Troubleshooting - Sharp 32BI2EA Quick Start Manual

10
EXIT – To exit all menus.
NETFLIX – Access the Netfl ix App.
Prime video – Access the Prime video App.
YouTube – Access the YouTube App.
Google Play Movies & TV – Access the "Google Play Movies & TV" online
service.
MTS – Opens audio track menu.
TEXT – To enter/exit teletext.
SUB – To switch the dialogue at the bottom of the screen (on/off ).
TV – To switch to Live TV.
– To play/pause media
– To play in fast rewind mode
– To play in fast forward mode
– To stop the playback
COLOUR BUTTONS – Execute corresponding function at that time.

Troubleshooting

If a full reset (restart) of the TV is required
If you have trouble such as the picture not displaying on the screen or the
remote control not working, reset the TV with the following procedure. If
the problem persists, try the factory reset procedure below.
If an external USB device is connected to the TV, disconnect the USB device
from the TV before resetting.
Power Reset
1. Restart the TV with the remote control.
Press and hold the power button on the remote control for about 5
seconds until the [Power off ] message is displayed. Confi rm this by
pressing OK button and the TV will turn off .
2. Unplug the AC power cord (mains lead).
If the problem persists after step 1, unplug the TV power cord (mains lead)
from the electrical outlet and wait for 2 minutes. Then plug the power cord
(mains lead) back into the electrical outlet.
Hint
Your personal settings and data will not be lost after the TV restarts.
Factory data reset
If the problem persists after a power reset, try a factory data reset.
NOTE: Performing a factory reset will delete all of the TV's data and settings
(such as Wi-Fi and wired network setting information, Google account
and other login information, Google Play and other installed apps).
1. Press the HOME button, then select [Settings] – [Device
Preferences] – [Reset].
2. Select [Reset] – [Erase everything].
After the factory reset process completes successfully, the TV will proceed
into the Initial Setup wizard. You must agree to the Google Terms of Service
and Google Privacy Policy.
No colour/Dark picture/Colour is not correct/Picture
is too bright.
You can adjust colour tone, brightness, picture quality on your TV from
[Picture].
1. Press the HOME button, then select [Settings] – [Device Preferences]
– [Picture].
2. In this menu you can make manual picture adjustments.
3. If you want to reset the [Picture] settings, select [Reset to Default]
option.
Distorted picture./The screen fl ickers.
You can check the connection and position of the antenna (aerial) and
peripheral devices.
• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• When installing an optional device, leave some space between the
device and the TV.
• Make sure that the antenna (aerial) is connected using a high quality
75-ohm coaxial cable.
There are icons and text on the edges of the screen.
In this case, the TV might be in store demo mode. Try exiting store mode.
• Press the HOME button on the remote control and select [Settings] —
[Device Preferences] — [Store Mode]. Disable [Store Mode].
Cannot operate the current screen after the on-
screen keyboard is displayed.
• To return to operation of the screen behind the on-screen keyboard,
press the BACK button on the remote control.
Some channels are blank.
• The channel is for scrambled/subscription service only. Subscribe to a
pay TV service.
• The channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
No sound but good picture.
• Check the volume control.
• Press or VOL+ button to cancel muting.
• Press the MENU button, then select [Speakers] – [TV speakers].
• Remove any headphones.
The TV cannot connect to the Internet/Network.
If the wireless network does not connect or disconnects, try the following.
• Press the HOME button and check that the following setting is enabled.
[Settings] – [Network & Internet] – [Wi-Fi].
• Check the installation location of the TV and wireless router. Signal
condition may be aff ected by the following:
– Other wireless devices, microwaves, fl uorescent lights, etc., are placed
nearby.
– There are fl oors or walls between the wireless router and TV.
• Turn the wireless router off and then on again.
• If the network name (SSID) of the wireless router to which you want to
connect is not displayed, select [Add new network] to enter a network
name (SSID).
If the problem is not resolved even after the procedures above or if
you cannot connect even with a wired network, check the status of the
network connection.
TV can connect to the Internet, but not to certain
apps and services.
• The date and time settings of this TV may be incorrect. Depending on
certain apps and services, you may not be able to connect to those apps
and services if the time is incorrect.
Press the HOME button, then select [Settings] – [Device Preferences] –
[Date & time] – [Automatic date & time] – [Use network-provided time]
to automatically adjust the time through the network.
• Check that the LAN cable or AC power cord (mains lead) of the router/
modem has been connected properly.
• Try using apps later. The app content provider's server may be out of
service.
The remote control does not operate.
Check if the TV is working properly
• Press the power button on the TV to determine if the problem is with the
remote control or not.
Check if the remote control is working properly
• Point the remote control at the remote control sensor located at the
front of the TV.
• Keep the remote control sensor area clear from obstacles.
• Fluorescent light can interfere with remote control operation; try turning
off any fl uorescent light.