. The technician will then access your TV.
> Settings > General > Network > Network Status > IP Settings > DNS
Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
> Settings > General > Eco Solution > Auto Power Off).
> Settings > Support)
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