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OptiPlex 3000 Thin Client
Service Manual
Regulatory Model: D15U
Regulatory Type: D15U003
March 2022
Rev. A00
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
3000TC Celeron N5105 / 8GB / 256GB / Windows 10
PC Desktop e Workstation
o cerca il tuo prodotto tra le
Dell OptiPlex
migliori offerte di
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Table of Contents
Related Manuals for Dell OptiFlex 3000TC
Summary of Contents for Dell OptiFlex 3000TC
- Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell OptiPlex 3000TC Celeron N5105 / 8GB / 256GB / Windows 10 o cerca il tuo prodotto tra le migliori offerte di PC Desktop e Workstation OptiPlex 3000 Thin Client...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working inside your computer..................5 Safety instructions................................5 Before working inside your computer........................5 Safety precautions................................ 6 Electrostatic discharge—ESD protection....................... 6 ESD field service kit ..............................7 Transporting sensitive components.......................... 8 After working inside your computer..........................8 BitLocker..................................8 Chapter 2: Removing and installing components................9 Recommended tools................................ - Page 4 Running the SupportAssist Pre-Boot System Performance Check..............58 Power-Supply Unit Built-in Self-Test ..........................58 System-diagnostic lights..............................59 Recovering the operating system..........................60 Real Time Clock—RTC reset............................60 Backup media and recovery options..........................61 WiFi power cycle................................61 Chapter 6: Getting help and contacting Dell................62 Contents...
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Page 5: Chapter 1: Working Inside Your Computer
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance. -
Page 6: Safety Precautions
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 7: Esd Field Service Kit
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 8: Transporting Sensitive Components
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. -
Page 9: Chapter 2: Removing And Installing Components
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●... -
Page 10: Major Components Of Optiplex 3000 Thin Client
Major components of OptiPlex 3000 Thin Client The following image shows the major components of OptiPlex 3000 Thin Client. 1. Side cover 2. Heat sink 3. Memory module 4. System board 5. Chassis 6. Speaker 7. Optional module 8. WLAN card 9. -
Page 11: Side Cover
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Side cover Removing the side cover Prerequisites 1. -
Page 12: Installing The Side Cover
Steps 1. Loosen the thumbscrew (6-32) that secures the side cover to the system. 2. Slide the side cover towards the front of the system to disengage the tabs from the slots on the system. 3. Slide and remove the side cover from the system. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. - Page 13 Steps 1. Align the tabs on the side cover with the slots on the chassis. Removing and installing components...
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Page 14: Speaker
2. Slide the side cover towards the back of the system to engage the tabs with the slots on the system. 3. Tighten the thumbscrew (6-32) to secure the side cover to the system. Next steps 1. Follow the procedure in after working inside your computer. -
Page 15: Solid-State Drive Assembly
About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Align and insert the speaker into the slot on the system. 2. Press the speaker into the slot on the system until the release tab clicks. 3. -
Page 16: Installing The Solid-State Drive Assembly
Steps 1. Loosen the two captive screws that secure the solid-state drive heat sink to the system. 2. Lift and remove the solid-state drive heat-sink from the system. 3. Remove the screw (M2x3.5) that secures the M.2 2230 solid-state drive to the solid-state drive slot on the system board. 4. -
Page 17: Memory
Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2230 solid-state drive at an angle into the M.2 card slot on the system board. 3. -
Page 18: Installing The Memory
Steps 1. Pull the securing clips on each end of the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the components on the memory module. -
Page 19: Wlan Card
Steps 1. Verify if the DIMM thermal pad is warpage. If yes, then press the pad to secure it properly to the system board. 2. Remove the blue film on the DIMM thermal pad. 3. Align the notch on the memory module with the tab on the memory-module slot. 4. -
Page 20: Installing The Wlan Card
Steps 1. Remove the (M2x3.5) screw that secures the WLAN-card bracket and the WLAN card on the system board. 2. Slide and remove the WLAN-card bracket from the WLAN card. 3. Disconnect the WLAN antenna cables from the connectors on the WLAN card. 4. - Page 21 Steps 1. Connect the WLAN antenna cables to the connectors on the WLAN card. The following table provides the antenna-cable color scheme for the WLAN card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle)
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Page 22: Optional Modules
Optional modules Removing the optional Type-C module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following image indicates the location of the optional Type-C module and provides a visual representation of the removal procedure. -
Page 23: Removing The Optional Hdmi Module
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Align and place the Type-C module into the optional I/O module slot from the inside of the computer chassis. 3. -
Page 24: Installing The Optional Hdmi Module
Steps 1. Remove the two (M3X3) screws that secure the optional HDMI module to the computer chassis. 2. Disconnect the HDMI module cable from the connector on the system board. 3. Remove the HDMI module from the system. Installing the optional HDMI module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 25: Removing The Optional Serial Module
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Connect the HDMI module cable to the connector on the system board. 3. -
Page 26: Installing The Optional Serial Module
Steps 1. Remove the two screws that secure the Serial module to the computer chassis. 2. Disconnect the Serial module cable from the connector on the system board. 3. Remove the Serial module from the system. Installing the optional Serial module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 27: Removing The Optional Ps/2 Keyboard/Mouse Module
Steps 1. To remove the dummy metal bracket, insert a flat-head screwdriver in the hole of the bracket, push the bracket to release the bracket, and then lift the bracket out from the system. 2. Insert the Serial module into the optional I/O module slot from the inside of the computer chassis. 3. -
Page 28: Coin-Cell Battery
Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. - Page 29 Steps 1. Insert the coin cell battery into the coin-cell battery slot on the system board with the "+" sign facing up. 2. Slide the coin-cell battery under the securing tabs at the positive side of the connector. 3. Press the coin-cell battery into the coin-cell battery slot until it locks into place. Results To install the mylar sheet, follow the below mentioned steps: The coin-cell battery has a black mylar for cosmetic purpose only, not function impact.
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Page 30: Heat Sink
2. Follow the procedure in after working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. -
Page 31: Antenna Assembly
About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1. Align the screws on the heat sink with the screw holders on the system board and place the heat sink on the processor. 2. -
Page 32: Installing The Antenna (Location 1)
Steps 1. Unroute the black antenna-cable from the routing guides under the EMI shielding and from the cable clip. 2. Remove the screw (M3x3) that secures the internal antenna assembly to the system. 3. Lift and remove the internal antenna assembly from the system. Installing the antenna (Location 1) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 33: Removing The Antenna (Location 3)
Steps 1. Remove the adhesive tape from the internal antenna assembly. 2. Align the hole on the internal antenna assembly with the stand on the system. 3. Replace the screw (M3x3) to secure the internal antenna assembly to the system. 4. -
Page 34: Installing The Antenna (Location 3)
Steps 1. Remove the screw (M3x3) that secures the internal antenna assembly to the system and lift it away. 2. Unroute the white antenna-cable from cable clip and the routing guides on the system. 3. Push the internal antenna assembly inside from the opening on the back view and lift it away from the system. Installing the antenna (Location 3) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 35: Sma Antenna Assembly
Steps 1. Remove the fillers on the side cover. 2. Loosen the screw on the internal antenna assembly. 3. Route the white antenna-cable through cable clip and the routing guides on the system. 4. Tilt the internal antenna assembly. Align and insert the antenna bracket on the system board. 5. -
Page 36: Installing The Sma Antenna Assembly (Location 3)
Steps 1. Remove the screw (M3x3) that secures the SMA antenna assembly to the system and lift it away. 2. Push the SMA antenna assembly inside from the opening on the back view and lift it away from the system. Installing the SMA antenna assembly (Location 3) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. -
Page 37: System Board
Steps 1. Remove the fillers on the side cover. 2. Route the white antenna-cable through cable clip and the routing guides on the system. 3. Tilt the internal antenna assembly. Align and insert the antenna bracket into the opening on the system board. 4. - Page 38 1. Coin-cell battery 2. Optional video connector (HDMI/VGA/DP port) 3. Optional I/O cable connector (USB 3.2 Gen 1 Type-C port 4. Memory module slots with DisplayPort Alt mode) 5. WLAN card connector 6. M.2 220 solid-state drive connector The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing components...
- Page 39 Removing and installing components...
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Page 40: Installing The System Board
Steps 1. Remove the screw (M3x5) that secures the speaker holder to the system board. 2. Lift and remove the speaker holder from the system board. 3. Remove the five (M3x5) screws and two (M3x4) screws that secure the system board to the computer chassis. 4. - Page 41 1. Coin-cell battery 2. Optional video connector (HDMI/VGA/DP port) 3. Optional I/O cable connector (USB 3.2 Gen 1 Type-C port 4. Memory module slots with DisplayPort Alt mode) 5. WLAN card connector 6. M.2 220 solid-state drive connector The following images indicate the location of the system board and provide a visual representation of the installation procedure. Removing and installing components...
- Page 42 Removing and installing components...
- Page 43 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.
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Page 44: Chapter 3: Drivers And Downloads
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads... -
Page 45: Chapter 4: Bios Setup
BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. -
Page 46: System Setup Options
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●... - Page 47 Table 4. System setup options—System information menu (continued) Overview DIMM 1 Size Displays the DIMM 1 memory size. DIMM 2 Size Displays the DIMM 2 memory size. Devices Information Video Controller Displays the video controller type of the computer. Video Memory Displays the video memory information of the computer.
- Page 48 Table 6. System setup options—Integrated Devices menu (continued) Integrated Devices By default, all options are enabled. Rear USB ports Enable or disable the individual rear USB ports. By default, all options are enabled. Table 7. System setup options—Storage menu Storage SATA/NVMe Operation Enable or disable the operating mode of the integrated SATA hard drive controller.
- Page 49 Table 9. System setup options—Connection menu (continued) Connection Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller. By default, the option is enabled. HTTPs Boot Feature HTTPs Boot Enable or disable the HTTPs Boot feature. By default, the HTTPs Boot option is enabled.
- Page 50 Table 11. System setup options—Security menu (continued) Security By default, the option is disabled. SMM Security Mitigation Enable or disable SMM Security Mitigation. By default, the option is disabled. Data Wipe on Next Boot Start Data Wipe Enable or disable the data wipe on next boot. By default, the option is disabled.
- Page 51 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 13. System setup options—Update, Recovery menu...
- Page 52 Table 14. System setup options—System Management menu (continued) System Management OS Agent Requests When enabled, Dell OS Agent(s) will be capable of scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention and resolution of hardware related issues.
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Page 53: Updating The Bios
If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 Steps 1. Go to www.dell.com/support. BIOS setup... -
Page 54: Updating The Bios In Linux And Ubuntu
8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS in Linux and Ubuntu To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 www.dell.com/support. -
Page 55: System And Setup Password
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option. -
Page 56: Deleting Or Changing An Existing System Setup Password
About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●... -
Page 57: Clearing Bios (System Setup) And System Passwords
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application. -
Page 58: Chapter 5: Troubleshooting
Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●... -
Page 59: System-Diagnostic Lights
(AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●... -
Page 60: Recovering The Operating System
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 61: Backup Media And Recovery Options
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see... -
Page 62: Chapter 6: Getting Help And Contacting Dell
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...