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ORKA TWO User Manual

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Summary of Contents for ORKA TWO

  • Page 1 User Manual User Manual...

  • Page 2: Table Of Contents

    Contents 1. Set up your hearing aids What’s in the box Get to know your hearing aids Get to know your charging case First-time setup Multi-device connections 2. How to wear Putting on your hearing aids Check for proper fit 3.
  • Page 3 4. How to use On/off Answering/hanging up calls with hearing aids How to use charging case buttons 5. Orka Health app App overview App homepage How to update firmware 6. Care and maintenance Storing your hearing aids Maintaining your hearing aids...
  • Page 4 Replacing your wax guard Using your sizing tool 7. Troubleshooting...

  • Page 5: Set Up Your Hearing Aids

    Set up the hearing aids Set up your hearing aids What is in the box What’s in the box Know your charging case Get to know your hearing aids Know your hearing aids Get to know your charging case First time use First-time setup Multi-device connections...

  • Page 6: What's In The Box

    What’s in the box Hearing aids (1 pair) Charging case (1)
  • Page 7 Charging cable (1) User manual (1) Wire sizing tool (1) Brush (1) Domes (8 pairs) Wax guard (1 box) Tech book (1)

  • Page 8: Get To Know Your Hearing Aids

    Get to know your hearing aids Microphone Wearing detection Receiver wire Dome Left indicator (blue) Right indicator (red) Charging pin...

  • Page 9: Get To Know Your Charging Case

    Get to know your charging case Charging case lid Charging dock Hearing aid power indicator Charging case power indicator Volume down Program button Volume up...

  • Page 10: First-Time Setup

    First-time setup Step 1/3 Android The Orka Health app offers smooth onboarding, daily adjust- ments, and a user–friendly interface. Be sure to download the app before using Orka Two. Scan the QR code to download Orka Health for free.
  • Page 11 Step 2/3 Step 3/3 Settings Bluetooth Bluetooth Turn on “Bluetooth” in your Open the Orka Health app, phone settings. log in to your account . Fol- low the app instructions to complete the setup of your hearing aids.

  • Page 12: Multi-Device Connections

    Multi-device connections Step 1/3 Open the charging case lid, ensure the power indicator is illuminated, and keep the lid open.
  • Page 13 Step 2/3 Press the Program button (short one on the far-left) for 3 sec- onds until the charging light starts to flash white.
  • Page 14 Step 3/3 Turn on “Bluetooth” in your device’s settings. Find “Orka Two” and press to connect. Wait a few seconds for the connection to complete. You can connect to two devices simultaneously.

  • Page 15: How To Wear

    How to wear Putting on your hearing aids Check for proper fit...

  • Page 16: Putting On Your Hearing Aids

    Putting on your hearing aids Step 1/5 The blue tip indicates the left hearing aid, and the red tip indicates the right hearing aid. To ensure a proper fit, please make sure you wear the device correctly.
  • Page 17 Step 2/5 Step 3/5 Hold the hearing aid close Ensure your hearing aid sits to your ear. well behind your ear.
  • Page 18 Step 4/5 Step 5/5 Insert the dome into the ear Repeat the previous steps for canal; ensure it is not visible the other ear. and that the wire is flush with your skin.

  • Page 19: Check For Proper Fit

    Check for proper fit Step 1/3 Step 2/3 Push the receiver wire. En- Gently shake your head and sure that the receiver wire open your mouth wide twice sits firmly along the front of to check if your hearing aids the ear.
  • Page 20 Step 3/3 Use a mirror or ask someone nearby to observe your domes from the side, ensuring that they are not visible. If you feel uncomfortable with the receiver wire length, you can use the wire sizing tool to determine the receiver size you need. Refer to page 49.

  • Page 21: How To Charge

    How to charge Charging your hearing aids Charging your charging case Wireless charging Charging status...

  • Page 22: Charging Your Hearing Aids

    Charging your hearing aids Place the hearing aid back in the charging case. Once the LED light turns on, close the charging case to start charging. A full charge takes 1.5 hours. Under default set, the battery lasts up to 12 hours.
  • Page 23 Make sure the charging pin is facing downwards when plac- ing your hearing aids into the charging case. Do NOT place your hearing aids in the wrong charging dock.

  • Page 24: Charging Your Charging Case

    Charging your charging case Type A Type C Power adapter It takes up to 1.5 hours to fully charge both the hearing aids and the charging case. Under default set, the hearing aids can last for up to 36 hours with charging case.

  • Page 25: Wireless Charging

    Wireless charging Wireless charging pad not included Orka Two also supports a 1W wireless charging pad. It takes up to 3 hours to fully charge using wireless charging.

  • Page 26: Charging Status

    Charging status Hearing aids power indicator ≥70% <70%...
  • Page 27 Charging case power indicator (not charging) ≥70% 20%~70% <20%...
  • Page 28 Charging case power (charging) indicator Fully charged ≥70% <70%...

  • Page 29: How To Use

    How to use On/off Answering/hanging up calls with hearing aids How to use charging case buttons...

  • Page 30: On/Off

    On/off Open the lid, wait for the LED To turn off your devices, lights to turn on and your hear- place your hearing aids in the ing aids will turn on when re- charging case and close the lid. moved from the charging case.

  • Page 31: Answering/Hanging Up Calls With Hearing Aids

    Answering/hanging up calls with hearing aids To answer or hang up phone calls, simply double-tap on the back of your hearing aids.

  • Page 32: How To Use Charging Case Buttons

    How to use charging case buttons Program button: Volume up/down: Short press to switch between Short press to change volume Normal and In Noise Hearing up or down. Program.

  • Page 33: Orka Health App

    Orka Health app App overview App homepage How to update firmware...

  • Page 34: App Overview

    App overview The Orka Health app is designed to enhance your hearing aid experience with a streamlined interface and effective features. This app offers smooth onboarding, daily adjustments, and a user-friendly interface to simplify your experience. To begin optimizing your hearing aid usage, scan the QR code, or search in your Google Play Store or App Store for the Orka Health app.

  • Page 35: App Homepage

    App homepage On the homepage of Orka Health app, you can adjust different environmental programs: Normal - The hearing aid can quickly adjust automatically to your particular environment via environmnetal classifier. In Noise - Use this program in noisy environments to achieve stronger noise...

  • Page 36: How To Update Firmware

    Orka device experience. With the Orka firmware update, effortlessly upgrade your Orka hearing aids and charging case to the latest firmware ver- sion, using our over-the-air upgrade technology. Update now and fully embrace the future of hearing aids with Orka.

  • Page 37: Care And Maintenance

    Care and maintenance Storing your hearing aids Maintaining your hearing aids Different types of domes Checking your domes Changing your domes Replacing your wax guard Using your sizing tool...

  • Page 38: Storing Your Hearing Aids

    Storing your hearing aids To protect your hearing aids, turn them off by placing them in the charging case and closing the lid. You can find more information on storage conditions in the Tech Book section “Transport and Storage Conditions.” Warnings: Keep and store the device and components out of reach of children.

  • Page 39: Maintaining Your Hearing Aids

    Maintaining your hearing aids Cleaning • Wipe the hearing aids daily with a microfiber cloth. Clean the hearing aid body with the brush. Make sure not to miss the microphone. • Check the receiver and dome for earwax or moisture. Clean the dome before use with a microfiber cloth to prevent hardening.
  • Page 40 • Never use soap or household detergent to clean the hearing aids. • Never use any kind of liquid to clean your hearing aids. • Never apply excessive pressure while cleaning. Drying Moisture can damage the hearing aids or cause them to mal- function.
  • Page 41 • Remove the hearing aids when bathing or swimming, and never immerse the hearing aids in water. • Never apply hairspray, cologne, creams, or other cosmet- ics while wearing the hearing aids. • Always make sure that the hearing aids and charging case are completely dry before charging.

  • Page 42: Different Types Of Domes

    Different types of domes Small Medium Large Open dome: More natural sound Closed dome: Better bass response Double dome: Deliver the greatest amplification and avoid feedback...

  • Page 43: Checking Your Domes

    Checking your domes If one or both domes match the descriptions below, consider trying a different dome size. Too big: • The dome feels painful or uncomfortable. • It’s difficult to insert the dome into your ear canal. • The bend in the cable near the dome doesn’t sit flat against your ear.

  • Page 44: Changing Your Domes

    If it feels uncomfortable or the sound is muffled or tinny, try other siz- es. Use only the supplied domes from the Orka Two package. Note: • Domes may accelerate the accumulation of ear wax.
  • Page 45 Step 1/4 Step 2/4 Hold the receiver and Gently pull off the dome. dome in separate hands.
  • Page 46 Step 3/4 Step 4/4 Grab a new dome. Slide the dome over the receiver outlet. The receiver and the dome should fit per- fectly together.
  • Page 47 The wax guard should be replaced every month. To order replacement wax guards, call the Orka Service Team: (800) 653-6022. For contact information, visit: www.hiorka.com If the wax guards get blocked by earwax buildup or you notice that the hearing aids sound quieter than usual, replace the wax guards and the domes immediately.
  • Page 48 Step 1/6 Step 2/6 After removing the dome, Insert and removal tip into hold the wax guard tool with the old wax filter. the removal tip (black end) close to the receiver.
  • Page 49 Step 3/6 Step 4/6 Switch to the other end Carefully pull and remove the with the replacement wax earwax guard straight out. guard, close to the receiver.
  • Page 50 Step 5/6 Step 6/6 Insert the replacement wax Press down the wax guard guard (white part) into the firmly, remove the replace- end of the receiver. ment tool, and the wax guard is successfully replaced.
  • Page 51 Using your sizing tool Step 1/6 The blue side is for your left ear, and the red side is for your right ear.
  • Page 52 Horizontal Step 2/6 • Ask a friend or family mem- ber to help. • Sit on a chair and keep your head facing forward. • Place the sizing tool on your ear and ensure that the top line is horizontal.
  • Page 53 Step 3/6 • Ask your friend or family member to take a photo of your ear. • Make sure that both your ear canal and the sizing tool are visible in the photo.
  • Page 54 Step 4/6 • Look at the photo just taken and see which colored band aligns with the top of your ear canal. • The size you need is the number in the colored area.
  • Page 55 Step 5/6 Repeat these steps for the oth- er ear. You may need a differ- ent length for the other ear.
  • Page 56 Step 6/6 • If you feel uncomfortable while wearing the device, you can con- tact us at: support@hiorka.com to replace the receiver wire with a different size. • Please attach a photo of your ear measured with a sizing tool.
  • Page 57 Troubleshooting...
  • Page 58 Is the Bluetooth turned Turn on Bluetooth. Is the hearing aid Restart your hearing aids. Hearing turned on? aids not Is your Orka Health Restart the app. connect- app working normally? Contact us or book a None of the above. remote consultation with our hearing professional.
  • Page 59 Issue Potential cause Potential solution Switch to “Speech focus” Is the noise too loud? program in the app. Are hearing aids Charge your hearing aids. charged? Are hearing aids turned Sound Restart your hearing aids. (too loud, too soft, Are hearing aids Check the volume in the no sound, muted?
  • Page 60 Issue Potential cause Potential solution Are you wearing a suit- Choose a suitable dome. able dome? Sound Is the receiver wire dis- (too Contact customer service. connected? loud, too soft, no Is the wax guard con- Replace the wax guard. sound, gested? echo)
  • Page 61 Issue Potential cause Potential solution Is the pair of closed “Whis- Change the domes to a domes that you are tling” larger size. wearing too small? Are the hearing aids Make sure that your sitting correctly in the hearing aids are in the charging case? correct charging dock.
  • Page 62 Issue Potential cause Potential solution Refer to How-to video. Is double tapping too Try various tapping slow or too weak? points and frequencies Double on hearing aids. tap not working Is the device connected Make sure that hearing to Bluetooth? aids are connected.
  • Page 63 WiFi turned on? WiFi is on. update Exit the app from back- Is your Orka Health succssful ground and then restart app working normally? the app. Did you stay on the Stay on Orka Health App app? during the update.
  • Page 64 ROOM 01B101,BUILDING 2, NO. 118 RONGKE ROAD, SHANGHAI, 201203, CHINA Period of use: 3 years Information in this brochure is Website: www.hiorka.com subject to change without notice. Tel: (800) 653-6022 Email: support@hiorka.com ©2023 ORKA HEALTH CO., LTD. All rights reserved|2023-08-30...

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