Samsung S32AG50 Series User Manual
Gaming monitor
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USER MANUAL
Gaming Monitor
S27AG50* S32AG50*
S27AG52* S32AG52*
S28AG70*
S49AG95*N
The color and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
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Table of Contents
Related Manuals for Samsung S32AG50 Series
Summary of Contents for Samsung S32AG50 Series
- Page 1 The contents of this manual are subject to change without notice to improve quality. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than that of Samsung are owned by their respective owners.
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Page 2: Table Of Contents
Table of contents Before Using the Product Connecting and Using a Source Device Menu Safety Precautions Read below before connecting the product. Game Electricity and Safety Ports Picture Installation Operation Connecting and Using a PC PIP (Supported model: S28AG70*) Connection Using the HDMI Cable Cleaning PIP/PBP (Supported model: S49AG95*N) Connection Using an HDMI-DVI Cable... - Page 3 Table of contents Troubleshooting Guide Appendix Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to Customer Service Center Customers) Product diagnosis (Screen issue) Not a product defect Checking the Resolution and Frequency A Product damage caused by customer's fault Check the following.
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Page 4: Before Using The Product
Do not disconnect the power cord while the product is being used. This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with product has included important DC voltage: Rated voltage marked with other products. -
Page 5: Installation
‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a • Do not expose the product to direct sunlight, heat, or a hot object such as a stove. -
Page 6: Operation
‒ Be sure to power off the product and disconnect the power cord when water or other foreign ‒ Contact Samsung Customer Service Center for repairs. substances have entered the product. Then contact Samsung Customer Service Center. • To move the product, first disconnect all the cables from it, including the power cable. - Page 7 Caution ― AC/DC adapter is only supported by S27AG50*, S32AG50*, S27AG52*, S32AG52*, S28AG70* models. • Do not hold the product upside-down or move it by holding the stand. • Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage ‒...
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Page 8: Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby. ― Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be charged.) Do not press the product screen with hands or other objects. -
Page 9: Preparations
Chapter 02 Preparations Installation Attaching the Stand ― Disassembly is the reverse order of assembly. S27AG50* / S32AG50* / S27AG52* / S32AG52* Put the stand base onto the stand neck as the direction shown in the figure. Check that the stand neck is firmly connected. - Page 10 S28AG70* Place the stand neck on the monitor as Fasten the screws at the top of the Insert the stand base into the stand Disassemble the COVER-REAR TOP. Assemble the COVER-REAR TOP to the shown in the figure. stand neck. neck in the direction as shown in the stand neck as shown in the figure.
- Page 11 S49AG95*N Connect the corresponding cables. Collect cables and then align them with the center groove of COVER REAR SUB. Assembly the COVER REAR SUB on the rear of the product. Remove the COVER STAND BODY REAR Insert the stand base into the stand Place the stand neck on the monitor as Fasten the screws at the top of the by pulling it in the direction as shown...
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Page 12: Precautions For Moving The Product
Precautions for moving the product • Hold the lower corners or edges of the • Do not directly apply pressure on the screen. • Do not hold the product upside down only by • Do not press down on the product. There is a product when moving it. -
Page 13: Checking The Space Around The Product
Checking the space around the product Adjusting the Product Tilt and Height ― The color and shape of parts may differ from what is shown. Specifications are subject to change without Make sure to have enough space for ventilation when placing the product. An internal temperature rise notice to improve quality. - Page 14 S49AG95*N Caution -15.0° (±2.0°) ~ +15.0° (±2.0°) -3.0° (±2.0°) ~ +13.0° (±2.0°) 0 ~ 120.0 mm (±5.0 mm) • Grasp the left and right sides of the monitor and adjust the swivel. • The product tilt and height can be adjusted. •...
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Page 15: Rotating The Product
Rotating the Product You can rotate your product as shown below. ― The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. S27AG50* / S32AG50* / S27AG52* / S32AG52* / S28AG70* S27AG50* / S27AG52*: -30.0°... -
Page 16: Anti-Theft Lock
Anti-theft Lock S27AG50*, S32AG50*, S27AG52*, S32AG52*, S28AG70* model only. ― An anti-theft lock allows you to use the product securely even in public places. ― The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided with your anti-theft locking device for details. -
Page 17: Attaching The Bracket Wall
‒ Samsung shall not be held liable for any product damage or personal injury caused by using a wall- mount kit other than the one specified or from an attempt to install the wall-mount kit on your own. -
Page 18: Control Panel
Control Panel Parts Description JOG Button Multi directional button that helps navigate. ― The color and shape of parts may differ from what is shown. Specifications are subject to change without This LED is power status indicator. ― You can select the power LED operation to be enabled or disabled on the Power LED notice to improve quality. -
Page 19: Game Setting Key
Game Setting Key You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can directly see the settings for three different modes. • Game Setting 1 Game Setting 2 Game Setting 3 S27AG50* / S32AG50* / S27AG52* / S32AG52* / S28AG70* Game Setting 3 S49AG95*N... -
Page 20: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Read below before connecting the product. Before connecting the product, check the shapes of both ports of the supplied signal cables and the shapes and locations of the ports on the product and external device. Before connecting the product, make sure you remove the power cables from both the product and the external device to prevent damage to the product due to a short circuit or over current. -
Page 21: Ports
Ports Port Description Connect to an audio output device such as headphones or earphones. ― The functions available may vary depending on the product model. The color and shape of parts may differ Connects to a source device using an HDMI cable or HDMI-DVI cable. ―... -
Page 22: Connecting And Using A Pc
Connecting and Using a PC Connection Using an DP Cable Select a connection method suitable for your PC. Connection Using the HDMI Cable ― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable of 1.5 m or below. -
Page 23: Connecting The Product To A Pc As A Usb Hub
― To detect and start a USB device faster, connect the USB device to the Connecting the Product to a PC as a USB HUB port on the product. The read/write rate will be affected by the USB device and your PC. ―... -
Page 24: Connecting The Power
Connecting the Power S49AG95*N S27AG50* / S32AG50* / S27AG52* / S32AG52* / S28AG70* HDMI IN DP IN SERVICE DC 19V To use the product, connect the power cable to a power outlet and the port on the product. ― The input voltage is switched automatically. Connect the power cable to the AC/DC adapter. -
Page 25: Tidying Up The Connected Cables
Tidying Up the Connected Cables ― Refer to "Attaching the Stand (P.11)" for more information on how to organize cables for the S49AG95*N model. S27AG50* / S32AG50* / S27AG52* / S32AG52* S28AG70* Connect the corresponding cables. Pull the right side of the HOLDER-STAND CABLE Connect the corresponding cables. -
Page 26: Setting Optimum Resolution
Setting Optimum Resolution List of graphic cards supporting HDR10 / HDR 400 / QUANTOM HDR 2000 An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. HDR10 / HDR 400 / QUANTOM HDR 2000 is accessible only on Windows 10 systems equipped with Select a language on information message and change the resolution on your PC to the optimum setting. -
Page 27: Menu
Chapter 04 Menu Function Key Guide → ― The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Game Description Refresh Rate... - Page 28 Description ― This option is not available when Refresh Rate FreeSync Premium (S27AG50*, S32AG50*, S27AG52*, S32AG52* model only.) / FreeSync Premium Pro (S28AG70*, S49AG95*N model only.) is set to On. ― Changing the Refresh Rate may cause screen flickering, depending on the PC's graphics card. ―...
- Page 29 Description Low Input Lag Minimize input lag for fast reactions by reducing the video processing time. ― This option is not available when Ultrawide Game View is set to On. (S27AG50*, S32AG50*, S27AG52*, S32AG52*, S28AG70* model only.) ― This menu is not available when Adaptive-Sync FreeSync Premium (S27AG50*, S32AG50*, S27AG52*, S32AG52* model only.) /...
- Page 30 Description Screen Size Select the best screen size and ratio. ― This option is not available when Ultrawide Game View is set to On. (S27AG50*, S32AG50*, S27AG52*, S32AG52*, S28AG70* model only.) ― This menu is not available when Adaptive-Sync FreeSync Premium (S27AG50*, S32AG50*, S27AG52*, S32AG52* model only.) / FreeSync Premium Pro (S28AG70*, S49AG95*N model only.) is enabled.
- Page 31 Description mode • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. • 16:9: Display the picture with an aspect ratio of 16:9. • 21:9: Display the picture with an aspect ratio of 21:9. ―...
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Page 32: Picture
Picture Description Picture Mode This menu provides an optimum picture quality suitable for the environment where the product will be used. ― This menu is not available when PIP Mode is enabled. (S28AG70* model only.) ― This menu is not available when PIP/PBP is enabled. - Page 33 Description mode When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has four picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom.
- Page 34 Description Color Adjust the tint of the screen. • Color Tone: Select a color tone that best suits your viewing needs. ― When the external input is connected through HDMI/DP and PC/AV Mode is set to (720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60Hz), Color Tone four color temperature settings (Cool, Normal, Warm...
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Page 35: Pip (Supported Model: S28Ag70*)
Description Screen Adjustment • H-Position: Move the screen to the left or right. • V-Position: Move the screen up or down. ― This menu is not available when PIP Mode is enabled. (S28AG70* model only.) ― This menu is not available when PIP/PBP is enabled. -
Page 36: Pip/Pbp (Supported Model: S49Ag95*N)
Description Screen Ratio Choose the size and aspect ratio of the picture displayed on screen. mode • Auto Wide mode • 16:9 Screen Fit ― The function may not be supported depending on the ports provided with the product. ― Changing the Screen Ratio is available when the following conditions are satisfied. - Page 37 Description Screen Position Select the position of the sub-screen from the available options. • ― This option is available when Mode Type is set to PIP. (S49AG95*N model only.) Source Select the source for each screen. Sound Source Set which screen you want to hear the sound for. •...
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Page 38: Onscreen Display
OnScreen Display Description Language Set the menu language. ― A change to the language setting will only be applied to the onscreen menu display. ― It will not be applied to other functions on your PC. Display Time Set how long the menu window will remain on screen for when it is not in use. System Description Local Dimming... - Page 39 Description Eco Saving Plus Reduce energy consumption compared to consumption at the maximum brightness level. • Off: Deactivate the Eco Saving Plus function. • Auto: The power consumption will automatically be reduced by about 10% over the current setting. (The reduction of power consumption depends on the customer screen brightness condition.) •...
- Page 40 Description DisplayPort Ver. Select your Displayport. ― Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. ― If the product (in DisplayPort mode) is displaying the message Check the cable connection and the settings of the source device. press the JOG button to display the Function Key Guide screen and then select →...
- Page 41 Description Auto Source Switch By activating, a new connected source is displayed automatically. ― This function may not be supported depending on the model or geographical area. (Supported model: S27AG50*, S32AG50*, S27AG52*, S32AG52*) Auto Source Switch+ (Supported model: S28AG70*, S49AG95*N) Key Repeat Time Control the response rate of a button when the button is pressed.
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Page 42: Support
Software Update Update software using an update file on a USB device. Save the update file (in .bin or .img format) that you downloaded from the Samsung website (http://www.samsung.com/sec) to a USB storage device. Connect the USB device to the SERVICE, port on the monitor. -
Page 43: Installing The Software
Installing the Software Easy Setting Box Driver Installation To install the latest version of the product driver, download it from the Samsung website (http://www. samsung.com). ― You can set the optimum resolution and frequency for this product by installing the corresponding drivers. -
Page 44: Troubleshooting Guide
Check the following. Customer Service Center Caution ― Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center. When the product makes popping (cracking) sound. The sound may be caused by contraction or expansion from temperature change of external Product diagnosis (Screen issue) components or internal circuit of the product. - Page 45 Screen issue The screen is too bright. The screen is too dark. Adjust Brightness and Contrast. The power LED is off. The screen will not switch on. Screen color is inconsistent. Check that the power cable is connected properly. Change the Color settings.
- Page 46 Sound issue There is no sound. Re-check the condition of the connected headphone or earphone and/or adjust the volume. Check the volume. Check whether the volume of the product or the source device is set to mute. The volume is too low. Adjust the volume.
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Page 47: Q & A
Q & A ― Refer to the user manual for your PC or graphics card for further instructions on adjustment. ― The path to the settings depends on the installed OS. How can I change the frequency? Set the frequency on your graphics card. •... -
Page 48: Specifications
Chapter 07 Specifications General Model Name S27AG50* / S27AG52* S32AG50* / S32AG52* S28AG70* S49AG95*N Size 27 Class (26.9 Inches / 68.4 cm) 32 Class (31.5 Inches / 80.1 cm) 28 Class (27.9 Inches / 70.8 cm) 49 Class (48.7 Inches / 123.8 cm) Display area 596.736 mm (H) x 335.684 mm (V) 698.112 mm (H) x 392.688 mm (V) - Page 49 Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance. • The above specifications are subject to change without notice to improve quality. • For detailed device specifications, visit the Samsung website.
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Page 50: Standard Signal Mode Table
Standard Signal Mode Table Model Name S27AG50* / S32AG50* / S28AG70* S49AG95*N S27AG52* / S32AG52* Synchronization (PANEL Spec) Vertical Frequency 48 ~ 165 Hz 48 ~ 144 Hz 60 ~ 240 Hz Resolution Optimum resolution 2560 x 1440 @ 144 Hz (HDMI) 3840 x 2160 @ 144 Hz (HDMI, Display Port) 5120 x 1440 @ 144 Hz (HDMI) 2560 x 1440 @ 165 Hz (DisplayPort) 5120 x 1440 @ 120 Hz (DisplayPort) - Page 51 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Port Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN VESA, 1024 x 768 60.023 75.029 78.750 VESA, 1152 x 864 67.500 75.000 108.000 VESA, 1280 x 720 45.000 60.000 74.250 VESA, 1280 x 800 49.702 59.810 83.500...
- Page 52 S28AG70* Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN IBM, 720 x 400 31.469 70.087 28.322 MAC, 640 x 480 35.000 66.667 30.240 MAC, 832 x 624 49.726 74.551 57.284 MAC, 1152 x 870 68.681 75.062...
- Page 53 S49AG95*N Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN CEA, 1920 x 1080 135.000 120.000 297.000 VESA, 2560 x 1440 182.996 119.998 497.750 IBM, 720 x 400 31.469 70.087 28.322 MAC, 640 x 480 35.000 66.667...
- Page 54 Port Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution (kHz) (Hz) (MHz) (H/V) HDMI IN DP IN VESA, 1680 x 1050 65.290 59.954 146.250 VESA, 1920 x 1080 67.500 60.000 148.500 VESA, 2560 x 1440 88.787 59.951 241.500 VESA, 2560 x 1440 356.523 240.000 941.222...
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Page 55: Appendix
• Use of supplies or separately sold product unspecified by Samsung. • Repair from a person besides an engineer of outsourcing service company or partner of Samsung Not a product defect Electronics Co., Ltd. • Remodeling or repairing the product by customer. -
Page 56: Freesync (For Amd Graphics Card)
Apply the optimum resolution when using FreeSync. ― If you encounter any issues when using the function, contact the Samsung Service Center. The refresh rate setting method please refer to Q & A → How can I change the frequency? ―... -
Page 57: Adaptive-Sync (For Nvidia Graphics Card)
― For additional NVIDIA graphics card models that support the Adaptive-Sync feature, visit the official NVIDIA ― If you encounter any issues when using the function, contact the Samsung Service Center. website. ― When the resolution is changed while setting Adaptive-Sync, the screen tearing can happen intermittently.