Page 1 AirCard W802S Personal Hotspot User Guide 2400092 Rev 1...
Page 3 Notice totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless modem are used in a normal manner with a well-constructed network, the Sierra Wireless modem should not be used in...
Page 4 ® This product includes technology licensed from QUALCOMM Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group. Licenses A large amount of the source code to this product is available under licenses which are both free and open source.
Page 5 Preface For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
Page 6 AirCard W802S User Guide stating that you changed the files and the date of any change. b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
Page 7 Preface If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code.
Page 8 AirCard W802S User Guide 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded.
Page 9 Preface How to Apply These Terms to Your New Programs If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms.
Page 10 AirCard W802S User Guide <signature of Ty Coon>, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library.
Page 11 Preface NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Page 12 AirCard W802S User Guide permission. For written permission, please contact openssl- core@openssl.org. 6. Products derived from this software may not be called “OpenSSL” nor may “OpenSSL” appear in their names without prior written permission of the OpenSSL Project. 7. Redistributions of any form whatsoever must retain the following acknowl- edgment: “This product includes software developed by the OpenSSL Project for use in...
Page 13 Preface 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 14 AirCard W802S User Guide Pittsburgh, PA 15213-3890 (412) 268-4387, fax: (412) 268-7395 tech-transfer@andrew.cmu.edu 4. Redistributions of any form whatsoever must retain the following acknowl- edgment: “This product includes software developed by Computing Services at Carne- gie Mellon University (http://www.cmu.edu/computing/).” CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH...
Page 15 Preface THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. PPPDump License Copyright (c) 1999 Paul Mackerras. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1.
Page 16 AirCard W802S User Guide THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR...
Page 17 © 2010 Sierra Wireless. All rights reserved. Trademarks AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra Wireless. AirPrime, AirLink, AirVantage, Sierra Wireless, the Sierra Wireless logo, TRU-Install, and the red wave design are trademarks of Sierra Wireless. ® ® Windows...
Page 18 AirCard W802S User Guide Revision History Revision Release Changes number date Oct 10 Initial release 2400092...
Page 19: Table Of Contents
Contents Device Basics ..........25 Your Device .
Page 20 AirCard W802S User Guide Changing the Password and Settings ......38 Activating and Using Your Network Service ..... . 41 Using Your Device .
Page 21 Contents Home Page Buttons ......... . . 60 Buttons Along the Top of the Home Page .
Page 22 AirCard W802S User Guide Advanced Settings..........78 Accessing the Advanced Settings Window .
Page 23 Contents Resources ........... . 111 More Information .
Page 24 AirCard W802S User Guide Technical Specifications, Safety Information, and Regulatory Information ......... 125 Technical Specifications .
Page 25: Device Basics
It also describes your device (its various connectors and buttons). Your Device The AirCard W802S personal hotspot provides a simple way to use your 3G/4G Internet connection with any Wi-Fi-enabled device, and to share your Internet connection with friends and family.
Page 26: Components Of Your Device
AirCard W802S User Guide Components of your device Your device consists of these main components: • Wi-Fi access point The Wi-Fi access point connects your computers and other Wi-Fi-enabled devices to your device. • 3G modem The 3G modem connects your device to the Internet via the 3G (CDMA 1X/ EVDO) network (more widely available, compared to 4G).
Page 27: Package Contents
This user guide provides you with all the information you'll need to install and use your AirCard W802S personal hotspot. The printed Quick Start guide that comes with the AirCard W802S personal hotspot should be sufficient for most installations. •...
Page 28: Getting Started With Your Device
AirCard W802S User Guide • Chapter 6 contains frequently asked questions, troubleshooting tips, and resources for getting help. (See "Resources" on page 111). • Chapter 7 lists the electrical, radio frequency, and other parameters of the device for those who require technical information, as well as safety infor- mation and regulatory information.
Page 29: Your Device
The battery compartment is on the back of the device. The battery is replaceable. If you need a new battery or want to purchase a high-capacity battery (which provides improved battery life), visit the Sierra Wireless online store at https://www.sierrawireless.com/eStore/. Installing the Battery 1.
Page 30: Connecting Through Usb
AirCard W802S User Guide 2. Align the battery contact points with those inside the battery compartment, and insert the battery into the device. 3. Replace the battery compartment cover. Connecting Through USB Note: If you’ll be using USB for data transfer (and not just for charging the device), you "Making a Tethered Connection"...
Page 31: Charging The Device
Your Device Use the USB cable to connect the device to your computer when: • You want to charge the device, but you don't want to use the power adapter, or the power adapter is not available. • Your computer does not have Wi-Fi. •...
Page 32: Using The Ac Charger With Usb Port
AirCard W802S User Guide Using the AC Charger with USB Port 1. Insert the smaller (Micro B) end of the USB cable into the USB connector on the side of the device. 2. Insert the other (USB) end of the USB cable into the power adapter.
Page 33: Power Button
Your Device Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a warning message that your computer is running on UPS backup battery and that you should perform a computer shutdown. You can continue with your work. To prevent this "Making a Tethered message from being displayed, install the device driver.
Page 34: Using The Power Button To Determine The Device State
AirCard W802S User Guide Using the Power Button to Determine the Device State The power button on the device also indicates the device's status, as shown in the following table. Description Your action Power button • • Not lit The device is turned off, and may or To turn the device on, press and hold the may not be charging.
Page 35: Lcd
Your Device If the LCD is not lit, see "Turning Your Device On" on page 33. Interpreting the LCD The LCD shows icons and text that reflect the status of the device and your connection. Signal strength 3G/4G status Alerts Number of Wi-Fi users Battery status Device name.
Page 36: Mute Switch
AirCard W802S User Guide Mute Switch The mute switch is used to turn on or off sounds from the device. The mute switch is located on the side of the device: "Sounds Information Tip: You can also disable sounds through the home page. See and Settings"...
Page 37: Installing And Setting Up The Device
112. After you’ve connected to the Wi-Fi network, the device LCD displays "Open any web page to continue setup." 7. Open your Web browser. The "Welcome to your AirCard W802S" window opens. Note: This window displays the administrator password and the address of the device home page.
Page 38: Changing The Password And Settings
• To keep the default settings of the device, click one of the following: The Internet · (to start surfing) My AirCard W802S's home page · (to view the device status, customize settings). Proceed to "Using Your Device" on page 43.
Page 39 , during the device setup), a window with four Wi-Fi security options opens. Note: All the devices used with the AirCard W802S personal hotspot must support the selected security type. Going from no security to stronger security, the options are: None •...
Page 40 AirCard W802S User Guide WEP-64 Bit - Open • Lower security. Works with older and newer Wi-Fi devices. Recommended only if any of your devices don't support WPA or WPA2. Open WEP uses the key for encryption, but not for authentication.
Page 41: Activating And Using Your Network Service
Installing and Setting Up the Device Activating and Using Your Network Service Note: If you're able to connect to 3G, you are already set up to use <Carrier_Name> "Using Your Device" service on the 3G network; no further action is needed. Proceed to on page 43.
Page 42 AirCard W802S User Guide 2400092...
Page 43: Using Your Device
4: Using Your Device Connecting Through USB TRU-Install TRU-Install is a Sierra Wireless feature that installs the necessary drivers the first time you connect the device to your Windows or Mac computer through the USB cable. (For details, see "Making a Tethered Connection"...
Page 44 If you’re running Windows Vista and the AutoPlay window opens, click setup.exe 4. In the TRU-Install window, click 5. Go through the installation of the Sierra Wireless USB driver. (Follow the instructions on the screen.) — or — 1. Using Wi-Fi, connect to the device. See "How Do I Connect to Wi-Fi?"...
Page 45: Browser Interface Home Page
Using Your Device 5. If the "Welcome to the Sierra Wireless Driver Installer" window isn’t automati- cally displayed, double-click the file that you’ve downloaded. Continue 6. In the "Welcome to the Sierra Wireless Driver Installer" window, click 7. Follow the instructions on the screen.
Page 46: Displaying The Home Page Of The Device
Clicking one of these buttons displays a window or a menu. See the Top of the Home Page" on page 60. This is the Virtual Device; it reflects the status of your AirCard W802S personal hotspot. If you click the image, a movable Mini Window is opened. "Virtual Device"...
Page 47: Logging On As An Administrator
Using Your Device Logging On as an Administrator You don't need to log in to access and use the home page. However, when you're logged in: • Additional information appears in the window that appears when you click an item on the left side of the home page. See "Vertical Row (of Icons and Text)"...
Page 48: Mini Window
AirCard W802S User Guide Mini Window If you click the virtual device on the home page, the Mini Window opens — an image of the device in a separate Web browser window. Similar to the virtual device, the Mini Window reflects most of the icons and text displayed on the real device.
Page 49: Alerts
Using Your Device Alerts Displaying Alerts The alerts icon indicates whether there are any alerts (messages that require your attention). The icon is on the left side of the home page. Click the icon to display the Alert window. If more than one alert is available: •...
Page 50: 3G Network Update Available
Remove and reinsert the microSD card. 2. If the card is still not working, try it in the microSD slot of another computer. If it works in the other device, the card slot on your AirCard W802S personal hotspot may have a problem.
Page 51: Software Update Available
Using Your Device Software Update Available The update may improve performance and add or modify features. Note: During installation of the update, your Internet and Wi-Fi connections won’t be available. When the installation is complete, you will need to reconnect to Wi-Fi. To install the update: 1.
Page 52: Sharing Your Connection
AirCard W802S User Guide To launch a connection: Connect • Click on the Virtual Device on the home page (you must be logged in). — or — Connect Click in the Mini Window (you must be logged in). — or —...
Page 53: Signal Information
Using Your Device Most of these icons are also shown on the physical device and Virtual Device (page 47). Hover the mouse over an icon; the corresponding icon on the Virtual Device is highlighted. If you click an icon or the text, a window opens with additional information, as shown in the following screenshot.
Page 54: Mobile Broadband Information And Settings
AirCard W802S User Guide · Tables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR (for 4G). RSSI reflects the signal strength of the network. Ec/Io is a dimensionless ratio of the average power of a channel, typically the pilot channel, to the total signal power.
Page 55: 3G Roaming Information And Settings
Using Your Device If you don’t have 4G coverage, you can save power by selecting "3G Only". To automatically connect to the network upon loss of connection or when the Connect Automatically device powers on, select 3G Roaming Information and Settings The roaming indicator shows whether you are roaming.
Page 56: Wi-Fi Users Information And Settings
AirCard W802S User Guide For more information, see "Alerts" on page 49. Wi-Fi Users Information and Settings The Wi-Fi users icon shows how many Wi-Fi users are connected to the device. Icon Description No Wi-Fi users are connected. (One user is connected via USB).
Page 57: Battery Information And Settings
Using Your Device Battery Information and Settings The battery icon indicates the state of the battery of the device. The text next to the icon displays additional information, for example, the charging status (% remaining or % complete). Tip: You can also check the battery icon from the Home page, Mini Window, and Device LCD.
Page 58: Internet Connection Information
AirCard W802S User Guide To exit standby mode: • Connect the device to the power adapter or computer, through the USB cable. — or — Press the power button Internet Connection Information Note: Data usage amounts are approximate and should not be used for billing purposes.
Page 59: Sounds Information And Settings
Using Your Device When you're logged in, you can: • Enable or disable the microSD card slot. See "Enabling the microSD Card Slot" on page 62. • Set up access to the card. See "Setting Up Access to the microSD Card" page 62.
Page 60: Home Page Buttons
AirCard W802S User Guide Home Page Buttons Buttons Along the Top of the Home Page The top horizontal part of the home page has the following areas and buttons: Admin Login • . See "Logging On as an Administrator" on page 47.
Page 61: Buttons Below The Virtual Device
Using Your Device Feedback Feedback button opens, in a new Web browser window (or tab), the online feedback site for your device. Note: This button is available only when you're connected to the Internet. Help Button This button displays a menu with options to: •...
Page 62 AirCard W802S User Guide Enabling the microSD Card Slot Before computers can recognize the microSD card, you must enable the microSD slot on the device. 1. Ensure you're logged in to the home page. Enable SD Card 2. In the SD Card Information and Settings window, select .
Page 63: Inserting A Microsd Card
Using Your Device Inserting a microSD Card To insert the microSD card: 1. Gently flip open the tab labelled "microSD" on the side of the device. 2. Gently insert the microSD card (label facing up) into the slot on the side of the device, until the microSD card clicks into place.
Page 64: Accessing The Microsd Card
AirCard W802S User Guide Accessing the microSD Card If the microSD slot is enabled, an inserted card appears in your file browser as a shared network drive. The way to access the card varies, depending on your operating system. <Hostname>...
Page 65: Updates
Using Your Device Updates Note: If a software update, 3G network update, or 3G profile update is available, the device LCD displays a message, and an alert is available from the home page. See "Software Update Available" "3G Network Update Available" on page 51 and page 50.
Page 66: Manually Checking For Updates
AirCard W802S User Guide Manually Checking for Updates Note: During installation of the update: • DO NOT turn off or unplug the device. • Your Wi-Fi and Internet connections won’t be available. "How Do When the installation is complete, you will need to reconnect to Wi-Fi. (See I Connect to Wi-Fi?"...
Page 67: Upgrade Firmware From A File
Upgrade Firmware From a File Use this option when you have an updated firmware file that you've, for example, downloaded from the <Carrier_Name> or Sierra Wireless website. Note: During installation of the update: • DO NOT turn off or unplug the device.
Page 68: Viewing Device Information
AirCard W802S User Guide Viewing Device Information 1. Log in to the home page. Advanced settings 2. Click Device > About 3. Click WAN mode (WAN mode Note: 4G information is not available if is "3G only". is in Advanced settings > WAN >...
Page 69: Reset Button
Using Your Device MAC Address • MAC address of the 4G module. Each wireless device has a unique MAC address (assigned by its manufacturer). Firmware Version • Firmware version of the 4G component of the device. The window also has buttons to: •...
Page 70: Restarting The Device
AirCard W802S User Guide Restarting the Device Tip: Alternatively, you may be able to restart the device by pressing and holding the power button on the device for three to four seconds. If the device or the home page seems to stop responding, you can reset (restart) the device: 1.
Page 71 Using Your Device 4. Replace the battery compartment cover. Rev 1 Oct.10...
Page 72 AirCard W802S User Guide 2400092...
Page 73: Settings
5: Settings Power Settings Battery and USB Power Settings You can specify the settings for battery and USB power: Better battery life • — At the cost of a shorter Wi-Fi range. Longer Wi-Fi range • — At the cost of a shorter battery life. To choose an option: 1.
Page 74: Setting The Lcd Timeout
AirCard W802S User Guide LCD Backlight 4. Set the field to helps prolong the battery life, but you can't check the LCD for status icons and messages.) Setting the LCD Timeout Tip: Alternatively, you can permanently turn off the LCD, in which case it will never "Turning the LCD On or Off"...
Page 75: Sounds
Settings Sounds Enabling and Disabling Sounds You can enable or disable sounds of the device through: • The mute switch on the device (disables all sounds). See "Mute Switch" page 36. • The browser interface (selectively disables sounds). See "Sounds Information and Settings"...
Page 76: Low Battery Alert
AirCard W802S User Guide Low Battery Alert You can set an alert to sound when the battery level is low. Setting the Alert From the Home Page 1. Ensure you're logged in to the home page. 2. Click the Sounds icon ( Low battery 3.
Page 77: Login Settings
Settings Login Settings Changing the Administrator Password Note: If you forget the Admin login password, you’ll need to reset the device to its default "What Do I Do if I Forgot the Adminis- settings and go through the device setup. See trator Password?"...
Page 78: Advanced Settings
AirCard W802S User Guide 5. In the row for the computer that you want to disable automatic login, click Remove Advanced Settings From the Advanced Settings window you can configure all the settings of the device and the browser interface.
Page 79 "Manually Checking for Updates" page 66. TRU-Install • — Installs the necessary drivers the first time you connect the AirCard W802S personal hotspot to your Windows or Mac computer. For information on this feature, see "TRU-Install" on page 43. Windows Mac OS X •...
Page 80 AirCard W802S User Guide Sounds Panel Device From the Sounds panel of the tab, you can enable or disable sounds for specific types of events. 1. Log in to the home page. Advanced settings 2. Click Device > Sounds 3. Click...
Page 81 Settings The following information is displayed: Model Number • Manufacturer • Software Version • Firmware version for the routing hardware component of the device. Activation Status • 3G activated, or not activated. Activation Date • Date that the 3G modem was first activated. Network Operator •...
Page 82: Wan Tab
AirCard W802S User Guide Log Panel 1. Log in to the home page. Advanced settings 2. Click Device > Log 3. Click From this window, you can: • Enable logging of system events. See "Enabling and Disabling Logging of System Events"...
Page 83 Settings Connect Automatically • to the network when the AirCard W802S personal hotspot powers on. Failover wait time • — How long the device should wait, after it loses the connection with the preferred network, before it attempts to connect to the...
Page 84: Wi-Fi Tab
AirCard W802S User Guide Preable • — Preamble ID of the current base station that the modem is listening Realm • — Login address used for 4G service (user@realm). Certificate information • Wi-Fi Tab Network Panel 1. Log in to the home page.
Page 85 Settings Basic Rate • — Type of wireless devices connected to your network. If you're certain that all of the Wi-Fi devices used with your device support 802.11g only 802.11g, then select (this ensures faster Wi-Fi speeds); other- 802.11b/g compatibility wise, select RTS Threshold •...
Page 86: Configuring The Wi-Fi Network
The SSID identifies your Wi-Fi network and is visible to other Wi-Fi-enabled devices. It appears on your device’s LCD screen; if more than one AirCard W802S personal hotspot is available, you can use this name to tell the devices apart.
Page 87 Settings To change the SSID: 1. Log in to the home page. Advanced settings 2. Click Wi-Fi > Network 3. Click SSID 4. In the field, enter the new name. SSID If the field is not available, Link SSID and Hostname is enabled. You Hostname must either edit (and the SSID will get the same value), or disable...
Page 88: Wi-Fi Security
AirCard W802S User Guide Wi-Fi Security By default, Wi-Fi security is enabled for your device and the Wi-Fi network. Note: All the devices used with the AirCard W802S personal hotspot must support the selected security type. To change the security used by Wi-Fi: 1.
Page 89 Settings Save 5. Click The option you select determines the Wi-Fi security used and also the maximum length of the Wi-Fi password. Wi-Fi Password If Wi-Fi security is enabled, a Wi-Fi password is required to connect to the Wi-Fi network. Some general rules to make your password more secure: •...
Page 90 4. In the list, click 5. Do one of the following: • If the computer you want to allow access is currently connected to the List of connected devices AirCard W802S personal hotspot, click In the row for the computer, click 2400092...
Page 91 Settings • Click MAC Address In the field, enter the MAC address of the computer you're adding to the list. (If you don't know this address, see "Finding the MAC Address" on page 117.) Name In the field, enter a name, for example "Amy's PC". 6.
Page 92: Host Name (Device Name)
AirCard W802S User Guide Displaying a List of Currently Connected Computers 1. Ensure you're logged in to the home page. 2. Click the icon to display the Connected Users window. — or — Advanced settings > Wi-Fi > Mac Filter...
Page 93: Wi-Fi Channel
Settings Wi-Fi Channel The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks in the vicinity using the same channel), try a different Wi-Fi channel. 1.
Page 94: 3G Panel
AirCard W802S User Guide 3G Panel 1. Log in to the home page. Advanced settings 2. Click WAN > 3G 3. Click From this window, you can view or update this information, or perform these actions: Connection Status • : connected, not connected, or dormant.
Page 95: Configuring The Router Tab
Settings Device > About 3. Click Reset Device to Factory Defaults 4. Click 5. When prompted, enter the SPC (Service Programming Code). (If you don't know your SPC, contact <Carrier_Name>.) You won't be able to establish a data connection until you: 1.
Page 96: Lan Panel
AirCard W802S User Guide UPnP (Universal Plug and Play) UPnP provides simple and robust connectivity among consumer electronics, intelligent appliances, and mobile devices from many different vendors. For more information, see www.upnp.org. Note: If UPnP is enabled, there are potential security risks.
Page 97 Settings DHCP Server • (enable DHCP) Note: The following items are displayed only when DHCP is enabled. DHCP IP Address Range • The starting and ending address of the range of IP addresses available for the device to dynamically (that is, not permanently) assign to computers con- nected to it.
Page 98 AirCard W802S User Guide DHCP DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to each device on the network and manages other network configuration information for devices connected to your network. You do not need to manually configure the IP address on each device that's on your network.
Page 99 Settings DNS Mode • DNS Mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. See "DNS Mode" on page 100. DHCP Static Assignment List • — Assign a permanent (static) IP address to a device on your network, and view the static IP assignment list.
Page 100: Port Forward Panel
AirCard W802S User Guide DNS Mode DNS Mode setting specifies how the DNS servers (that the DHCP clients are to communicate with) are obtained. 1. Log in to the home page. Advanced settings 2. Click Router > LAN 3. Click DNS Mode 4.
Page 101 Settings Enabling Port Forwarding Before you can use or configure Port Forwarding, you must enable it. 1. Log in to the home page. Advanced settings 2. Click Router > Basic 3. Click Port Forwarding Enable 4. Next to , select Save 5.
Page 102: Port Trigger Panel
AirCard W802S User Guide 3. To keep the application in the list (in case you want to re-enable port Enable forwarding later on), clear the check box. — or — To remove the application from the list: a. Click the row that you want to remove.
Page 103 Settings Protocol 3. In the last row of the table, in the first list, click the protocol(s) used by the application for outgoing traffic (to the Internet, sent through the trigger ports). Trigger Ports 4. In the field, enter the port number(s) used to determine that the application is in use (that is, specify the port number or range of port numbers that the application uses for outgoing traffic).
Page 104: Dmz Panel
AirCard W802S User Guide DMZ Panel DMZ stands for "demilitarized zone". You can select one computer to receive all unsolicited incoming connections. The IP address of the DMZ is the default recipient of incoming packets (from the Internet) that are not handled by port forwarding rules, port triggering rules, or NAT'd connections: 1.
Page 105: Resetting The Software To Default Settings
Settings — or — To forward incoming traffic from certain IP addresses: Restriction a. Click b. In the two additional fields that are displayed, enter the start and end IP addresses of a range. 5. Using the DHCP Static IP Assignment List, assign an IP address based on the MAC address of the computer that is in the DMZ.
Page 106 AirCard W802S User Guide 2. Find the small hole below and to the right of the battery compartment. The reset button is inside this hole. Reset button 3. Insert a thin object (for example, the end of a paper clip) into the hole, and...
Page 107: Exporting And Importing Settings
Settings 5. Check the device LCD. If it displays "Reset to factory defaults? Press accept", press the power button on the device. 6. Follow the instructions on the device LCD. Exporting and Importing Settings Exporting Settings Settings include configuration information for the device, network, and browser interface.
Page 108: Connection History
AirCard W802S User Guide Connection History The connection history shows the time of connections to and disconnections from the Internet. Note: The connection history does not log the amount of data transferred. In the Internet Connection Information window, you can view information on the current billing cycle and "Internet Connection Information"...
Page 109: Setting The Method Used For Time Acquisition
Settings The following system events are always logged: • Intrusion alerts • Unexpected power loss • Critical battery • Critical temperature • Routing hardware settings reset • Firmware update Enabling and Disabling Logging of System Events 1. Log in to the home page. Advanced settings 2.
Page 110: Setup Pages
3G coverage. Use this setting if you have 4G but no 3G coverage. Setup Pages Welcome to Your Device Window - Select an Option The “Welcome to Your AirCard W802S window” opens: • Automatically, as part of the initial setup of your newly purchased device.
Page 111: Resources
6: Resources More Information Visiting the <Carrier_Name> Website Check www.<Carrier_Name>.com/support for product updates and support. Contacting Customer Service You can reach <Carrier_Name> Customer Service by: • Visiting www.<Carrier_Name>.com/support Online Help 1. In the browser interface, click the Help button ( ) and, from the Online Help menu, select...
Page 112: Frequently Asked Questions
Other operating systems Please see the user documentation for your operating system or computer. 2. Select the Wi-Fi network provided by the AirCard W802S personal hotspot and connect to it. (If prompted for a network key/security key/password, enter the Wi-Fi password.) Is Roaming on 4G Supported? At the time of this release, roaming on 4G is not supported.
Page 113: What Do I Do If I Forgot The Administrator Password
Resources Note: If you've forgotten both the Wi-Fi password and the administrator (login) password, "Resetting the Software to then you must reset the software to default settings. See Default Settings" on page 105. What Do I Do if I Forgot the Administrator Password? 1.
Page 114: Device Location
Move the device and your computer to another location — you may be in or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings, furniture) between the AirCard W802S personal hotspot and other wireless devices decreases the signal strength.
Page 115: Improving 3G Network Service
Resources Improving 3G Network Service To improve your network service, periodically check for PRL and profile updates. The PRL (Preferred Roaming List) is an account configuration item set by your service provider. It controls the radio channels and network carrier used by the 3G modem.
Page 116: Security Tips
AirCard W802S User Guide 3. Double-click the Wi-Fi client network adapter of your computer — for example, “Intel(R) WiFi Link 5100 AGN” in the following screenshot. Advanced 4. If the Wi-Fi client network adapter is by Intel, click and, in the...
Page 117: Finding The Mac Address
Resources • Use MAC filtering to specify computers that are or aren't allowed to connect to the network. See "MAC Filter Panel" on page 85. Finding the MAC Address You'll need to know the MAC address of a device, when performing any of the following: •...
Page 118: Finding The Ip Address
USB Tethered Connection" on page 43 and "Making a Tethered Connection" on page 43. • Go to www.<Carrier_Name>.com/support to access troubleshooting and other resources. • The knowledge base at the Sierra Wireless website (www.sierrawireless.com/ support/customer_help.aspx) may also be useful. 2400092...
Page 119: Lcd Is Dark
Resources LCD Is Dark The LCD is dark and is not displaying any text or icons if: • The device is turned on and: Advanced settings > Device > Display > LCD Backlight · The LCD is turned off ( ·...
Page 120 AirCard W802S User Guide Connecting to 3G/4G If the LCD displays this message for a long time: 1. Check the signal strength. If it is weak, try the tips in "Improving Signal Strength" on page 114. 2. Try a different Connection Preferences setting. See "Mobile Broadband Infor-...
Page 121: Cannot Connect To Wi-Fi
USB is selected. • Your computer supports the type of Wi-Fi security that the network is set to use. Note: All the devices used with the AirCard W802S personal hotspot must support the selected security type. Basic Rate Advanced •...
Page 122: Cannot Display The Home Page
AirCard W802S User Guide Cannot Display the Home Page Your Web browser may display an error message when you try to display the home page. The error message depends on your Web browser. • "Internet Explorer cannot display the webpage" (Internet Explorer) •...
Page 123: Cannot Connect To The 3G/4G Network
Resources Cannot Connect to the 3G/4G Network • Ensure your computer is connected to the device (through the USB cable or Wi-Fi). See "How Do I Connect to Wi-Fi?" on page 112 or "Making a Tethered Connection" on page 43. •...
Page 124 AirCard W802S User Guide 2400092...
Page 125: Technical Specifications, Safety Information, And Regulatory Information
7: Technical Specifications, Safety Infor- mation, and Regulatory Information Technical Specifications LED Operation "Using the Power Button to Determine the Device State" page 34. Radio Frequency and Electrical Specifications Approvals Battery Size: 1800 mAh Duration for full charge: • AC charger: 1.5 hours •...
Page 126: Software Specifications
AirCard W802S User Guide Software Specifications CDMA (3G) specification IS-2000 Release 0 Data service IS-707A WiMAX (4G) specification IEEE 802.16e-2005 Wi-Fi specification IEEE 802.11b IEEE 802.11g IEEE 802.11n Wi-Fi security and WEP Open & Shared encryption protocols WEP-64 WEP-128 WPA-Personal TKIP & AES (Pre-Shared Key or WPA- PSK) WPA2-Personal TKIP &...
Page 127: Environmental Specifications
• Do not expose to water or other liquids, fire, explosion, or other hazards. • Use the battery only in the AirCard W802S personal hotspot. • If using with a charger, use only the power adapter supplied with the device.
Page 128: Regulatory Notices
AirCard W802S User Guide Regulatory Notices The design of the AirCard W802S personal hotspot complies with U.S. Federal Communications Commission (FCC) guidelines respecting safety levels of radio frequency (RF) exposure for mobile devices, which in turn are consistent with the following safety standards previously set by U.S.
Page 129: Index
Index Numerics 4G Preferred 802.11 standards supported 3G panel of the WAN tab 3G Roaming Information window activation failed About panel of the Device tab activation information, viewing about this guide activation, initiate AC charger (power adapter) configuration, resetting default AC powered settings access to the network, configuring...
Page 130 AirCard W802S User Guide Alert when (low battery) data statistics Alert window blacklist Allow 3G roaming Block (block a computer's access to the Wi-Fi net- Allow all in list (giving computers access to the work of the device) network) Block all in list...
Page 131 Index Connect/Disconnect connected how to tell you're connected to 3G/4G dark LCD icon data statistics for the current connection session play sound when connected disconnected data transferred Wi-Fi users information data transmission rates connected computers, displaying a list of default settings Connected Users window 3G/4G configuration, resetting connecting the device to your computer...
Page 132 AirCard W802S User Guide enabling Wi-Fi DMZ panel of the Router tab firmware, upgrade from a file DNS Mode folder name, microSD card DNS Relay forgot administrator password docking station (Home Crib) forgot Wi-Fi password document overview Forward Ports dormant...
Page 133 Index Last User Has Left brightness icons dark home page (vertical row of icons and text) icons on LCD not lit timeout Import Router Settings turning off automatically important information booklet turning on or off importing settings LCD Backlight improving signal strength lease time, DHCP IMSI (International Mobile Station Identity) LED (Power button on the device)
Page 134 AirCard W802S User Guide assigning an IP address based on MAC 3G, overview address 4G Base Station ID (BSID) finding for a device 4G network access provider (NAP-ID) Wi-Fi users 4G service provider (NSP-ID) Mac device driver, installing 4G, overview...
Page 135 Index alert (update available) load a file loading a file package contents PRL version password reminder, Wi-Fi 3G modem password, administrator problems changing See troubleshooting forgotten; what do I do? Protocol (port forwarding) password, Wi-Fi Protocol (port triggering) changing protocols, network, supported forgotten;...
Page 136 AirCard W802S User Guide roaming status service type router See routing hardware session duration Router IP Address Session total data Router PRI Version Set Guest Password (for microSD card access) Router setting reset Set Guest Username (for microSD card access)
Page 137 Index SSID (Wi-Fi network name) TKIP/AES broadcast Total (amount of data transferred) changing Total data description trademarks Host Name, link to transmission rates SSID Broadcast transmit frequencies Standby Timer transmitter power Standby Timer on Battery or USB Trigger Ports Start (port, for port forwarding) troubleshooting start day of the billing cycle, changing cannot connect to the 3G/4G network...
Page 138 AirCard W802S User Guide connected computers, displaying list of user ID, 3G network connecting to Username and Password Security longer Wi-Fi range MAC Filter panel of the Wi-Fi tab maximum number of users network name (SSID) Network panel of the Wi-Fi tab...

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