ORKA One User Manual

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Orka One User Guide

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Page 1 Orka One User Guide...
Page 2 Welcome...
Page 3 Thank you for choosing Orka One hearing aids to be your listening buddy and accompany you in your daily life. Please kindly read the user guide to ensure that you understand the device functionality in detail and get the best out of your hearing aids.
Page 4 Contents...
Page 5 Care and maintenance Intended use Exchanging the accessories Components and names Troubleshooting Using the Hearing Aids Taking Your First Orka Step Left and right hearing aid markings Safety Information Putting on the hearing aids Appendix Removing the hearing aids Product specifications...
Page 6: List Of Accessories
List of Accessories...
Page 7 Domes Charging cable (1m) Brush Charging case Wax guard USB-A power adapter User guide...
Page 8 Your Hearing Aids...
Page 9: Instrument Type
Instrument type Your hearing aid is a RIC (Receiver-in-Canal) model. The receiver is placed within the ear canal and connected to the instrument via a receiver tube. Each hearing aid has a built-in lithium-ion battery which is rechargeable and non-removable. Intended use Help people with air conduction hearing impairment compensate for hearing loss.
Page 10: Components And Names
Components and names Hearing aid Receiver tube Microphone hole Dome Receiver Left/Right indicator Charging contacts...
Page 11 Hearing aid power Charging case indicator light Charging space Space for earpieces Reset button USB-C connection to Charging case power Left/Right external power supply indicator light indicator...
Page 12 Using the Hearing Aids...
Page 13 Left and right hearing aid markings There is a red or blue marking on the receiver. The colors indicate if it’s a left or a right hearing aid: Blue: left hearing aid Red: right hearing aid...
Page 14 Putting on the hearing aids Place the hearing aid behind Hold the receiver tube at the bend your ear. closer to the earpiece. Insert the earpiece into your ear canal.
Page 15 Twist it slightly until it sits well. Insert the earpiece carefully and not too deep into the ear. It is recommended to always clean the ear canal before putting on the hearing aids.
Page 16: Removing The Hearing Aids
Removing the hearing aids Hold the receiver tube. Remove the hearing aid from behind Take the earpiece carefully the ear. out of the ear canal. In some extremely rare cases, the earpiece could remain in your ear canal when removing the hearing aid.
Page 17: Turning On/Off
Turning on/off Turning on: Take the hearing aids out Turning off: Place the hearing aids in of the charging case, the hearing aids the charging case, close the charging will turn on, and the hearing aid mode case, and the hearing aids will be will be selected automatically.
Page 18: Charging The Hearing Aids
Charging the hearing aids You will hear two beeps when the battery is low. This means that the hearing aids need to be charged as soon as possible. Each hearing aid has a built-in lithium-ion battery which is rechargeable and non-removable. Do not hold the RIC tubes to remove the hearing aids from the charging case.
Page 19 Please refer to the following instructions to charge your hearing aids: The two LED lights near the left and right charging space display the power of the two hearing aids respectively. Insert the left and right hearing aids into the corresponding left and right charging spaces.
Page 20 Open the charging case, the hearing aid power indicator lights will light up for a few seconds, and the color of the indicator lights will show the charging status of the hearing aids: Hearing aid power indicator light Charging state Orange Charging Green...
Page 21: Reset Button
Connecting to the power supply Plug the USB-A end of the charging cable into the power adapter. Plug the USB-C end of the charging cable into the USB-C connection on the charging case. Plug the power adapter into a power outlet.
Page 22 Bluetooth...
Page 23 Ensure that the Bluetooth function is enabled on the device you want to pair with (for example, mobile phone). A list of Bluetooth devices found will be displayed on the device. Select the Bluetooth name "Orka One" and pair it. You will hear two beeps indicating the successful pairing.
Page 24: Phone Calls
Phone calls When pairing and connecting the hearing aids to your phone, whether in hearing aid mode or wireless mode, you can answer calls from Bluetooth devices through your hearing aids. When receiving a call, a notification will be heard in the hearing aids. Accept the call by tapping either of the hearing aids twice or directly via your phone.
Page 27 Downloading the Orka Health app To download the Orka Health app from App Store Open the App Store on your iPhone. Enter Orka Health in the search bar and select the app. Tap Get to download the app for free. Tap Install.
Page 28 Signing into the app Open Orka Health App. If you have an existing account, sign in and you will be directed to connect your device with Orka One. Otherwise, follow the steps below to sign up. You must create an account and log in to use certain features, like remote controlling. To create your Orka One new account, tap SIGN UP.
Page 30: Navigating The App
Navigating the app Connect with customer service or schedule an appointment Battery level Denoise modes Upload your Hearing audiogram to aid volumn check your sliders hearing loss level Settings Slide to switch between hearing aid and wireless mode Dashboard Menu...
Page 31 Audiogram upload Audiogram preset slider Audiogram Uploading...
Page 32: Caring For Your Device
Caring for Your Device...
Page 33: Care And Maintenance
Routinely caring for your hearing aids and charging case contributes to enhancing your using experience and outstanding device performance. Please refer to the following specifications when cleaning, drying, and storing your Orka One hearing aids. For further information regarding product safety, see the chapter “Safety Information". Cleaning Wipe the hearing aids daily with a soft and dry tissue.
Page 34 Drying Use conventional products to dry your hearing instruments. Consult your hearing care professional about recommended drying products and specific instructions on drying your hearing aids using the recommended tools. After exposing the hearing aids to dust or sweat, clean and dry the them immediately. Remove the hearing aids when bathing or swimming, and never immerse the hearing aids in water.
Page 35 Exchanging the accessories Exchanging domes Hold the receiver with one hand and the dome with the other. Gently pull off the dome to remove. Clean the receiver with a soft cloth. Hold the receiver with one hand and the dome with the other.
Page 36 Exchanging the earwax guard Each of your hearing aids is equipped with a wax guard to protect the receiver from earwax damage. Please check the wax guard regularly and exchange it if being dirty or if sound quality deteriorates. The wax guard should be replaced every 2-3 months.
Page 37 Insert the new wax guard on the Press down the wax guard firmly, other side of the tool into the top take out the replacement tool, of the receiver. and the wax guard is successfully replaced.
Page 38: Troubleshooting
Troubleshooting...
Page 39 Problem Possible Cause(s) Solution(s) - Charge the hearing aids - Speaker/earpiece blocked Hearing aids not functioning - Clean microphone hole - Battery fully discharged - Reboot the hearing aids Put on the hearing aids according to the instructions - The hearing aids not inserted given in the user guide.
Page 40 Problem Possible Cause(s) Solution(s) Hearing aids too loud Volume too high Decrease volume - Low battery - Charge hearing aids Hearing aids not loud enough or - Volume too low - Increase volume distorted - Microphone hole/earpiece - Clean microphone hole/ blocked earpiece Hearing aids playing two beeps...
Page 41 Problem Possible Cause(s) Solution(s) Charging case power indicator Charging case power too low Charge the charging case light not lighting up The phone call function not work- Hearing aids not paired to the Pair hearing aids to the phone phone If the problem persists, please contact your hearing care professional for additional assistance.
Page 42 Taking Your First Orka Step...
Page 43 The beginning of a new hearing journey Yes! It’s finally happening! That's the first thought that pops up in every user's mind when they get their hands on the brand new AI DeNoise hearing aids. Well, outstanding hearing aids may completely change your world.
Page 44 What to expect in the first few weeks The first days are always the hardest. As you get started with your Orka One hearing aids, you'll notice some changes in the sounds received in your ears. That's why we thought it would be best to let you know what to expect.
Page 45 Why is it so loud? It's okay...it will get loud. Your hearing aids are bound to pick up sounds which you may have never heard before distinctively. Let's say, even though the sound of crunching crisps is not a new thing, it may sound louder. That's why we always advise our users to keep the volume low when wearing your hearing aids for the first time.
Page 46 Learning your device inside out When your Orka hearing aids arrive, there will be the actual device and accessories. Accessories include the charging case, charging cable, wax guard, power adapter, etc. Everything in the package serves unique purposes. This is where the concept of learning your hearing aid comes into play.
Page 47 Say goodbye to the hassle of holding and maintaining conversations in noisy places. Once you start adjusting to the new sounds from your environments and getting accustomed to the Orka hearing aids, your ability to understand speech will significantly improve.
Page 48 The final step After learning how to clean, maintain, and get fully adjusted to using your hearing aids in the house where it's less noisy, try wearing it in places with many background noises like restaurants. Use the settings to filter out the background noises to see if you can hold a conversation with the person right in front of you without getting distractions.
Page 49 The world will be loud for the first couple of hours. If you experience any problems adjusting to your hearing aids, get in touch with our audiologists or Orka support team, and we will gladly help you out.
Page 50: Safety Information
Safety Information...
Page 51 To avoid possible personal injury or property damage caused by electric shock, high temperature, fire, radiation, explosion, mechanical hazards, and improper use, please read and observe the following items before using this product: This hearing aids are customized according to a personal audiogram and can only be used by the person who owns it.
Page 52 In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. If it happens, it is strongly recommended to see a physician for safe removal. To avoid pushing the dome towards the eardrum, never re-insert the speaker into the ear canal. Keep the wireless hearing aids at least 15 cm (6 inches) away from the active implant.
Page 53 Do not wear your hearing aids when applying perfume, spray, gels, lotion, or cream. Never wash the microphone inlet. Doing so could cause the hearing aids to lose its special acoustic features. Protect your hearing aids and charging accessories from heat. Never use a microwave or other heating devices to dry your hearing aids or charging accessories due to the risk of fire or explosion.
Page 54 Appendix...
Page 55: Product Specifications
Product specifications Product name Orka One Bluetooth 5.0 Bluetooth Lithium-ion rechargeable battery Battery specification Hearing aid: 30*30*9.6mm Size Charging case: 95*30*56mm Hearing aid: 4.60g Weight Charging case: 75.50g Hearing aid: 1h Charge time Charging case: 2h Hearing aid mode: 10h...
Page 56: Performance Parameters
Performance parameters Orka One Product name Max: 120dB Output saturation HFA: 110dB (90 dB SPL input) HFA: 44dB Full-on gain 32dB Reference test gain 250-7772Hz Frequency range 2.2%: 500Hz 70dB 1.6%: 800Hz 70dB Total harmonic distortion 0.1%: 1600Hz 65dB Equivalent input noise...
Page 57: Power Supply Specifications
Power supply specifications Power adapter input voltage 100-240V 50/60Hz 0.2A Power adapter output voltage 5V/1A Charging case input voltage 5V/1A USB cable specifications USB 2.0 Type-C 3A, Length 1m...
Page 58: Compliance Information
Compliance information Declaration of conformity Orka hereby declares that this Orka One product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
Page 59 If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct interferences using one or all of the following measures: Reorient or relocate the receiving antenna.
Page 60 Wireless radio transmission The following tables summarize the technical details of the wireless technology: Wireless functions and operating characteristics Antenna type Monopole antenna 2402-2480MHz Operation frequency GFSK, π/4DQPSK, 8DPSK(BT);GFSK(BLE) Modulation Radiated power <2.5mW Wireless functions and operating characteristics - Bluetooth Range ≤10m Bluetooth mode...
Page 61 Individual MAC wireless for each unit is checked during each transmission. A built-in pairing table that specifies valid and legitimate pairing among units. A proprietary Orka communication protocol that checks the package numbers during each transmission. A Cyclic Redundancy Check (CRC) to check data validity and correct errors.
Page 62: Operating, Transport, And Storage Conditions
Operating, transport, and storage conditions Operating conditions Discharging Charging Temperature -10-50°C 0-40°C Relative humidity 5-93% 5-93% Risk of injury, fire, or explosion during shipment. Shipping hearing instruments needs to abide by local regulations. Please use this product within the specified temperature range. If the temperature is too °C high or too low, it may cause equipment failure.
Page 63: Possible Side Effects
20-80% 5-90% (recommended) Relative humidity 10-80% 5-90% (maximum range) Possible side effects Minor itchiness, redness, and irritation may occur as your ear becomes accustomed to having an object in it. If this or anything related may arise, please contact Orka.
Page 64 Bluetooth SIG, Inc. and sent to a designated collection point any use of such marks by Orka One for recycling and recovery to prevent is under license. Other trademarks from harming the environment or...
Page 65: Important Notices
Important notices Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) Visible congenital or traumatic deformity of the ear.
Page 66 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
Page 67: Service And Warranty
In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it. Service and warranty Orka One offers a 2-year limited warranty and a 45-day free trial period valid from the date you receive the product. This limited warranty covers manufacturing and material defects in the hearing aids and charging case, but does not cover accessories including tubes, domes, and external receivers respectively.
Page 68 Manufactured by: Evoco Labs Co., Ltd., 58 Xiangke Road, Shanghai, China Information in this brochure is subject to change without notice. ©2020 Evoco Labs Co., Ltd., All rights reserved. Rev A 11/20 www.hiorka.com...

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